Best of the tours - We went on three tours, two bus routes and a boat ride, this was by far the best of them all. Good information but best thing was the extra historical info between particular places that was general for the city rather than specific places. Driver was good as two roads on the route were closed off and he managed to find ways around to complete the journey. Well done.

Good route, but bring headphones! - Good route with a variety of well chosen stops. Runs hourly, but the stops can be a bit tricky to find amidst a sea of competing tour bus operators. Driver was courteous and quite funny with ad lib commentary made to complement the audio recording. Noise cancelling headphones are recommended for those who wish to listen in a non-German language to drown out the ambient German audio that is broadcast quite loudly on both levels of the bus. Good experience all in all.

Good but needs more clarity. - The map provided does show the route through the city, but it does not show street names. One do not know where to go to board. I walked in a general direction and found my bus parked, no one inside. After 40 min waiting in cold, rainy weather, I knew something was up. Suddenly another bus appears at the red light. I boarded and was told I’m currently on a different tour operator bus (this bus looked very much like the eventual bus). The driver told me to walk another 150 m down the street. I did and found the correct bus. Boarding was slow as many buy there tickets on the bus. When my time came to board the bus driver was bordering rude. She didn’t speak any English! Unbelievable! She didn’t recognize the TripAdvisor ticket. I showed her more documents and emails. She finally agreed. More gruffness. I was surprised the TripAdvisor webpage didn’t expressly said to bring your own earphones, so the guided tour was all in German. The actual tour was fine. I would still recommend.

Incompetent rip-off! - This has got to be the worst tour bus company ever! I took the bus from Hamburg's main train station in the morning. I got off at Elbphilharmonie to walk around for an hour. The bus driver had told me the next bus would come at 12:20 but it never showed. I was there from 12:10. I took a subway back to my hotel to get something to eat and decided to get back on the bus, again at the train station, to catch it at 14:15. The schedule if printed on the bus stop sign. It finally came at 14:35. Then the driver told me it was "Feierabend" -- quitting time. I couldn't believe it. Please take the totally red colored bus and not this cheap yellow-red rip off. I noticed the totally red-colored bus has many more buses and so the chance of you being stranded is less likely.

The worst bus tour - This is the worst service bus I have ever experienced. You have to wait long time to get in. They don't respect passage time on the Journey. Then buses are always full, waiting time to hop in was 40mn at hbf. In short à catastrophe.

Service stops early! - We signed up for this tour and when we tried to catch the bus later in the afternoon we found out that it stopped running early (3::45). There was nothing in the ads that indicated it stopped so early. Other hop on/hop off companies were still running. We paid for something that we never got to use!

TERRIBLE EXPERIENCE - I have asked for a refund. No clear instruction on which and where bus stopped. Waited over an hour and 5 rejected by bus drivers. Finally bought a fresh ticket on the next bus along. Still waiting for response from provider on money back. DO NOT BOOK!!!!!

Not able to use - We could not use this because we bought the ticket based on the posted sign time frame, but the times were not correct and then due to winter change over the bus ended early