the best tour! - had the absolute best time on this tour! I was skeptical at first because there weren't many reviews for this tour, but it ended up being one of the most fun activities we did on this trip. We also decided to upgrade our tour package to a smaller boat, which you will have the option of doing for a cost. Staff were super attentive and fun, and the food was amazing. Just make sure you're on time because they are very strict with departure times!

Another great day in Isla Mujeres - Having already done the same excursion twice before, we found this one to be better. The transport to and from the catamaran was flawless and we appreciated the additional free time. The drop off at North beach was a much better setting. The crew was fantastic as always. We thoroughly enjoyed our day.

Fun day - Great boat and great stops. Open bar and the drinks were flowing. This was the first booze cruise for 2 young adults. They were fans of the day!

Fun but disappointing - Pick up was prompt. There were more people on the boat than expected. Snorkeling was fun but chaotic due to how many people (50) or more snorkeling all at once. Bumping into each other. The advertised experience included spiniker however that was not included or even offered. That was one of the main reasons I booked this one over the other advertised offers. We were disappointed in the false advertising. The island was nice. Had plenty of time to explore.

Catamaran trip - Great day crew made it special great fun and beautiful island weather also fantastic thank you…………….

Not worth it - The tour was nothing as expected, we supposed to get picked up 7 am and we got pick up one hour later without letting us know beforehand. When we finally arrived In Cancun to get on the catamaran we needed around 2 hours to actually get on the boat . The snorkeling lasted around 20 minutes ,was very poor and felt rushed every second of the trip. One of the guides was calling us chihuahuas and they did know that some of the people there weren’t actually very good swimmers. We spent only hour and a half on Isla Mujeres which basically is not enough even to walk around . We were rushed to get back in Cancun so everybody can get in their transportation just to spend another hour standing still on the catamaran by the coast for literally no reason. We could have spent that hour on Isla Mujeres. when we finally get on the bus to get back to the hotel we needed another 3 hours to get to Playa Del Carmen ,which usually takes an hour . Also it seemed that everybody was begging for tips, starting with the driver in morning and all the way to whole crew on the catamaran . All in general was very poor experience and definitely not worth the money.

Not what I expected at all! - I had no idea we would only get to spend an hour at the beach. I expected a few hours! Not a trip for kids don’t have snorkeling gear that fits them. The staff on the boat were great, the only positive I really have.

Scammers - These tour operator cancelled 40min AFTER the start time of out tour leaving us eiwht nothing to do all day and missing out on the Sumidero Canyon - they scammers - AVOID THEM AT ALL COSTS !!!

Please Give this trip a miss for your own sanity !!!!! - The transfer took 2.5 hours each way, and a delay of 2 hours pick up. Never again. We got back to our hotel at 10 pm so we missed our evening dinner.

Disappointing and false advertising! - Talk about a disappointing experience! My family of eight booked this excursion anticipating it being a quiet and leisurely boat ride where we could enjoy great snorkeling and then some chill time on a nice Beach. Unfortunately that was far from it. To start with, the communication up until the night before indicated the activity would start at noon. Luckily, I messaged the company to confirm that the night before and was told that we need to be ready to depart two hours before that. They had made no attempts to send this information to me. it was only because I reached out that we learned this detail. The driver pulled up and took a picture of my husband and I standing on the sidewalk in front of the lobby to tell me that we needed to be at the transport as he was leaving in 2 minutes if we weren't. Yet he never bothered to walk the three steps over to talk to us. Again, we were the ones to initiate the communication. Communication = D- We still pressed forward hoping for a good experience. Even though the tour stated that they would have a maximum of 70 people there were at least 100 people packed on our boat. Truthful advertising= F Not even 30 minutes in people were already getting wasted and we're watching Money Getting shoved down crew members clothing and lap dances starting. This was not the family-friendly Adventure we were expecting and I was not pleased about this environment around my children. There was nowhere in the advertisement that this was any kind of booze cruise, but that's what it was turning into. (Evidently I was somehow supposed to just know this) Family Friendly= D When we stopped to snorkel, it was ridiculously stupid. As we were forced to hold onto a rope while waiting for everyone to get in the water. My family and I are all accomplished swimmers and most of us are scuba divers. Being forced to hold on to a line and be right next to a hundred other people in the water and not allowed to explore the reef was disappointing and not a good experience. It's impossible to fully enjoy a big wide ocean when you have flippers smacking you in the face because you're so packed together. After very little time in the water we had to get everyone out again. Snorkeling experience= D- When we arrived at the beach club we were once again corralled into an unorganized meal situation. The food was mediocre. This joke of a beach club is yet another situation with way too many people shoved in a small space. There was very little shade available and all of that was already taken making it impossible for my elderly father or child to fully enjoy being outside. We also were not allowed to use the mask and snorkels anymore, which we thought we would be able to seeing as it was advertised as being included for the tour. Food= C Beach Club= D At that point, we opted for an earlier boat ride back hoping to at least enjoy the Spinnaker activity. Another joke on us though is that they never did it even though the weather was perfect. It probably has something to do with being so far past capacity of passengers. Returning to the dock was the disorganized Zoo once again and the office refused to help get us Transportation back even though we accounted for 8 of the 11 passengers in our van. Organization= D- Ethical practices = F The only positive takeaways I have of the day. The bathrooms at the beach Club are clean. The activity director on the boat genuinely tried to help and was a kind man. The waiter who brought us drinks at the luncheon gave great service. The water there really is crystal clear and beautiful. We wished we could have enjoyed it. If you are looking for a bar scene out in the sun and on water and don't mind bodies being crushed together, then this tour would probably work for you. If you want a nice snorkeling activity; go elsewhere If you want a smaller group of 70 or less; go elsewhere. If you want a family friendly outing; go elsewhere. If you don't want to be just treated as a dollar sign; go elsewhere The main takeaway: go elsewhere!!!!! I would not trust Cancun Sailing as a reputable or honest business.