Service Process – Important Information Before Booking

Trip Confirmation (2 Days Prior)
An email will be sent 2 days before your service to confirm the details of your pick-up, including date, time, and location. Driver information will not be provided in advance as it may change.

Driver Contact
The driver will reach out to you via WhatsApp or email either the night before or on the day of your service. Please ensure your WhatsApp number is accurate and accessible.

Airport Pick-Up – Real-Time Flight Tracking

• Meet & Greet: The driver will be waiting in the arrival hall with a sign displaying your name. We offer 90 minutes of complimentary waiting time after your flight lands.
• Non Meet & Greet: A detailed map of the pick-up location will be sent to you in advance.

Non-Airport Pick-Up
For city or hotel pick-ups, the driver will wait for up to 15 minutes at your confirmed meeting point, such as the hotel lobby or entrance.

Vehicle Options – Fully Insured, Comfortable Private Cars with Professional Drivers

• Up to 5 passengers: Accommodates up to 5 suitcases (24-inch size). Toyota Alphard or similar.
• Up to 8 passengers: Accommodates up to 8 suitcases. Toyota Hiace.

Please choose the vehicle type based on the total number of passengers and the size of your luggage.

• Airport Meet & Greet Service
• One-way private transfer
• Half an hour of waiting time
• 1 booster seat for children aged 3-6 years (availability varies)

• The provider is not liable for losses caused by flight delays.
• Extra wait time ¥2500 JPY per half-hour
• From 10:00 PM to 6:00 AM, there’s a ¥2000 JPY surcharge. Pay in cash onsite
• Locations beyond the designated area: ¥1000 JPY per km
• The provider is not liable for passengers or luggage exceeding the vehicle’s capacity.

Experience a comfortable, door-to-door transfer service between Tokyo and Narita with licensed and insured vehicles. Enjoy seamless communication.

✅ Benefit from real-time chat and email support before and during your journey, eliminating the need for phone calls
✅ Includes flight tracking to adjust your pickup time based on your actual landing
✅ Enjoy a complimentary Meet & Greet service—your driver will be waiting for you in the arrival hall with a name sign
✅ Receive direct WhatsApp contact from your driver on the day of service
✅ Travel in fully licensed, insured vehicles driven by professional drivers

Whether you’re arriving or departing, you can count on reliable service, clear communication, and a stress-free ride from beginning to end.

For a full refund, cancel at least 24 hours before the scheduled departure time.