Wonderful Private Tour of Florence's Iconic Attraction - Our family of four reserved The Duomo Complex Private Tour to see ALL of the Duomo's offerings, including the Baptistery and Museum. The Skip-the-Line tickets are valid for 72 hours, which meant we were able to climb Giotto's Bell Tower and see the Cathedral at our leisure. We learned so much of its rich history from our guide, Elizabeth. Her command of the English language is excellent and she is very personable and expert, in all things Florentine. This tour was a highlight of our trip to Florence - I highly recommend it.

Excellent tour of Duomo in Florence - Whenever you get a chance to take a tour that includes "Skip the Line", take it. It saves an hour or two waiting in the hot sun. While you can't technically skip the line for the cathedral, the tour company arranges someone to stand in line for you so your wait is only about 10 minutes. After the talk outside and the tour through the cathedral (great talk, amazing cathedral), the tour took us through the baptismal (no waiting) and then the museum of the Duomo next door (skipping the line). The museum is quite spectacular in itself. Summary: great tour, glad we took it.

Good guide. Worthwhile tour - Very good guide who really knew her information. Tour ran efficiently and was easy to find. However it was rather too long because it was delivered in two languages which doubled the time to 3 hrs.

Wonderful Duomo complex tour, guide was... - <p>Wonderful Duomo complex tour, guide was very informative.</p>

Not skip the line to anything - A bit disappointing that it was not skip the line to the cathedral - it turns out it is impossible to skip this line. Cathedral visit alone was a complete waste of money - you can just line up for free. But the remaining part of the tour was useful - you got an explanation of parts of the baptistry, and a whistlestop tour of the museum. The only bizarre bit was we didnt get into the crypt as part of this tour, we had to line up again just to see it later. So not a complete waste of money, but next time I would just buy a 20euro combo ticket and line up, with an audio guide from the internet or a good guidebook.

Tour guide wasn't so useful - Tour guide is really not needed nor useful. Ticket was not comprehensive and did not include climbing duomo. Guide was just okay.

Misleading - Our guide spent nearly an hour talking at us. Then headed to the museum which was closed for the day. I knew that but why didn’t the guide. The timed entry on the tickets were different on each ticket which was very confusing. We finally got into the cathedral but the dome is not included. The fine print doesn’t say there are tickets but the whole group thought they were so that says something about how this was written. An extremely disappointing trip.

This tour was disappointing for... - <p>This tour was disappointing for several reasons. We were told to be 15 minutes early to meet our guide, but she was a half hour late so we wandered through the crowds and worried until she finally showed up. Then the tour felt rushed because she was running late and had another tour to get to. Too, I was most interested in the dome itself and we weren't allowed close enough to see it. Had I known we would not be allowed to gaze into the dome I would not have purchased 4 tickets for the family. One positive was our guide. She was knowledgeable and apologetic about our experience.</p>

Awful! - We’ve used Viator in years past in multiple countries and have been very satisfied. This tour however was horrible! We first booked a private Duomo tour which Viator then said the couldn’t schedule. We signed up for a group tour instead. The guide never introduced herself and didn’t seem to know any information about the Duomo. 4/5ths of the sanctuary was roped off for some reason, so we stood in the back of the Duomo while the guide showed the group of about 20 people pictures of what we would normally have seen if she would have been able to take us further into the space! 15 minutes into the tour people began rolling their eyes, walking away and leaving the tour. They should have canceled the tour when they realized you couldn’t see most of the building!

DO NOT GO ON THIS TOUR. IT DOES NOT INCLUDE QUEUE JUMP OR GOING UP TO THE DUOMO VIEWPOINT - DO NOT GO ON THIS TOUR. IT DOES NOT INCLUDE QUEUE JUMP OR GOING UP TO THE DUOMO VIEWPOINT. We decided to leave the tour early (along with approx 14 of the other guests) because of the following reasons, we asked for a full refund via email but ACCORD have not yet replied. Our credit card is now dealing with the issue. 1) the initial headphones were not working due to the guides old and broken set, the second set also broke and the guide simply shrugged his shoulders. 2) Due to having no headphones we could not hear the guide and saw it pointless to continue. 3) the website advertised 'queue jump' but this was not the case, we joined their employee in the queue and waited 45mins to enter the (free) duomo- we saw this as false advertising and we are very unhappy with that the 1.5hr duomo trip included this queue time as part of their tour time! We simply stood silently in the queue and the guide gave us no historic facts or info - we just stood and waited!! 4) although our guide dealt with the headphone situation to the best of his ability we didn't not feel that his English was sufficient and as such we really struggled to learn anything from him. This was very frustrating as we did not want to be rude and leave but we did not want to continue. 5) I would like to add that their website states that we will climb the duomo, our guide told us that we did not have a reservation for this and we would have to miss out due to it being busy. We were under the impression that this was included in the price of our tour. Not the case. Stay away.