Important: Passengers are kindly encouraged to read the full description to be fully informed about the service.

Flight Monitoring

Flights are monitored in real-time. Whether your flight arrives early or is delayed, the driver will adjust to ensure timely collection.

Driver Details & Communication

Driver’s name, phone number, and vehicle details will be sent within 12 hours of your scheduled pick-up via email, text, or WhatsApp. Please contact us if these details are not received. For optimal experience, providing a mobile number available on WhatsApp or iMessage is recommended, as these channels are reliable for updates. The driver will confirm their exact arrival time, and live updates will be sent via WhatsApp or iMessage. Ensure your phone is on after landing for smooth coordination. If issues arise, contact the office or driver using the provided details.

Meeting Points – Heathrow Airport

Pick-up at Heathrow Airport depends on your terminal. Drivers offer a meet-and-greet service inside the arrivals hall at the designated meeting point, holding a board with your name for easy recognition. Each terminal has a specific meeting point:

• Terminal 2: WHSmith (Arrivals Hall)
• Terminal 3: Caffè Nero (Arrivals Hall)
• Terminal 4: Costa Coffee (Arrivals Hall)
• Terminal 5: Costa Coffee (Arrivals Hall)
  If you cannot find your driver, stay at the meeting point and call the provided number.

Waiting Time Policy

Understanding that passport control and baggage claim may take time, the policy allows for generous waiting:

• Free Waiting Time: 75 minutes from actual landing time, including 60 minutes at the meeting point plus 15 minutes grace.
• Extended Waiting: If passengers do not show within 75 minutes, extended waiting fees apply per 15-minute slot, based on vehicle category: Saloon: £12.50, MPV/Executive: £15.00, Large MPV/Business MPV/Luxury: £17.50. Fees cover parking and driver time. Payment can be made in cash to the driver or by card via a secure payment link.
• Communication During Delays: Notify your driver immediately in case of major delays at passport control or baggage reclaim to avoid confusion.
• No-Show: If after 90 minutes from landing the passenger is uncontactable or fails to show at the meeting point, the booking is classified as a no-show, and a refund is not possible.

Meet & Greet & Luggage Assistance

The driver will meet you at the designated point, assist with luggage, and escort you to the vehicle. Assistance is provided for both loading and unloading to ensure comfort.

Service Coverage

This service is valid one-way between Heathrow Airport and Central London. The standard pick-up and drop-off service covers Central London only. Locations in North-East, East, and South-East London may incur an additional fee. If unsure whether your address qualifies, contact us in advance for confirmation and pricing.

Luggage Allowance

The fleet is designed to comfortably accommodate passengers and luggage. Allowances per vehicle type are:

• Saloon: Up to 2 passengers, 2 large/medium suitcases + 2 carry-ons.
• MPV: Up to 4 passengers, 4 large/medium suitcases + 4 carry-ons.
• Large MPV: Up to 6 passengers, 6 large/medium suitcases + 6 carry-ons.
• Executive: Up to 2 passengers, 2 large/medium suitcases + 2 carry-ons.
• Luxury: Up to 2 passengers, 2 large/medium suitcases + 2 carry-ons.
  Each passenger may bring one personal item, such as a handbag or backpack. Oversized luggage like surfboards, golf clubs, or bicycles may not fit in standard vehicles. Inform us in advance for suitable vehicle recommendations. If luggage exceeds the allowance for your booked vehicle, an upgrade to a larger vehicle is mandatory for comfort and safety. Inform us of the exact number and size of your bags in advance. Please read the luggage information carefully, as sending an unsuitable vehicle may result in your luggage not fitting.

Service Limitations

We are not liable for missed or cancelled flights. If your flight is cancelled or diverted, it is treated as a cancellation by the passenger, and a new booking is required. Gratuities are not included in the fare and are at your discretion. Last-minute bookings are subject to availability, and confirmation depends on driver and vehicle allocation at the time of request.

After Your Journey

We would appreciate it if you could share your experience on TripAdvisor or Viator. Your feedback helps maintain service quality and assists other travellers in choosing reliable transfers.

• Free 75-minute waiting time after flight landing
• In-vehicle air conditioning
• One way Private Transport
• Airport and departure taxes
• Bottled water
• Meet & Greet

• Extra waiting time after 75 minutes - £15.00 for each 15 minutes (for Airport Pick-up)
• Extra waiting time after 15 minutes - £12.50 for each 15 minutes (for Central London Pick-up)

Based in London, this company boasts over a decade of experience in delivering dependable transportation services with skilled drivers. Every vehicle is fully insured, licensed, and approved by Transport for London. The company places a high priority on punctuality, ensuring each journey is seamless and timely, demonstrating a strong commitment to valuing your time through excellence.

The services encompass all forms of private transfers, including transportation to and from London airports, cruise ports throughout England, and customized private tours. The company is committed to providing swift and efficient services, emphasizing comfort and dependability.

The fleet includes modern electric, hybrid, plug-in hybrid, and diesel vehicles, offering a blend of eco-friendly options and traditional reliability. Customer feedback is actively utilized to enhance services and guarantee an exceptional travel experience!

• Please check your driver’s details, which are sent via email, text message, or WhatsApp.
• Please make sure to provide your flight number, estimated landing time, and full pick-up/drop-off address including postcode.

For a full refund, cancel at least 24 hours before the scheduled departure time.