Tour Guides Were Great - Not quite as advertised and probably the same as half the others. This particular ad didn’t have an itinerary but said start at 8:30 and pays for everything. (It didn’t include drinks, but that was okay. Also the tax and fees that others don’t cover is only for go pros and video camera, not cellphone cameras, etc.) They called before hand asking us to be ready in the lobby by 7:10. We were there by 7. The van didn’t show up until like 7:45. When they did, it was not the company they advertised as. They had my name spelled wrong (including adding a T to the end of my last name) and the wrong confirmation number. I stood there for like 5 mins while they called to verify that it was me. (I have a unique name and was the only one at the hotel with that name at that time, standing in the right spot.) Finally we got on the bus and were taking to a waiting spot, where we waited for another bus. Overall that took about 2 hrs up to that point. After that it got really good. The tour guide Gonzalez was hilarious and very entertaining. He made it extremely enjoyable. We loved the Shaman experience and the Cenote. Walking around Chichen Itza was surreal. Our guide Gonzalez gave us information about the Mayans that you wouldn’t find in a history, which I found deeply interesting. It was a very long day. We didn’t get back to our hotel until after 9. I would recommend, but just be aware of what you’re getting into. I don’t think this particular trip experience is much different from the others, besides going through a 3rd, 3rd Party. ;)