Dolphins and more - We booked this tour hoping to see dolphins and we did! Great experience with an energetic guide on both the bus and boat. Thanks for making this day special.

Amazing experience - We went to Key West for first time, it was amazing. The tour driver and guide were excellent. The process was so easy, and will do again.

Overall great experience. Definitely worth it! - The tour guides were helpful and funny. We saw dolphins. Rented a wet suit, saw fish. Went snorkeling. Overall an amazing experience.

Great Guide, great views - Great overall tour, happened as advertised, don't let the negative reviews scare you away like it almost did for us. Only the ppl with bad experiences will complain. Louis was a great guide, very proactive and made a good effort to make sure everyone got what they wanted. I would do this again in a heartbeat and recommend it to others as well!

Beautiful bus drive to exotic island, but the dolphin tour could have been better - Beautiful, exciting bus drive to Key West with knowledgeable guide. This, and sufficient time to walk around exotic, Caribean Key-West - it was worth it. However, the dolphin trip could have been better: more time for searching for dolphins (we just saw 1-2 from a distance, and then the captain stopped already searching for them), and the snorkeling part was a bit disappointing because we did not go to the best/hard coral areas but sticked to the underwhelming soft coral areas (mainly plants with a few fish).

Beautiful drive to beautiful island + so so dolphin and snorkeling trip - Beautiful views on sea & islands. Good atmosphere on the ship/nice crew. However, after we saw 1 dolphin, the captain stopped further searching for them. Snorkeling was nice, but not on the right spot for hard corals, so only a limited number of fish. The bus trip was nice and beautiful, and crew lead Luis was informative and cooperative. Exploring Key West on foot was very nice. Next time I would join the bus again and either stay in Key West, or take another snorkeling trip.

Something to do. - It was okay, we decided to walk around. Other activities such as snorkeling, trolley ride and glass bottom boat we’re very expensive.

Poor - Key West, particularly the old town, was amazing and is not to be missed. In fact, we plan to return to spend more time here. This trip, however, was terrible. We only learned the name of the driver, Manuel, due to a prerecorded message reminding us to tip him (played more than once). We were supposed to be picked up from our hotel but received a message the day before to say we had to make our own way to the company’s office. We were dropped off here at the end of the day as well, but then watched as the bus turned into the street where our hotel was and drove straight passed it. Unless you were buying a trip from the driver, he refused to speak to you. We discovered we were stopping for breakfast when the bus pulled up at a roadside cafe. There was no stop on our return journey which was over 4 hours. When we arrived in a Key West bus park, the driver wouldn’t even point us in the direction of the attractions. He honoured us with a reluctant and gruff ‘yes’ when we asked whether we needed to return to the same place at the end of the day. We didn’t take his rudeness personally, he was equally unpleasant to everyone. Really terrible service - but stunning destination.

Rubbish trip - Before I start I loved key west and would go back in a heartbeat. The trip down was ok and the scenery stunning but that’s where it ends. We booked through Booking.com and It started poor as we had booked a pick up from our accommodation as we didn’t have a car. All this was confirmed in the booking and via text the day before. The pick up never showed and we got a phone call 25 minutes after our pick up was due asking if we were still going on the trip. When I said we had a pick up we were told we had to make our own way to downtown Miami within a very short space of time to get a bus there at additional expense to us. Which we managed courtesy of Uber. However we got the bus and we’re advised the driver knew nothing of what trips were booked which I get but surely there should have been someone who could tell us what the process was. As a consequence although we got to key west we did not get our planned activity. Even the initial paperwork didn’t give an actual itinerary so we had no where to go to ask and struggled massively with internet. I did send a text to the lady who asked if we had made the bus I had no reply but the text was read. Then on the way back our drop off point changed without us being notified to further away without us being advised of this. If it was a family with children this could be very difficult. Would not book a trip this way again. The upshot of all this is that we loved key west but would definitely not recommend booking this way. We had booked a trip the day before with a local company who were amazing so there was no comparison I’m afraid to say. Please don’t be put off going to the keys though they are lovely.

Viator sent me to crooks. - I was told my pickup window was between 7:10-7:30am. I arrived at 7:26 and I was told my pickup time was 7:15. I’ve requested a refund and they are denying it. They lied to me and our taking my money. Viator isn’t doing anything about it either. They haven’t asked for my proof to fight for my refund. Don’t waste your time with either companies. Just go to key west and book something. Both companies are CROOKS and can’t speak any English.