Clue-Themed Escape Room in Yorktown

just basic unprofessionalism we do escape rooms a lot, every time we have ever done on the gamemaster has walked us to the room and given us a little brief. Even if there is a video to play. at this location the master just says. "down the hall and to left." we know the rules of simple stuff like, nothing in the lights or sockets, don't move furniture, that kind of thing. But we got none of that. that's fine and dandy. but the actual room itself we feel was designed a little poorly. we did the clue room. we kept getting the "evidence" but never used them at all. maybe we use them at the end, as we were only 2 puzzles away from getting out and needed a hint. while asking for a hint we could hear the gamemaster briefing people on a virtual reality session. he ended up giving us a hint with about 20 seconds left. I think it could have been a much better experience if there was one person on escape rooms and one on VR.

The clues given were usually for a puzzle that we already solved, so the game didn't flow particularly well. We lost quite a bit of time.

They told us we were too late when we were pulling up to the building