A Great Day in Cinque Terra with Bellaitalia,Stefano and Luigi - Our day started with torrential rain driving from Livorno port causing the ferry at Cinque Terra to cancel service. However, our Bellaitalia Tour driver Stefano was a careful good driver and our outstanding tour guide, Luigi, quickly modified the day's itinerary so we could visit the towns and make the best of the day .He arranged for trains to move from town to town since the ferry was not available By the time we arrived at Cinque Terre the rain eased up and moving from place to place was a breeze with Luigi purchasing train tickets at each stop while we took in the sites. Fortunately, by late morning the sun came out and all was well. Luigi was a most knowledgeable and entertaining guide. He escorted us through the towns and ensured that we knew where to shop and what to buy. As we moved about, Luigi was frequently greeted by locals. At one point I jokingly asked "is there anyone here that you don't know?" The day included a delicious lunch at an outdoor restaurant in Monterosso, joined by Luigi and followed by interesting walks through the narrow streets. We learned of his upcoming nuptials and even sent a group photo to his future wife. By the end of the day, Luigi and Stefano were not just driver and guide but our friends. I speak for our group of 6 when I say that we had a wonderful tour with Bellaitalia and applaud Luigi and Stefano! Grazie mille Mike G

Disappointed- no driver - We arrived at the port only to find out that the tour operator had not received the reservation so the driver was not there. We were told a driver could arrive in a couple hours. Rather than waste precious time, we purchased ferry tickets on our own and visited the 4 towns accessible by ferry. Cinque Terre is absolutely beautiful and an amazing place to visit. Viator did promptly refund the amount I paid in advance. I'm still not clear on whether Viator was at fault or the tour company.