Helpful guide, but unable to go due to Royal Caribbean not allowing me to go - Unfortunately I was not able to go on this trip, but that was NOT the fault of Eagle Tours. It was the fault of Royal Caribbean cruises who refused to let me out of their Labadee compound. Abraham Pierremary at Eagle Tours was as helpful as he could be in trying to help me get out. We spoke on the phone a few days before and on the morning itself. However, Royal Caribbean refused to let me out. They said that if anything bad happened then they would have to stop cruises going to Haiti at all, and that the local Haitians who work in the compound would therefore lose their jobs.

Amazing Sites...Tour Guide scam - This excursion was absolutely amazing, until the end when the tour guide claimed he was not paid for his services and did not know the owner of the tour company. After I was able to reach my hotel and get in contact with the tour agency, they confirmed that payment was previously provided, and what the tour guide claimed he did not receive was meant for as a tip. I was so annoyed and disappointed by the entire interaction that I was going to request a partial refund. There are many other companies through the hotels that offer this tour, for cheaper.

Avoid this tour company - I fully paid for the Citadelle Laferrier & Sans Souci Palace Half Day tour a week in advance scheduled for February 19, 2022. On the 18th in the morning, Pierre and I exchanged Whatsapp messages, confirming pickup for the tour next day at 9am. However, later at 6pm, he sends me a message cancelling the tour, claiming that his drivers are scared of being kidnapped in Cap Haitien and that it was not safe for me to do the tour. This last minute cancellation was incredibly unprofessional. He had one week to inform me but he chooses to tell me the night before the scheduled tour. Also, he really dragged his feet on refunding me on Viator. If he knew he had to cancel, he should have refunded me on the spot. Instead, it took him over 3 hours to refund me (during those 3 hours, I had to continually ask him where my refund was and even had to contact Viator customer service to help force the refund). I told my hotel what happened and they were confused because Cap Haitien is quite safe and they haven't heard of any kidnappings. Luckily, I found someone at the very last minute to take me to the Citadel and San Souci Palace the next day. I felt very safe in Milot and in Cap Haitien and saw at least 2 solo travelers and 7 small tour groups at the 2 UNESCO sites. BEWARE of Pierre and Eagle Tour and Adventures. IMO, I would avoid this company.