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Auschwitz Birkenau: Comprehensive Guided Tour with Hotel Pickup and Transport
4.2
1,412 Ratings
Krakow
Experience a comprehensive guided tour of Auschwitz Birkenau, the largest former Nazi concentration camp. Learn about the Nazi program and World War II genocide on this 7-hour tour from Krakow.
Experience a comprehensive guided tour of Auschwitz Birkenau, the largest former Nazi concentration camp. Learn about the Nazi program and World War II genocide on this 7-hour tour from Krakow.
Duration:
7 hours
Cancellation:
24 hours
Highlights
- Krakow - Begin with a hotel pick-up and travel approximately 70 km to Auschwitz.
- Panstwowe Muzeum Auschwitz-Birkenau - Established on April 27, 1940, Auschwitz became a site of extermination through inhumane conditions and the physical destruction of prisoners. It was the largest death camp of the Nazi regime. During the tour, a licensed…
- Krakow - Begin with a hotel pick-up and travel approximately 70 km to Auschwitz.
- Panstwowe Muzeum Auschwitz-Birkenau - Established on April 27, 1940, Auschwitz became a site of extermination through inhumane conditions and the physical destruction of prisoners. It was the largest death camp of the Nazi regime. During the tour, a licensed guide will thoughtfully lead visitors to see the barbed wire fences, watchtowers, barracks, gallows, and gas chambers, which illustrate the circumstances of the Nazi genocide.
- Oświęcim - Pause for lunch and then travel 5 km from Auschwitz to Birkenau.
- Brzezinka - Birkenau was established as a second camp after Auschwitz. It is ten times larger, and the Nazis killed up to 40,000 people here in a single day.
- Krakow - Return to your location in Kraków.
What's Included
- Lunch
- Local guide
- Professional art historian guide
- Transport by air-conditioned minivan
- Hotel pick-up and drop-off
- Lunch
- Local guide
- Professional art historian guide
- Transport by air-conditioned minivan
- Hotel pick-up and drop-off
Additional Information
Embark on a 7-hour tour from Krakow to visit the largest former Nazi concentration camp. Gain insights into the Nazi “Arbeit Macht Frei” program and the World War II genocide. Discover the gas chambers and barracks with a licensed English-speaking guide from the Auschwitz Birkenau State Museum.
The live guide is available in English. Other languages are…
Embark on a 7-hour tour from Krakow to visit the largest former Nazi concentration camp. Gain insights into the Nazi “Arbeit Macht Frei” program and the World War II genocide. Discover the gas chambers and barracks with a licensed English-speaking guide from the Auschwitz Birkenau State Museum.
The live guide is available in English. Other languages are accessible only through a guidebook. On certain days, due to a high volume of bookings, particularly those made at the last minute, the operator reserves the right to replace the English-speaking guide from the Auschwitz Birkenau Museum with a guide in another available language. As partial compensation, English guidebooks and lunchboxes will be provided on that day.
- Children must be accompanied by an adult
- Dress code is smart casual
- We can accommodate dietary Lunchbox restrictions such as vegetarian, vegan, gluten-free
- Please note! The tour is guided in English. In French, Italian, German and Spanish there are optional paper book guides.
- Minivan tour
- English speaking driver and guide
Location
Krakow
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
For a full refund, cancel at least 24 hours before the scheduled departure time.
Customer Ratings
4.2
(1412 Ratings)
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Ianbe9083eq
May 28, 2026
Very moving day - A very powerful day. Won't be forgotten. Greg was an excellent driver.
Review provided by Tripadvisor
Jim_k
May 24, 2026
Thumbs down on the tour operator (ComFort Tours Cracow) - The guide we had from Auschwitz - Birkenau was wonderful! He was very informative for such a somber tour.
However, our tour operator (ComFort Tours Cracow) was awful!!! The evening before our tour was scheduled (pickup at 9:00AM), I received a text from the tour operator indicating that they would pick us up (5 people) at 1:30PM. Our driver (George) was reckless at times and should never be allowed to drive again (high speeds in rainy conditions!). I would not use this tour operator again.
Review provided by Viator
Dennis_m
May 15, 2026
Impressive! Although the... - Impressive! Although the ride from Krakow to Auswitz and back takes a bit of time, it is needed to digest all impressions of the visit.
Review provided by Viator
Razvan
May 15, 2026
Good service - Easy to book through the hotel reception, was picked up as agreed at the hotel and driven to Auschwitz. The driver was nice and also told us about what else to visit in Krakow.
Review provided by Tripadvisor
Mariawm4555vw
May 15, 2026
Travel by car Auschwitz - Nice driver who could tell us a lot about Krakow and its history.
Review provided by Tripadvisor
Richarddobson
May 26, 2026
The tour bus never... - The tour bus never arrived. We received a text - 20 min AFTER the scheduled pickup time - telling us they couldn't get tickets for Auschwitz. We came to Krakow specifically for this tour! We are beyond angry!!!!
Review provided by Viator
19saragg
May 25, 2026
Neither a guide from your country nor any food, and a one-hour delay for pickup. - Everything started great, being super punctual at the hotel. Everything went wrong when we arrived at Auschwitz, and they assigned us a guide in Polish with no option in Spanish or even English. When the experience ended, the driver who was supposed to take us back to our hotel was one hour late, from 4:00 PM when we agreed to meet him until 4:47 PM; he did not show up, wasting our total time. I find it deceptive that they tell you via WhatsApp that they will assign you a guide in your language when upon arrival they give you Polish, and you are left to fend for yourself, with no food or anything provided. We left very disappointed with the company, honestly.
Review provided by Tripadvisor
Jesper_o
May 23, 2026
They booked the wrong language guide - We got the wrong language guide even though we booked 4 months in advance.
We booked an English guide but got a Spanish guide which we couldn't understand.
Same thing with the other people on the minibus.
When booking that far in advance I expected the correct language to be available. I suspect the company didn't buy the proper tickets until last minute.
I would definitely never use them again.
Review provided by Viator
Viktor_o
May 20, 2026
Disappointed - Subject: Complaint and Request for Refund – Booking No. 1395560595
Dear Sir or Madam,
We booked the following service through your platform:
"Auschwitz Birkenau: Live tour with transport and hotel pickup"
Date: May 16, 2026
Pickup: originally 9:00 AM
Booking number: 1395560595
Provider: Comfort Tours Cracow
Participants: 2 persons
Language: German
Unfortunately, we had to notice several serious deficiencies with this booking:
Delayed and unannounced change of pickup time
On the evening of May 15, 2026, we were informed that the pickup would not take place as booked at 9:00 AM, but rather at 1:30 PM.
In fact, we were only picked up from the hotel around 2:00 PM.
We were not given a comprehensible explanation for this.
Booked service "German-speaking tour" not fulfilled
On site, it became clear that the tour was conducted exclusively in English.
Since I do not understand English, participation was practically impossible for me.
Incomplete tickets
Although we booked and paid for two people, we were issued only one ticket for Auschwitz.
Upon inquiry, we received no clarification – instead, the responsibility was passed on.
My partner was therefore unable to participate.
Visit not possible
Since my partner was not granted access, we did not conduct the visit to Auschwitz.
Thus, the entire trip of over 1080 km was in vain for us.
Our demand:
Due to the significant deviations from the booked service, we demand:
the full refund of the booked tour
additionally, appropriate compensation for the incurred travel and accommodation costs (round trip to Krakow and hotel stay)
We request a prompt clarification of the matter as well as a timely response.
Sincerely
Review provided by Viator
Cristina_m
May 17, 2026
Transport was great, guide was AWFUL!!!!! Worst experience ever! - The company that provides the hotel pick up and transport was great!! The driver was very polite, he was on time and even provided umbrellas for us. There were 8 people in the van. He dropped us off in Auschwitz where we joined another group for the tour. We were 30+ people (when we made the reservation, we thought it was a small group). The thing is that the Auschwitz tour guide was AWFUL, by far the worst guide I’ve had in my life. (It’s important to note that she doesn’t work for the company that sells the tour or provides the transport… nonetheless, they set us up with her). The tour was in english but she had a very bad level of english (she was polish) and you could barely understand her. She was very rude and completely unmotivated to give the tour. You could tell it was an annoyance to her. So with a bad level of english and also very poor public speaking skills, she just repeated facts that you could barely understand. She was VERY RUDE if someone asked her a question, she let you know it annoyed her. At some point i told her that we couldnt understand her because she didnt put the microphone close enough to her mouth when soeaking and she got really mad and replied that she wasnt gonna spend the whole tour with the mic next to her mouth (which is literally her job). All of the other tourist fell the same way, some even took off their headphones and just looked at the place.
I was really disappointed because Auschwitz was literally the reason why we came to Poland. I had been reading Auschwitz memoirs for 6 months and wanted to really understand the concentration camp but it was completely frustrating getting this tour guide. Its would have been better to not get a tour guide and just get the brocuhre because at least we wouldnt have been mistreated or humilliated. We paid $150 for it and it was NOT WORTH IT AT ALL.
I reached out to the company and they just said they wouldnt hire her again.
Review provided by Viator
