Beautiful snorkeling beach - Recommend! This was a little hard to find at first, but from then on it was fantastic service. Best food we had all week. Very attentive to my family. Great price for the snorkeling tour and private beach access.

Fun times - Great service and nice people. Good location, food and drinks. Didn’t snorkel but our choice just to relax

We had a great time. - Snorkeling and beach time. All the people who worked for this excursion were super friendly and helpful.

Great excursion! - We had a great time with the Chilanga Team both at the restaurant and on the snorkeling trip! While snorkeling, we felt safe at all times and the guides did a great job showing some great sights under the water. We even got to see a sea turtle up close! The restaurant team was outstanding and very attentive. The snacks they provided we delicious and the drinks were fantastic. We also has the same experience that some others had with vendors coming up to us but they were very respectful. The Chilanga is at great little spot to hang out and have private access to the beach. We'll be planning to hang out here on our next trip!

Awesome Experience With Impromptu Dance Party When It Rained - We had a great time snorkeling and got to see a turtle! The guide was very observant and spotted a camouflaged stingray too. After snorkeling the beach time was great with good service, a quite beach, and good drinks. It ended up raining so they took us into their restaurant, but the staff made the best of it by being very hospitable and gave free mini massages and had and impromptu Mexican dance party. They even sold us a custom made shot glass with a picture of our group on it. Overall it was a great experience.

Great snorkeling - the rest was just OK - The snorkeling was awesome - they guys on the boat were super helpful and had their own underwater camera; they emailed pics. The restaurant/beach were OK. The only issue was getting there - I didn't get any emails or info after booking so I had to figure out how to get to the pick up point. If I didn't speak Spanish, it would have been hard. Walk out of the port and and continue until the first intersection, take a left and look for a restaurant called Katrina. Show them the reservation email and they will grab a cab for you. At the restaurant, youll wait until they are ready to walk you a short distance to the crew that does the snorkeling.

It was a very nice place... - It was a very nice place to hang out at the beach. The solicitors are a bit much but that is how so many make money so we just said “no thank you.” They left us alone after that.

Good but could have saved on taxi if we had proper communication. - The actual tour was great and had a great time at the open bar. There was major miscommunication in which we were suppose to meet at s different location than on the ticket where taxi world have been provided outside of Port. Instead it cost us $8 each way to get to meeting point.

Customer Service?? - NEVER found the pick up point! Attempts to contact only resulted in repeated instructions of pick up.

Not as described - Viator should not promote this excursion. The description on how to get to the meeting point is very vague. The address, of course, was in Spanish. So, we asked 5-6 people to help us find the meeting point. Everyone told us something different and sent us in different directions. This included 2 cab drivers. We walked for over an hour in 100-degree heat. Finally, a cab driver recognized the address. It led us to a restaurant! No where in the directions did it say it was a restaurant. Anyhow, the restaurant employees arranged transportation for us to the beach. When we arrived, it was shocking to see a boat barely bigger than a small fishing boat. There were 2 young men to take us out. Neither one spoke any English. They could not understand that 2 of the people on the boat still needed life jackets. Somehow, we all got ready to go into the water. The "guide" seemed to be a teenager. He did not do much in his role as guide other than continually dive under the water entertaining himself. The driver of the boat lost eye contact with us. He had to continually drive the boat around looking for us so he could pick us up. We were very far away at that point. The beach part of the activity was disappointing. The beach is dirty, and the swimming area is small and dirty also. Each of us were supposed to get nachos as a snack. It was included in the price. We received 2 orders and waited for the next 2 for one hour. It was a very frustrating day.