Unveiling Mt. Fuji with Platinum Executives' Exceptional Guides - Sheraz, with his profound knowledge and informative guidance, turns the tour into an educational adventure, revealing stunning vistas and close-up views of Fuji. His kindness and helpfulness highlight the trip as a highlight of any stay, making it clear that to truly see Fuji, his guidance is indispensable. First-time experiences with Platinum Executives are heightened by guides like Sheraz, whose humility, kindness, and generosity shine brightly. His expertise not only in the local area but also in the English language, and professional demeanor recommend the company highly. The affection and cooperation provided by both the company and its employees like him make it a highly recommended choice for anyone looking to explore this iconic Japanese landmark. Even when the weather does not cooperate, guides like him ensure the journey remains unforgettable by introducing travelers to other local spots, showcasing their flexibility and dedication to providing an exceptional experience regardless of the conditions.

Great experience - Overall experience was really great! Our tour guide and driver, Jason, really went above and beyond to make sure our experience was memorable. 100% recommended.

Amazing Customer Service - It was the best experience ever! Great crew with clean vehicles. The driver didn’t even let me pay for water and snacks that i got on my to Mount Fuji! Would definitely recommend! They are a small business so they did their best to make my tour smooth and memorable. They didn’t even charge for an extra hour.

Amazing customer service! - Best part was the custom itinerary. You have the freedom of arranging your journey according to your comfort. Our driver Jake was amazing. He made sure to take us to best spots. We even spent some extra hours shopping and the driver was totally cool about it. Would definitely consider again!

Good value for money - Good value for money as we booked a Mini-Van with personal driver for 6 people. Very nice driver (Sheraz). Was possible to book with short notice while other companies had already been sold out. Mt Fuji was covered in clouds, cherry blossoms were too late for a perfect picture and there were too many people at the spots - but this was obviously not the fault of the driver nor the company, that was Japan ;-)

Just say no - If I were you don't book up this tour - was cancelled about 1 hour prior to departure. We has no opportunity of rebooking. Very sad

Canceled trip - Our trip was canceled 2 hours before departure 😟 Super sad when we had set aside the day and had to find another available trip at short notice.

Poor Customer Service with Viator and Platinum Tours! - Viator will not assist with obtaining refund when tour company cancels your tour. Asad from Platinum Tours reached out the night before regarding our Mount Fuji tour that their vehicles were involved in traffic incident. Platinum Tours then offered a refund so I requested a refund, they replied “will send you email shortly” it’s been almost 24 hours and we have not receive. Message Platinum Tours repeatedly with no response. Contacted Viator twice for assistance but they could not help because Platinum Tours did not email Viator about the cancellation. Do NOT use Platinum Tours for Mount Fuji! This is my experience with Viator trying to obtain a refund.