The sites are wonderful and the... - <p>The sites are wonderful and the guides were informative and friendly. The company managing this trip, Machupicchu Nice, was a bit lax on some details:</p> <p>1 The day before we traveled I still had not had any contact with them and called their Cusco office. They answered with just a hello like I was calling a private residence. I explained who I was and the person was grateful I called because they needed to come to our hotel and give us all our tickets and passes that night. I do not know why they had not emailed me or called me or my hotel. I don't know why they do not answer the phone like professionals with the company name.</p> <p>2 Our group was split up for our lunch in Urubamba we went to an unattractive place on the busy main street while others went to a lush hacienda at a llama farm. </p> <p>3 We had two stops for shopping that I would have liked to skip. We were inundated with aggressive people trying to sell us their wares.</p> <p>4 When we got to Aguas Caliente we did not know what hotel we were staying at. I called the tour company several times and was told they were sending a person to meet us, please wait. Telling us the name of the hotel ahead of time would have been helpful. Meanwhile, a person from the Inti Punku hotel was there with a sign that had a very bad spelling of my name. I had to call the company again and put them on phone with this person to sort it out. </p> <p>5 I booked for two people and did not realize we had one room. I didn't see an option for a single supplement when I booked, assumed each ticket included a private room. </p> <p>6 The ride in the van back from the train in O'tambo to Cusco was terrible because the driver played loud, annoying music the entire time. Then he left us off NOT at La Plaza de Armas as he said he was, but at another plaza near it. We were disoriented, got lost, and had to get a cab back to our Cusco hotel.</p>