Chichen Itza is the highlight - The pick up and arrangements were messy. There wasn't clear explanation. If you are staying at the airport hotels make sure to check with them that they would come pick up at the hotel. I stayed at the Hilton Airport Hotel, although this was indicated upon booking less than 24 hours on my flight to Cancun, I recieved a message saying that pick up was at a different hotel. In this case I had to pay taxi fee to get there (and back) and then a tour van came to pick us up then made its round to pick up others. Then we were dropped off at another spot and passengers were exchanged. English speaking guests were confused, we didnt know what was happening. Once we met our guide things seemed to make sense. Ivan our guide was good. He explained things well. The guide at Chichen Itza was great. Cenote was ok not the best one (been on another tour with a better cenote). We weren't informed that the Valladolid tour was cancelled until the end of the day when we were supposed to go there. The company did not inform us in advance and our guide was under the impression we knew (what a disappointment). The only highlight was Chichen Itza. Myself including other tourists in the group were not impressed. The company needs to be more clear when it comes to foreign tourists. We invest the time and money to come to not have clear information.