In all her Glory - We took a tour with Glory and she was so personable and had great communication before and during the experience. She had great recommendations for everything across the whole island. We never felt rushed and she did a phenomenal job capturing our photos and extra scenery. Being able to learn from her not just about the places we were visiting, but about Puerto Rico and its history and culture in general was unique and welcoming.

In all her Glory - We took a tour with Glory and she was so personable and had great communication before and during the experience. She had great recommendations for everything across the whole island. We never felt rushed and she did a phenomenal job capturing our photos and extra scenery. Being able to learn from her not just about the places we were visiting, but about Puerto Rico and its history and culture in general was unique and welcoming.

Awesome time - You get to see a lot of Puerto Rico. Saw a couple beaches that we wouldn’t normally see including a couple caves.

Beautiful nature and seaside adventure tour - Sara was an amazing guide, gave us lots of information on current politics, local culture, and history, and was very friendly and kind as well. The three spots you visit are very beautiful. We only had time for one tour on our short trip to San Juan and I’m glad it was this one!

Great getaway from city - It had it all! Beautiful secluded beach, great hike to the beach and to the river in the forest and finished it off at one more beach that was beautiful.

Fun activity, better organization needed - Great experience, friendly guide. There should be better communication on what to bring. I wish I was more prepared with waterproof hiking boots and the right attire for rigorous hiking. We spent to much time hiking to the waterfall during 2nd stop that we didn’t have time for 3rd stop. I’m glad my friends were adventurous and open to the experience, but it was much more challenging than we expected. I would do it again, just be more prepared. I suggest you add more details and description in the “What to Bring” Section. Our tour guide was kind and made the experience more enjoyable, we wouldn’t have been able to go as far without him. Overall I still had a great time.

Major Scheduling/Communication Issues but Good Tour - There were some MAJOR communication breaks between the tour company, the tour guide, and me as the customer. This tour company isn’t paying me to analyze where the break in communication stemmed from or how they can improve it (that’s their job), but this was my experience: the tour post on Trip Advisor and our tour confirmation emails (plural) stated to be ready for pick up at our hotel at 8:50 am. We arrived out front of our hotel at 8:45 am. Our tour guide arrived to retrieve us at 10:28 am. This waiting period was extremely frustrating and a HUGE waste of my time (especially when our vacation to PR was only 2.5 days total). However I will say that once our tour guide picked us up, we did have a wonderful day. The locations that they take you to are beautiful, secluded and magical and our guide was happy to adjust/customize our time at each place as we requested. The food at the lunch location was also delicious. Things to bring that they don’t mention: sun block, bug spray, a change of clothes, towels, water shoes that can stand a little hiking, snacks, water I still rated this tour a 3. It would be an easy 5 if they were better at communicating the delay or what caused it that our pick up time needed to be pushed back. I saw timeliness issues as part of the complaints in prior reviews and assumed the issue had been ironed out. In my experience: it has not.

Not reliable or professional - I rarely write reviews, but I feel compelled to warn others about this tour company. Now the company is claiming I left a 3-star review and had a great time, even though the tour started 3 hours late and the tour guide was unprofessional, which couldn’t be further from the truth. I never left a review until now because I want to set the record straight. I am giving a 2 only because the 2/3 spots are hidden gems, and we probably wouldn't have found the first without a tour but we didn't get a professional guide. First, we had to contact them the night before to confirm the tour guide details but never received a response until we reached out. Then that evening, 8pm, the guide informed us he needed to delay the tour by an hour. The next morning, we had to reach out again for an update, and he gave vague answers, eventually pushing the time further. He ended up being 3 hours late, ruining our first day in San Juan since we had other plans after the tour. The first stop, a hidden beach, was great, but it was awkward because the guide was FaceTiming his girlfriend while driving and during the tour. We ended up walking the wrong way. The second stop was also a hidden gem, but we didn’t enjoy it much since we started so late. The last stop, advertised as an "authentic Puerto Rican restaurant," turned out to be a fast-food buffet, far from what we expected. The third beach was dirty, with trash all over, and by then, we were so tired and hungry that we stayed for only 5 minutes before leaving. I wish we had stayed longer at the first stop and skipped the last one altogether. I would’ve preferred to go with another tour company. We passed another group, and their guide seemed much more professional.

Terrible experience – Unsafe and unprofessional - This tour was an absolute disappointment. The guide arrived 30 minutes late, and there was no clear communication to the meeting point. Although a free pickup from Fajardo was confirmed in the booking, we had to pay additional costs. The car was dirty and smelled strongly of marijuana, which made us nauseous. There were even underpants in the back seat. The driver was constantly using his smartphone while driving, which was very dangerous and made us feel unsafe. No snacks were offered, just a single bottle of water from a gas station. The alleged “secret spot” was completely overflowing with hundreds of tourists. The guide spoke only broken English and could hardly provide information about the places. This was one of the worst tours we've ever experienced. We absolutely cannot recommend them and strongly advise against it.

We booked a few weeks in... - We booked a few weeks in advance and they never showed up. Hoping for a refund I guess 🤷🏻‍♀️ Viator should take this tour company off their site.