Auschwitz Tour: Self-Guided Memorial Visit

Explore the Holocaust memorial at your leisure, free from any rush or inconvenience. All the information from the official museum guidebook will be provided in your preferred language.

Duration: 7 hours
Cancellation: 24 hours
Highlights
  • Auschwitz-Birkenau - “Judenrampe” - The Judenrampe, or Jewish Ramp, served as a railway unloading platform during the Holocaust from 1942 to 1944 at the Auschwitz concentration and extermination camp. It was situated between the Auschwitz I (main camp) and Auschwitz II-Birkenau camps.
    Today, the Judenrampe stands as a memorial site with plaques…
What's Included
  • Skip-the-line Entrance Ticket to Auschwitz 1
  • Skip-the-line Entrance Ticket to Auschwitz 2
  • Roundtrip transportation
  • Documentary movie “The liberation of Auschwitz” on the way to the museum
  • Guidebook in your language with the route and detailed description
What's Not Included
  • Live guide
  • Food and drinks
Location
Radisson Blu Hotel, Krakow
Floriana Straszewskiego
Please await for the driver on the bus stop in front of the entrance to Radisson Blu hotel.
Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Customer Ratings
3.5
(28 Ratings)
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Cri130269
May 9, 2025
Good organization - despite we had booked the visit for 08.00 the day before we were spotted that it had been moved for 13.10 .. anyway punctuality of the bus in the meeting place (also convenient in our in Powia in front of a shopping center where we also took advantage of lunch); journey of about 1 hour and a half and comfortable to have already expired entrance ticket at times and small groups, we did not queue at the entrance. After visiting , independently (we were provided with a brochure in Italian before entering) Auschwitz we went to Birkenau using the convenient free shuttle, which leaves every 10 min About. Punctuality also for the meeting for the return and the escort, Adrianna, very helpful and present also on site.
Review provided by Tripadvisor
Nici209
May 9, 2025
Disappointed. - No film was shown. I got the guide in English instead of German. Instead of 8:45 the tour started at 14:00 (arrived at 15:30 and back we were at 21:30). We got sweat instead of 2 hours - only 1 1/2 hours time. For the other 40 minutes instead of 1 1/2 hours,
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572s17c31cf170844cc6
Apr 27, 2025
Quick in auto guide Auschwitz Birkenau - Info Meeting transport by bus OK. Then we had to do in huge file when we had booked our tickets to go and get them. We were then made to go faster to machine individual tickets, gets to us plys tickets! We had to get back in line. Arrival at 8:30 am tickets in hand at 1:50 pm!! Back to the bus to have our guides in French included in the price: for us the 3 French more guide! We asked at least in English or Spanish that remained, refusing to give them to us. Certainly the companion tried to buy some in book Shop but nothing in French! We were still accompanied to Birkenau by private transport to make up for the time but the visits were very difficult especially for me because apart from the stress caused by these changes and waiting (all the bus had been able to have individual tickets except us 3 French and two English) the fatigue piyr me was very important and I could not make the whole visit because exhausted. Admittedly the emotion of the place was added but fortunately it was for my last day in Krakow otherwise my whole stay would have been ruined! If next time I would go on my own early I would take a ticket to the machines individually and for the record there are free shuttles between the two camps. Or a tour operator with guide even in English knowing that there are few things in French!! This was our only shadow in the Cracowian picture null organization but it does not concern our attendants but really the process of this type of visit.
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Eirini
May 18, 2025
Terrible experience! - I was informed about a change in schedule less than 24hours before the trip which resulted in me not being able to get a refund and I’m still talking with the support team which has been not helpeful at all!
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S17c31cf170844cc6653
May 8, 2025
An awful experience - It was an awful experience… REALLY AWFUL!!! Firstly, we were a group of 4 people and we booked our tickets separately. The day before our visit the two of us received a cancellation mail of their tickets, WITHOUT ANY REASON!!! They tried to contact the company directly and the customer service told them that they don’t have an answer to give them and that they can’t do anything… Secondly, our meeting time was at 7.30 and ONLY A FEW HOURS before it, we received a mail in which they informed us that our new meeting time was at 2.00 pm (6 ½ hours later than the normal time!!!). Thirdly (and after the change of the meeting time) the two of us who still had valid tickets (and not the cancelled ones…), arrived at Auschwitz at 3.30 pm and there, they just informed us that our entrance at the museum would have been at 5.30 pm. TWO HOURS AFTER OUR ARRIVAL THERE!!! They told us that we had these two hours for relaxing and eating at the local restaurant, without ANY REASON!!! So, although we had booked tickets for a full day of visiting the area, we finally were there at 5.30 pm and they informed us that we had only 1 hour into the museum – memorial of Auschwitz and about 50 – 55 minutes into Birkenau, because they whole area is opened until 7.30 pm…Eventually, while the initial plan (that we booked and paid) included 11-12 hours of duration (including the transport), we did a visit of 7,5 hours duration, including the useless relaxing time that WE DIDN’T WANT AND NEED!!! To conclude, please, AVOID this excursion and choose something else!!! Just try to book your tickets directly from the official page of Auschwitz – Birkenau and without using travel agencies, to ensure yourselves!!! BE CAREFUL!!!
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Silvana
May 8, 2025
Cancelled - The tour has been cancelled! I got a message 2 days before with the bad news saying that due to a for a force majeure event there were no tickets available on that date and that I would have the money back within 14 days. Waiting…
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S22d4bcdfde7d4372025
May 8, 2025
Activity suddenly cancelled the day before - Very unhappy with Viator. I had booked this tour for May 1st with French guide and round trip Krakow Auschwitz 15 days in advance. 2 days before the excursion, Viator cancelled our reservation, and offered me this same activity for 600€ (4 times the original price for 4 people). Deeming this fare exaggerated, I cancelled this second option proposed. On D-Day, we went to Auschwitz by bus, queued for 1 hour, and visited the 2 camps with an English guide for 125€, visit offered by the museum's reception. I'm never gonna go through Viator again, or tour operator like that. For me, this is a scam. I think they're overbooking, and therefore canceling reservations at the last minute. I recommend booking as soon as possible directly with the Auschwitz site.
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Sflamand
May 1, 2025
Highly misleading tour that should take more care to fully explain the logistics to travelers upfront. - This tour is incredibly misleading and what seemed like a last resort option to at least get us in to see Auschwitz led to us not getting to go at all. We booked this self-guided tour and requested pickup at 10:15 a.m. We understood that that pickup time may fluctuate a bit and were prepared for this. What we were not prepared for was an email less than 24 hours beforehand indicating the pickup time would actually be 5:30 a.m. -- yes, you read that right, nearly a full 5 hours earlier than the stated time of the tour. Not only that, but the return to Krakow wouldn't be until the evening (they estimated 7 or 8 p.m.), which did not at all match up with the timeline they sent after the booking was confirmed. Because other members of our group of 5 were taking a train into Krakow that morning, it was impossible for us to make the tour time. Upon further investigation into this tour, it turns out the reason for this... let's say "creativity" with the timeline is that booking the tour doesn't actually get you tickets into Auschwitz. Instead, they expect *you* to be the one to stand in line for hours, then wait for hours more as entry will not be possible until the late afternoon. Overall, the tour is simply transportation to and from Auschwitz with little else. They don't have tickets already booked for you -- it's up to you to get them. That alone would not be a problem... if they could stick reasonably close to stated timelines and be fully upfront and transparent with customers about the logistics of the tour.
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Krakow2025
Apr 29, 2025
Waiting for nothing - Leaving with the bus at 5.30 to get into from 7.00 till 12.00 for free tickets to museum with possibility to visit at 16.30. Visiting birkenau is free and museum also. You pay basically only for a transfer so don’t buy these tickets and just go by public traffic to visit birkenau and museum. It takes way less time and is way cheaper.
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S17c31cf170844cc6304
Apr 23, 2025
Misleading and overpriced – do not book! - Misleading and overpriced – do not book! We booked this tour via Viator, advertised as starting at 9:30 AM. Just a few hours before, we were informed the tour would actually start at 7:00 AM – long after the cancellation window had closed. Once we arrived, we had to wait in line for hours to get a free ticket for entry in the late afternoon. No guaranteed admission, no proper guidance, no organization – just waiting around in the heat. Important facts: • Entry to Auschwitz and Birkenau is free. • Tickets are available at on-site machines. • A free shuttle runs regularly between both memorial sites. • Public transport from Kraków is excellent and easy to manage on your own. There was a guide with us – kind but completely powerless. He had no control over tickets, the schedule, or logistics. Bottom line: This is simply an overpriced transport service with no added value. Save your money and arrange your visit independently – it’s straightforward, respectful, and free.
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From $38
up to 15 guests
1 - Adult
Cancellation: Free cancellation up to 24 hours before the start of your experience (local time).