Auschwitz & Salt Mine: Krakow's Top Museums

Explore Wieliczka Salt Mine and Auschwitz-Birkenau in one day. Discover history, culture, and heritage with a guided tour from Krakow. Book now!

Duration: 11 hours
Cancellation: 24 hours
Highlights
  • Krakow - The tour commences with transportation from Krakow (selected meeting point). The Auschwitz-Birkenau Museum is situated in the town of Oswiecim, approximately 1 hour and 15 minutes away (65km). All drivers we collaborate with possess the necessary EU permissions for passenger transport. An English-speaking and friendly group leader will be…
What's Included
  • Headsets to hear the guide clearly
  • Professional assistance in case of any issue
  • Round-trip transportation from and to Krakow by air-conditioned vehicle (van or mini-bus)
  • Entry fees (Wieliczka Salt Mine, Auschwitz I & Auschwitz II Birkenau), insurance and taxes
  • Highly qualified, helpful and friendly customer service
  • Licensed, English speaking local guides
What's Not Included
  • Food and drinks
  • Toilete
Additional Information

Combine two distinct worlds into a single tour, perfect for both busy and active travelers. This full-day journey includes visits to two of the most popular museums in the Krakow region.
Auschwitz-Birkenau Memorial & Museum - A UNESCO World Heritage Site, this former Nazi concentration camp witnessed the oppression and death of over a million Jews and…

Location
Starowiślna 65
Starowiślna
Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Customer Ratings
4.7
(41 Ratings)
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Trusha_p
Mar 16, 2026
A lot of walking but worth it. - Full day - but worth the time. I would recommend this full day covering two sites, as with short city trips there’s not a lot time to get the full experience of the city.
Review provided by Viator
Davidh15725
Feb 4, 2026
Do it again! - Very good, driver and guide very friendly and on time. Beautiful and beautiful visit. 135m underground, we do not realize the work of these workers who knew how to make the site where they worked, magnificent.
Review provided by Tripadvisor
E8506bksusanb
Dec 15, 2025
Auschwitz tour - Really well organised company.Booked the Auschwitz and Berkenau tour.We were worried after reading many horror stories about other tour companies going there at silly hours.But they reassured us and every detail was just perfect.Wewere picked up at 08.40,on time.we also booked a packed lunch which was fresh and good value for what we had.nice touch the packet of tissues.its an emotional day but taking the worry out of getting there was brilliant.really good company at communication by what's app.we would certainly book through this company again.well done
Review provided by Tripadvisor
Sophie
Nov 24, 2025
highly recommended - Amazing tour provided. Great way to learn the history and step into the past. Hubert was very accommodating and kind making us feel at ease
Review provided by Tripadvisor
W5871fcidas
Nov 14, 2025
Loved this tour! - Super easy and comfortable tour. Great guides both on the bus and on the museums who told us everything we needed to know.
Review provided by Tripadvisor
991adamantias
Oct 28, 2025
Best salt mine tour - Fantastic!our pick up guide (Hubert) &our driver (Pavel) made sure we were well informed and safe. At the mine our guide spoke clearly and at a good pace.no delays.thank you!
Review provided by Tripadvisor
876kunw
Oct 28, 2025
Very nice travel experience with Hello Cracow! - Very well organized pick-up service. Very competent and friendly guid. Thanks a lot to the guid Hubert and the driver! Highly recommended!
Review provided by Tripadvisor
Travel59239692323
Jan 10, 2026
Amazing trip . Company kept us updated at all times and would highly recommend 5out of 5 - Excellent trip . Company kept us updated with times etc and couldn’t fault at all . Driver and guide were exceptional. Would highly recommend
Review provided by Tripadvisor
Paul_m
Feb 22, 2026
Avoid this company - Absolutely terrible experience with Hello Cracow, particularly the driver Michal and Patrycja (via WhatsApp). The pickup time was changed from 6:00am to 5:40am at short notice. Despite this, the driver left before the agreed time. At 5:41am, Michal rang my phone and immediately hung up when I answered. It appeared to be an attempt to create evidence of a “missed call” rather than genuinely trying to contact us, even though we were at the agreed location. Afterwards, I received multiple messages on WhatsApp claiming we didn’t arrive until 5:55am. This is completely untrue. I provided my Google Timeline as proof that we were there on time, but this was dismissed. We spent a significant amount of money on this booking and were refused a refund. The only solution offered was that we could pay additional money to go the following day. Given what had already happened, we had no confidence that the service would be fulfilled properly, so we declined. Appalling customer service and no accountability. I would strongly advise others to avoid this company.
Review provided by Viator
A7677uvmichaelam
Feb 20, 2026
Don’t book with this company - We booked the Auschwitz and Salt Mines tour with Hello Cracow, with a confirmed meeting point at Wielopole 2 at 5:40am. At no point during the booking process was it stated that we needed to arrive 5–10 minutes early. We arrived at 5:40am exactly, as instructed. We were directly across the road from the pickup point, waiting for traffic and trams to pass so that we could cross safely. At 5:40am, we messaged Hello Cracow on WhatsApp to inform them we were there and crossing. At 5:41am, we received a call from the tour guide, Michał. We answered immediately — and he hung up instantly without speaking to us. Within seconds, we saw the bus drive away. We were no more than 10 seconds from the pickup point. If Michał had simply stayed on the line for even a few seconds, he would have known we were directly across the road and arriving safely. Instead, it appears the phone call was made purely to “tick a box” to say an attempt at contact was made before leaving. We then spent the next 30 minutes calling and messaging both Michał and Hello Cracow on WhatsApp with absolutely no response. Other buses continued to arrive at the stop, which added to the confusion, and we waited in good faith believing there had been some mistake. This level of service is completely unacceptable and extremely unprofessional for a well-known tour company in Krakow. Leaving customers behind at the exact scheduled time — without speaking to them, without warning that early arrival was required, and without responding to repeated calls — is not reasonable behaviour. We were awake before 5am and incredibly excited for this tour. Instead, our day was ruined due to poor communication and a complete lack of basic customer care. Given that: * We were present at the scheduled time. * There was no instruction requiring early arrival. * We answered the guide’s call immediately. * We made repeated attempts to contact the company with no response. We expect a full refund for this tour. The situation was entirely avoidable and was not due to negligence on our part. We are extremely disappointed with how this was handled and hope the company takes responsibility for what was clearly a failure in communication and professionalism. Also on this booking it gives the impression that it’s a small mini bus or van tour - it is not it’s a massive coach so don’t be fooled
Review provided by Tripadvisor
From $127
up to 15 guests
1 - Adult
Cancellation: Free cancellation up to 24 hours before the start of your experience (local time).