What to expect and accessibility - Viator review This was a great trip but you need to understand what it is and what it is not. It is essentially a very nice bus to get you to other parts of Switzerland that you can’t get to easily with public transportation. Potentially you could take the train, (which would probably be hard to do both places in one day or make for an incredibly long day) but this bus tour is at a convenient time and you see the beautiful Swiss countryside and mountains. The bus came from Zurich already loaded with people and picked us and a few other people up in Luzern. It was a little less than an hour to Interlaken. That is where we got off but the bus took other people somewhere else. This trip to a not a guided tour. Kid, the tour guide, was friendly enough. But he only spoke for a few minutes at the beginning about some general facts about Switzerland, let you know what time to meet back at the bus, and let you know the good photo ops on the drive. He gave us his contact on WhatsApp in case we had an issue during the stops. He was asleep the whole way back. We had just under two hours in Interlaken. That was enough time to go down the street, take photos and admire the view of the gorgeous, snowy mountains, and get some coffee. When we got back to the bus, it wasn’t there which surprised and worried us. But sure enough it showed up, we boarded and it left two minutes early. So make sure you’re not waiting until the last minute. From there, it was over 30 minutes to Grindelwald where we had just over three hours on our own. We booked it over to the gondola and paid (separate from the “tour”) CHF 144 for two tickets up Mt. First (pronounced Fearst). The gondola ride takes 25 minutes and is gorgeous. The views of the alps at the Top of Europe were definitely the highlight of the day, and probably of our whole trip to Europe. We had just enough time at the top to do the cliff walk (awesome) where you’re on a metal grate platform getting even better views. One spot of the cliff walk has an elevated point where we stood in a long line waiting to get our photos with amazing views. If you didn’t do the gondola you would still have pretty mountain views but looking at tourist shops would get boring since you have 3+ hours on your own to fill your own time. Our trip started at 8:30 am and got us back to Luzern at about 6:30 pm. For basically a bus to get us to Interlaken and Grindelwald, we think is think the price was fair. It was a good day trip. ACCESSIBILITY: My wife has bad knees so we brought a walker, which we were able to store under the bus. If you brought a child you could store a stroller down there too (it’s similar to a tour bus in the US). The bus has a handful of steps to get up. Interlaken was flat and easy for her to get around. Grindelwald was steep, which was more of a challenge for her. But she was able to get in and out of the gondolas ok as they are low to the ground at the platform and move slowly. If you want a true guided tour then this is not for you. But if you’re ok with doing your own thing and meeting back at the bus then it is great.

Had a great experience in... - Had a great experience in this trip and the guide also giving information about places and pick up time was on time

Picture book experience. - Travelling right into the Alps was breathtaking for us. We loved the scenery and were privileged to see festooned cows running through the streets on their return from their high pastures. The towns seemed full of happy relaxed people -- both locals and visitors enjoying late Fall sunshine and exquisite views up into the precipitous mountains. We were absolutely spell bound by the beauty of the houses and the countryside.

Not Worth the Money - Our tour guide Kid was annoying. At first he was funny and entertaining, but by the end of the tour he was rude, bossy and otherwise obnoxious. We sat in the front seat of the bus on the trip back to Lucerne and there was a tire pressure warning on the truck console. The driver came close several times to hitting another car, and at one point the whole console lit up in orange when he stopped suddenly. We enjoyed going to Harder Kulm on our own and seeing Interlaken from above. We probably could have seen Interlaken and Grindelwald on our own without booking the tour.

Not a great experience - Too short a stay in Interlaken and to long a stay in Grisenwald with nothing to do. There was more to see in Interlaken and we were there a short stay. On bus - could have given us mnore information about the 2 cities.

Beautiful but not worth the money for this trip - Scenery was amazing..but the tour was just for transport really. The guide wasn't really helpful at all. He confused people on timings and meeting points and didnt clearly explain what happens on the trip. We were unaware that you can go on the cable cart during the trip but for a heavy price. We felt us and a few others that didnt want to pay that price of around 300 franks were forgotton about. The bus driver was awesome and tried his best to show us some spots whilst the others went up the hill otherwise we would have of stayed in the bus for 1.5hr whilst the others went up the hill. Guide didnt seem to do his job really, just seemed focused on the cable cart and taking the money than anything else. We also felt he was not really approachable. He was more interested showing his instergram page to everyone, which we didn't really care about. We felt the bus driver knew a lot more and was way more approachable and nice. I wouldn't recommend this trip as its not worth the money for the guide you get. I would recommend getting a car and going over that way. The scenery was awesome though and we enjoyed seeing the views.

grindle world - Grindelwald village is 1,034 m (3,392 ft) above sea level. Mentioned for the first time in 1146, it has become an important tourist destination of both Switzerland and the Alps since the golden age of alpinism in the 19th century. It is overlooked by a section of the Bernese Alps from the Wetterhorn to the Eiger, which creates a natural barrier. Together with the adjacent valley of Lauterbrunnen, the valley of Grindelwald forms part of the Jungfrau Region of the Bernese Oberland, between Interlaken and the main crest of the Bernese Alps. Similarly to Lauterbrunnen, Grindelwald is connected to Interlaken by the Bernese Oberland Railway and is the start of the Wengernalp Railway, leading to Kleine Scheidegg. The latter resort is the start of the Jungfrau Railway, the highest railway in Europe and a gateway to the Jungfrau-Aletsch protected area.

Very Poor Experience - Our guide, Kid, was very extremely aggressive, and made our group very uncomfortable. We were left off in Interlaken, without and maps or any direction. Unless you want to buy expensive watches, the town was disappointing. The town of Grindelwald was nice, and we could shop and get a good lunch. I have never written a poor review, of the very many experiences I have had with Viator, but this was the first and hopefully only bad review I will ever write so that I can warn other travelers.

WORST TOUR COMPANY!!!!!!! - THE WORST EXPERIENCE EVER!! The guide, Kid was the rudest, curt and weird person I’ve ever met. Walks around the bus showing photos of himself dancing around like a badly dressed clown. The tour was ‘The Kid Show’ he wanted to be the centre of attention all day. His jokes were incredibly inappropriate and NOT funny! I was 3 minutes to the bus at Interlaken. The bus was gone. Can you imagine how that felt, being left in a foreign country by myself. I panicked and i was scared. I had NO idea what to do! The company don’t care and blamed me. I don’t care too much about missing most of the trip which cost so much money. This is about how I was treated. All these bad reviews about Kid and he’s still the same! Shame on you Grayline!! Spoilt my trip and many others. DO NOT RECOMMEND!!!!!!

What a waste of money!... - What a waste of money! Except for the wonderful guide, Kid, the rest is nonsense and a waste of time. This tour is practically the same as the Jungfraujoch Top of Europe Day Trip, except that instead of paying to go to the top you pay to stay down at Grindelwald for 3 hours waiting for the rest of the tour whom the guide took to Jungfraujoch!!!!! A real big scam!!!!