When the driver arrives at Guiyang Longdongbao Airport (KWE), they will first verify your flight’s arrival time from the Arrival Flight Information Board. They will then proceed to the correct terminal building and wait at the exit where you will emerge. The driver will hold a sign with your name and wait for your arrival, then transport you to your hotel.

Frequently Asked Questions:

Q: How long will my driver wait for me?

A: If your flight arrives on time, the driver will wait until you appear.

Q: Will my driver leave the airport if I do not show up?

A: The driver will ask airport staff to check if anyone from the same flight remains in the luggage claim area. They will then contact the local travel agent and will only leave the airport after receiving approval from the travel agent.

Q: When do I need to call after arrival?

A: If you notice that all other passengers from your flight have left the luggage claim area but your luggage has not arrived, please call the local travel agent immediately and request your driver to wait for you.

Q: What should I do if I cannot find my driver?

A: Call the local travel agent. The staff will first determine your exact location. They may ask you to hand the phone to a nearby Chinese person to quickly identify your location. Your driver will then come to you. No refund is available if you take a taxi.

Q: What happens if my flight is delayed?

A: An additional charge will need to be paid in cash to your driver. Please call the local travel agent as soon as you know the flight is delayed, and again after boarding the plane. Your driver will wait for instructions on whether to wait for you. It will be too late if you call after a late arrival.

Q: What happens if my flight is cancelled?

A: Please call the local travel agent. It is courteous to allow your driver to leave.

Q: Will the driver call me from the airport?

A: No, the driver does not speak English.

Q: Do you go to my hotel?

A: This pickup price is for hotels in downtown Guiyang only, which includes the Nanming and Yunyan districts. Other districts are considered Outskirts Guiyang. Hotels in Outskirts Guiyang will incur an additional charge. Please verify if your hotel is in downtown Guiyang before booking.

If your hotel is in Outskirts Guiyang, the additional cost will be communicated by the local travel agent within 24 hours.

• Plan A: If the local travel agent receives your approval of the additional cost in time, the booking will be confirmed.
• Plan B: The booking will be automatically cancelled, and a refund will be arranged if your approval is not received within 48 hours.

• One way airport to hotel transfer by private air-conditioned vehicle
• Meet by friendly professional driver at airport
• Backup support by English speaking company staff during reservation and transfers

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities

Guiyang Longdongbao Airport (KWE) is situated 30km northeast of Guiyang. As there is no taxi call center in Guiyang, arranging an airport pickup by phone in advance can be challenging. To bypass the inconvenience of lengthy airport taxi queues, consider this pre-booked Guiyang Airport pickup service. The driver will be waiting at the exit with a sign displaying your name and will comfortably transport you to your hotel. Please supply your flight information and hotel name and address to promptly receive a confirmation voucher.

• Please provide customer’s cellphone, flight details and hotel name to receive a confirmation voucher in time. The local travel agent does not accept a booking missing customer’s cellphone number. This cellphone number will be used for urgent help only. Please be sure this cellphone can be used in China.
• No refund for all confirmed booking, including no show caused by delayed or cancelled flights.
• The service hour of this airport pickup and transfer is 24 hours
• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).
• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.

For a full refund, cancel at least 24 hours before the scheduled departure time.