Family trip - We were a group of 12 with 3 children(4, 3, 1). Carole was very knowledgeable about the area and history. You could tell she loved the area. We had a great driver (Dani)! They took us to a wonderful restaurant for lunch which was delicious! They were both very accommodating as it can be difficult travelling with young children. We had plenty of water and a cooler with ice which made the heat tolerable. Check in and location of tour was easy to find. We would definitely use them again.

Best swimming! - The swimming was absolutely amazing!!! Bryan was so knowledgeable and accommodating to everything we wanted to do. The whole family had a great time. Only down fall is it’s about an hour and 20 min drive from cruise port however the kids napped and it worked out amazing!

CJ Tours Bacular lagoon tour - We had a wonderful time on our tour with call me CMTours. Ishmael was our tour guide and was excellent the entire trip. He made sure we were comfortable and took great care of us.

Cenote Azul for the win! - We didn’t realize what we were getting when we signed up for this excursion but we had a blast. The drive to and from is much further than we expected so the time at each location was short. We opted to skip the fort and really could have just gone straight to the cenotes. The food there was amazing and we could have spent all day just eating and swimming in tranquility.

Amazing Bacalar Tour - Our extended family of 12 took this private charter through Bacalar and we all loved it! We had our own van and personal driver for our entire group. We loved seeing some of the local attractions that were not commercialized or over populated…beautiful swimming areas. Our personal driver even stopped at a few local stores for us to shop. Great experience! Highly recommend!

Clear blue water great for floating - This was my favorite excursion out of the 3 days on the Royal Caribbean cruise. At Bacalar the water was calm and clear and great for floating. I would recommend bringing a small floaty for maximum enjoyment. The cenote azul was beautiful and big. It is very deep so they provide life vests and have a rope you can hold on to. Again having a floaty was great. The restaurant at the cenote was delicious and had a beautiful view. They had one of the best octopus dishes I've had. I like having the private transportation although the van was basic, nothing fancy. I also liked that the locations they took us to were not busy and I didn't see any cruise people there. I would recommend booking this excursion.

Perfect tour with little kids and family - Brian and Jose was simply amazing. I highly recommend this tour if you want to explore Bacalar without getting on a boat. Brian was very friendly, informative and went above and behind to accommodate us. Thank you so much!

Highly Recommended Excursion - Highly recommend booking this trip! Ferdi and Hector were great guides. They actually catered the trip to our needs and we got to spend however much time at each place plus added places they recommended. We went to this water park type area by the Bacalar lagoons, venite azule, a ruin by the cruise port. Ferdi was more than willing to help us with anything we wanted. Definitely the highlight of the cruise. Originally thought it was a private boat, but it was a minivan which was fine because Ferdi made sure we had a good time, especially since there were 4 kids. Def recommend meeting up with them at 9 am as it can take an hour to get to the Bacalar area. Don’t buy the ship tours or anything by the port, get this and it’ll be worth your while

Barclar Private Shore Excursion - My group of 10 just returned from our shore excursion, Bacalar Private Charter Shore Excursion. I am very sad and disappointed that I suggested this excursion to the group of 10 I was escorting and am glad the others in our group went elsewhere. The map and instructions were great. We were offered water and that was nice, but no snacks were ever offered. We got on the van, which was dirty because there was dirty tissues, hair things, and wrappers were left in the back of the seat pockets. The young lady that was our tour guide, Cinemara/Sinemara or something, barely spoke to us. We learned nothing about the Bacalar Lagoon and why it is called the Lake of 7 Colors and never heard about the Fuerte San Felipe Bacalar - we drove past it - not what did it signify, why was it built and who built it. We had some history teachers with us and they would have loved that. Then we went and ate lunch at the Cenote Azul, but know nothing about it - how it was formed, where the caves are, nothing! For the science teachers with me, they were so unhappy. The driver was very nice and I could usually find him when I needed something, but the guide was often not around. Coming off of two other tours where the guides were VERY interactive, this was really a let down. I feel like we know nothing about your area and we would have liked to learn. I sent a message to the vendor as soon as we returned to our ship and have heard nothing in two weeks. I don't want others to be disappointed.

Waste of time and money - Of all the excursions I've done over the years from cruise ports, this was the worst experience. It's a bit of a walk to get to the pick up point, which was fine but when we got there we were bounced back and forth between people since no one knew who was supposed to be taking us. The "guide" didn't speak to us the entire route. We were dropped off on a cold and rainy day, the lagoon was.. rustic...we were the only tourists and they all stared. It was rocky and we quickly left due to the cold (obviously not the fault of the excursion). Next we stopped at a fort in the middle of a city. There was an admission of about $2 that was covered by this excursion. Didn't take more than a few minutes to walk around and then let the kids play at a nearby playground. Next went to a cenote azul which I clearly misunderstood. I thought it said underground river and I was picturing going in a cave ( I could swear there were pics that showed that). Nope. Just a large pond. Freezing cold because the WATER comes from underground. Back to the port early. Again zero conversation from the guide. Biggest waste of money and time. I hate to waste a day on a seven day cruise and this was a waste. Next time I'd stay in port Costa Maya and just relax at a pool. The excursion said it included drinks and fruit from a farm stand. There was bottled water, not cooled. No other food.