Family of 10 - Super good, very cool, friend Diego, good service, everything very well explained and ready for the next one.

Julio is amazing - Julio was amazing have great service , was very informative ! Took really great care of us and made sure we knew where to go! Sergio was a great driver was always on time and very expedient.

Knowledgeable Guides and so much fun! - Cello and Juan Carlos were great guides! They were very knowledgeable and had great things to tell about the Mayan culture and history. Fabian was a wonderful on bus bartender and Eduardo drove the bus smoothly and safely. I would definitely recommend this tour to anyone wanting to do all the tourist stuff in one day. We upgraded to the diamond package and it was totally worth it. Where! Where comfortable shoes!! And maybe bring a change of clothes for after the cenote swim. But overall, great experience with wonderful guides.

Great tour and better guides! - This is a perfect way to explore the area, learn about the Mayan history, and have a rolling party across the area. Bus is clean, spacious, and comfortable. Safety protocols in place without being overbearing. I would recommend just going ahead and getting the deluxe package (roughly $18 more) just to have a smoother experience, as you'll get nickel and dimed with all of the add-ons individually or have to carry a lot more luggage with you. I actually booked this tour in person, which brings the price down a bit.

Lack of respect by guide Roberto to Chichen Itza - Very bad attention from the guide Roberto, he must learn to control his character and know how to communicate with the people who hire his service. As tourists we understand that there may be delays in picking up passengers and delays in transferring. But, in no way do we accept disrespect.

Disappointing, long day. Read google reviews before you book! - This tour was 15 hours long and frustrating. We got up at 5:30 a.m. to get picked up at 6:40 as required, however the bus was an hour late. There were too many stops for this excursion which left insufficient time to explore with any meaning or depth. In addition, the stops at the Mayan village and Valladolid were focused on encouraging purchases from vendors. The biggest disappointment was Chichen Itza. Two hours were provided but no guide was readily available and we were warned if we waited for a guide, we may not have time to see the entire site. We walked around ourselves and tried to listen to other tour groups’ interpreters at some of the exhibits but felt we missed out. As well, 15? years ago or so, Mexico allowed vendors onto the Chichen site; these folks hawk goods throughout the site and are loud and pushy. It definitely detracts from the experience of visiting a World Heritage Site! 20 years ago, I visited with my husband and we were excited to take our kids. Unfortunately it was a completely different experience.

I do not recommend it. - We paid a basic tour of no less than 75 dollars per person. The company called us at 7:50am, and picked us up at 8:40am. The tour was in English and Spanish, which I found extremely uncomfortable hearing everything repeated constantly and in very low-level English and then Spanish. The bus is very well conditioned and well managed. During the tour the guide advised us to pay 20dls more for the “deluxe” service which luckily we did not pay because it is clearly not worth it. I felt that they were constantly leading us to consume local products at unusual prices. The “visit to a local village” consisted of going to a merchandising store and then to a buffet to have something for lunch that would easily cost 200 Mexican pesos per person anywhere. The drink was not included, so you had to spend 80 pesos for a soda. Not to mention that in that buffet they ask you for a tip in each of its parts. Chichen Itzá is beautiful, the guide was not very clear in my opinion. The order of the historical events that have happened there is not so clear to me, but beyond that, I am left with the beauty of the pyramid. On the way back, they asked us for a tip with the reason of “helping 3 families”, when each person who was present on the bus already paid 75 dollars. Regrettable comment when the guide saw the tip basket as “very poor” and managed to ask for more money in Spanish and English. I would have preferred that they thank us for purchasing the service, just as we all thanked us when we got off the bus, which obviously left us 6 blocks from where they were supposed to drop us off. I do not recommend it.

NO HOTEL PICK UP FOR THE TOUR-REFUND REQUESTED - I booked the Tour with The pickup at the Bluebay Grand Ismerala Play De Carmen. The tour operator messaged me the day before that pickup was at 7:25am. My friend and wife were also going. We all met just before 7am at hotel lobby. At 7:25am I messaged tour operator that I was at lobby. No answer. The tour operator was messaging my friend just after 7 was asking him if he was at the lobby. He responded, Yes. At 725 my friend messaged tour operator and asked where he was. Tour operator responded that he was at front gate of hotel. My friend responded we are at lobby it will take us about 15 min to get to front gate. His wife is slow and handicapped. I messaged tour operator at 738 and said we were at gate. No response. Tour operator responded to my friend and said he had to leave. My friend made a complaint to trip advisor and left a negative review. Tour operator replied that he was not responding to messages he sent that morning. My friend said outright on review he was a LIAR! The email I got when I booked said Hotel pickup. At no time before pickup did they say in email or message that pickup was at front gate 6 blocks from lobby. If tour operator responds and says something different, he is a LIAR! I'm a seasoned traveler and been around the world and to tell us he had to leave when we were on the way to front gate is NOT OK. I was on the phone with Trip Advisor/VIATOR at 738 asking them to send tour operator back to pick us up at front gate. Tour operator did not answer calls from VIATOR. I requested a refund and called my Credit card to dispute charges. I ended up renting a car and driving to Chichen Itza which costed me double!

Not happy from the start! - Salesmen lied and told us this was the express tour. So we started out a little perturbed. The tour guide at Chichin Itzá was very lax. I did an express tour last year and was with people who were not with last year. The express tour was a 6 hour tour and was very informative. The sales men told us this was an express tour but turned into an almost 16 hour day. The tour guide was very basic in the information given at the ruins, there is so much more information with other companies. Basically they stop where they more than likely get commission for as they push you to buys things at certain stops! Good luck!

Very bad experience - we were very disappointed from the the tour. 1. We were told that the company has safety measures for Covid 19 - but the bus was full (100% full), most people and some of the staff had no mask. Of course the stuff didn't say nothing to the people without masks. 2. People got drunk on the way back, and made a lot of noise, played music in high volume, danced without masks and bothered us. There is no need to say the 3 guides didn't tell them anything, and even gave them more booz. 3. The guides on the bus were not easy to understand, and mixed English and Spanish in the same sentence all the time.