A fantastic day with rose - Our guide Rose without a doubt the best guide we have ever had in our over 30 cruises with many excursions. She was very knowledgeable and a pleasure to spend the day with to the point my wife and friends wanted to take her home with them

Best way from cruise to airport - Sergio was on time, waiting for us in the port terminal. He was a pleasure to spend the day with as he showed us the best of Valparaiso and Vina Del Mar. His English is excellent, he’s conscientious and he loves his job and the areas he took us too. Arturo, the driver, is safe, skilled and jovial. This was SO much better than the cruise line’s group tour and transport to the airport.

Experience of Uruguayans in Chile - Excellent trip, we enjoyed it very much!!! The information about each place and care of the tour passengers is very good. We had a great guide like Sergio, who made us fully enjoy our trip.

Santiago Chile airport to hotel - Driver Rafael & guide Isabell were the greatest! Our trip was easily adjusted around sites previously seen. Both were as pleasant & accommodating as could be. Vehicle & punctuality also good. We went on to rely on Rafael for suggestions & some further shuttle needs. I wish we could schedule him wherever we travel!

A great time was had by all. - Our guide Daniel Luna was Great. Showed us places we wanted and was very knowledgeable. Our driver Arturo was amazing. Can’t imagine driving in Valparaiso!!! The best Viator tour we have taken. Everyone must go to the Fish Market on the way to Vina Del Mar. I won’t spoil the surprise!!

Valparaiso in just a few hours - Well-planned walk around Valparaiso, including a ride on one of the city's famous funiculars. Excellent lunch in Vina del Mar. Despite heavy traffic, driver did a very skillful job of dropping off and picking us up in Valparaiso and getting us to Santiago. Interesting commentary along the way for Juanito the guide.

Best possible private tour guide - Awesome. Highly recommend Sebastian. Everything from communication to spacious air conditioned vehicle to his knowledge was top notch.

Tour is ok - Good tour except guides who are so heavy in their accent and hard to understand what they said. The lady guide was late and we had to wait for her at the port. Not very professional.

Valparaiso/Santiago Tour - Casas del Bosque Tour guide was initially very enthusiastic and friendly. She explained the history and politics of the region well. The driver dropped us off and picked us up at several points in Valparaiso, which we appreciated. So much walking up steep stairs—the only way to appreciate the murals. Vino del Mar was interesting and we loved Casas del Bosque vineyard. The second winery had mediocre food (where we ate lunch) and atmosphere. The guide was informative but said she needed to wear a mask because of her allergies, which made it difficult to understand her addition to her accent. She did remove her mask after we commented that it was difficult to understand her. We noticed that, on every stop, she was smoking a cigarette instead of explaining the features of the stop to us. When my husband and I had to start wearing masks in the back of the car because of the smoke odor, the guide and driver apologized. The guide stopped smoking after that, but the driver had at least one more cigarette. After a stop at the second winery, the driver drove back with the windows open and no AC. We were extremely hot when we arrived at the hotel. Not sure if they did this to air out the car.

Major Disappointment - We booked this tour months in advance of our trip, and were in contact with the Tour Operator via WhatsApp providing very detailed information about our cruise disembarkation. Our Tour Guide lacked the knowledge, experience, and language skills of a professional. She showed up at the meeting point late and without a sign to help us find her. Up until her phone battery failed less than an hour into the tour, she was constantly using her mobile phone to find her way. Then she was repeatedly asking people on the street for directions as we walked in Valparaiso. She could not speak two sentences without stopping because she did not know the English word she wanted to say. We walked to a place to see gardens and a scenic overlook only to discover the museum would not be open in more than an hour. We were left alone to take pictures after a funicular ride and she did not return for more than 15 minutes chastising us for disappearing when we had absolutely no idea where she went. We had booked this tour with a stop for lunch (cost on our own). The restaurant she brought us to had a very limited menu. We were ready to depart at the time discussed when we arrived. However, the tour guide and driver made us wait an additional 15 minutes. The guide and driver spent nearly the entire drive from Vina del Mar to Santiago conversing among themselves in Spanish without providing us with any information about the region. The vehicle was comfortable; however, only the driver and tour guide had windows that could open, and we were locked into the back of the van where the driver had to unlock the door at each stop. I am assuming this was for security reasons. We had scheduled this tour for 4 people several months in advance and confirmed 4 weeks prior to the trip when we heard there were wildfires in the area. This was a lost opportunity, and major disappointment, as this was more than likely our one and only opportunity to visit Valparaiso and Vina del Mar.