Private day trip to Hakone - Loved our day at Hakone, our driver did speak great English, very polite and did everything to make us happy. Will definitely use Viator again.

Hakone trip - Wonderful trip. Great communication on the front end. Seamless pick up at our Tokyo hotel. Comfortable ride to hakone. Unfortunately the weather was bad so we adjusted the tour to more indoor activities which were great. Abdul was our tour guide and was Wonderful, entertaining and knowledgeable! Had a great time. We had another day in hakone and guided us on the activities to do and even followed up the next day to make sure everything went well. Very satisfied!

Perfect day - Mohsin provided a great day. I saw everything I wanted to see. He was ready when I was ready to leave and head for the next site. It was a memorable day.

Headleys - Because we were 2 hours from Mt Fuji it was great with Abdula because he made quick adjustment to the itinerary due to the weather. This was great because we did not wastes time. Although we could not see Mt Fuji we just spent more time in the Onsen. He also took charge at the restaurant so we could save time there to. He was very attentive and explain all our option along the way. I would highly recommended a private tour because of its flexibility

An great tour with Rani... - Sights were amazing just as described in itinerary. Our tour guide Rana was great, picking us up earlier to avoid traffic and was very accommodating with what we wanted to see.

Trip of dreams - We got a great driver with the knowledge of the place. We enjoy the places we visit. He explain about it and give some other good advices

Excellent tour and I... - Excellent tour and I highly recommend. Our driver/tour guide Abdul was fantastic and very knowledgeable.

Great Day in Hakone - This was a great way to visit Hakone and see the sights if you are not planning on staying there for several days. Abdul, our driver, picked us up on time at our hotel...in fact, he was early! We made our way to the shrine and walked around a bit. Since we were there during the New Year's Holiday, there were many people in line to get an up-close view of the shrine. There were many vendors there selling all kinds of food and souvenirs. We then left for Lake Ashi where we boarded the pirate ship. The ship had plenty of snacks and beverages available for purchase. We opted to sit in the first class section to have a bit more space. We had excellent views of Mt. Fuji while we were on the ship. We then rode the Hakone Ropeway to the upper level. We did eat the black eggs along with many of the other visitors. We were told it would add seven years to our lives if we ate one. Abdul then took us to the Hakone Open-Air Museum. This was, by far, my favorite part of the day. The grounds of the museum are incredible! There are sculptures everywhere! You could easily spend the day here. We were there for just over an hour. There is also a Picasso exhibit that has more than 300 original pieces. We then went to the Gotemba Premium Outlets. This was the low point of the tour. Since it was the New Year's Holiday, cars could not move along the street, the parking lot, or the parking garages. We left Abdul in the car and walked about 1 km to get to the mall. Once we were there, there were so many people. We met back with Abdul, after a quick visit to the outlets, and he drove us back to Tokyo.

Fuji trip - Driver had no guidance at all regarding complicated cable cars at Fuji and weather at the top. Seemed like he was never there before. Also car smelled of smoke, and he drove with one hand fast around curves while looking at his phone.

Poorly Executed Tour – Not Worth the Price - We booked this tour expecting a well-organized, guided cultural experience of Hakone and Mt. Fuji. Unfortunately, what we received was a loosely planned car ride with little value for the €370 we paid. Our guide, Dave, was polite and warm — but not Japanese, and he had only been in the country for two years. He couldn’t provide any meaningful information about the sites we visited, and often didn’t understand or respond accurately to basic questions. What was sold as a "guided tour" was, in practice, just a private driver with no real guiding knowledge or input. The itinerary execution was poor: Hakone Shrine, one of the key locations listed, was never visited. - At Lake Ashinoko, we waited over 90 minutes for a short, 15-minute boat ride - this could have been avoided by reserving the tickets in advance, which was not actually done. That was actually by chance that we finally found a ticket actually. - We drove over 90 minutes to the Hakone Ropeway, only to discover it was closed — no one had checked in advance. - We briefly visited the Open Air Museum and Gora Park, but the second stop was rushed and felt like an afterthought. Gotemba Premium Outlets were not mentioned or included at all. It is worth mentioning that entry tickets were not included in the tour price — this was clearly stated in the description. Still, it’s disappointing, as it reinforces the impression that the entire cost goes toward the guide's service. And in this case, the "guide" was unable to fulfill that role in any meaningful way. The company claimed that picking us up in Hakone was a gesture of goodwill — but in reality, it was more convenient for them than for us. The tour required us to choose a pickup location in Tokyo, yet we were already staying in Hakone (just a 5-minute walk from Gora Park, the final attraction). Picking us up locally simply spared the guide the burden of navigating Tokyo’s traffic — it was not an added service. I requested a partial refund after the tour due to the clear lack of preparation, the absence of core attractions, and the poor value for cost. My request was refused. The operator explained that delays were due to cherry blossom season, and justified the experience by pointing to the free pickup — which, again, wasn’t really a favor. This was a frustrating and disappointing experience that did not match the description or price point. I would not recommend this tour unless it is significantly improved in terms of planning, guiding quality, and value.