Excellent! - We enjoyed it! The host was very knowledgeable and friendly. It was also relaxing and refreshing. Thank you!

Great experience.... - Great experience. Although at the Hard Rock we were first told they couldn’t serve us, the manager did.

Fun and beautiful views - The tour was very interesting and the tour guide was very knowledgeable. Beautiful views of Miami and billionaires homes. The ticketing process was very confusing. We registered and paid on line but when we arrived we had no information that told us we had to find the ticket booth and checked in there to get another ticket. When we went to Hard Rock Cafe the food was delicious but again very confusing how to use the voucher. The host didn’t know what it was. They got a couple of others to help, I had to send the voucher via email to their manager before we could order. I was with my grandson and I would have given a higher review if using our tickets had not had so many issues. Also they state the tour starts at 11:00 but we didn’t start boarding until 11:30 so allow for the additional wait time.

Good views - Was not allowed to the Hard Rock Cafe. A heads-up would have been really helpful. The cruise part was good with good views.

Don't do it! - I spent almost 400 for something that was supposed to be semi private 4-12 people. However when I got there, there was no yacht. It was some raggedy looking boat, and there was almost 100 people. It was nothing but false advertising done all the way around. I will never use this site again and I wouldn't recommend this site to my worse enemy! Yall a bunch of scam artists

Bayside marketplace in south beach Fl. - That app is a real scam. For a simple boat tour that can cost me not even $200, cost me 700 and up. If you make a mistake by submitting the wrong date and you call right away, that’s another $16 per person. If not, you’ll lost your money. Imagine with 6 people? 1 minute late you paid another $15 again. And the customer service names Kim is so rude and hang up the phone on your face because they’re already have your money. Is to take it or you will lose all the money you just spent. Please if someone needs to book a tour, just go straight to site and do it. That’s was my big regret.

Ripped by tour operator, treated poor by Viator - We purchased 9 tickets weeks in advance. When we arrived the customer service desk was completely chaotic. They have 125 seats available on the boat and oversold the boat by 4 seats. They offered to let some of our party on the boat, but offered to let the rest of our group go at a later time. That didn’t work for our plans, so we didn’t get to go. To date, our request for a refund has not been resolved. Frankly, the customer service response has been just as bad as the experience.

Worst boat tour and all employees and staff was rude and unprofessional and they discriminate on handicap wheelchair ♿️ - The worst boat tour and the worst experience myself and my family experienced the staff was rude and very unhelpful and the discriminate on my sun who was in a wheelchair ♿️ and made us wait till everyone exited the boat and the did not accommodated us nore helped me to take my sun out of the boat I had to Cary my sun out and move his wheelchair out by my self this was the worst experience and the we were all humiliated and embarrassed....also the food I paid for the Hard Roke Cafe they did not honor the food voucher for three I had to pay $140.00 and the tour was to be for 90 min the tour only lasted for 60 min... I won't ever recommend this tour and this company should be find or have city inspector look into this company and fire the whole employee staff...

A terrible experience, not VIP - This tour was terrible from the start. The instructions said to go right to the boat. When we did, we were told to go to the long line ticket booth. Very disorganized. Then, the boat was very uncomfortably packed full of people. We had to sit in the interior as the outdoor seats filled up which had little ventilation and no space. The view from the interior was terrible. Then, we asked the crew a question about our "VIP Hardrock Cafe" experience that is part of the package. They had no idea, said to go to hardrock. We did. They said its a set limited menu, the wait was 30 minutes and we had to sit inside. When we went inside, the hostess was rude and said no seats were available. Then she took out the "VIP" limited menu which was a dirty piece of paper. It had two items, a hamburger and some other sandwich. I'm not sure how this experience qualifies as "VIP" but at least it gave us something to laugh about the rest of the day when we werent cursing Viator and the tour company. We left after seeing the limited "VIP" menu. This was the worst $450 i have spent in my life for 4 adults and 2 kids. If this review can keep anyone away to save a bad day, i'll be happy.

Horrible experience so not book with viator!!! - Horrible experience arrived at the point of departure 45 minutes early just to be told that no cruises were going out at6:30 like I booked for didn’t get to go on a cruise through miami on my last night do to wrong info giving online by Viator would never recommend to anyone horrible experience