An AMAZING Cancun Experience! - We were a group of 13 people ranging in age from 11 to 73, and from the very beginning this experience was exceptional. Ahead of time, we worked closely with Martha to confirm all details, and she was wonderful to work with, responsive, thorough, and extremely organized. We opted to pre-pay all fees in advance, including dock fees and our selected menu, which made the entire day completely seamless and stress-free. We also booked round-trip transportation directly from our hotel, and this was absolutely worth the expense. Being picked up right in our hotel lobby and dropped off directly at the marina, and then returned the same way, removed any logistical concerns and allowed our entire group to simply relax and enjoy the day. Upon arrival at the boatyard, the staff was well organized and efficient. We quickly received all necessary information and were escorted smoothly onto the yacht. Our crew consisted of three team members. Two did not speak English, but communication was never an issue. They were incredibly kind, attentive, and constantly focused on making sure we were comfortable and having the best possible experience. Drinks were offered continuously throughout the entire six-hour excursion, and the crew was happy to follow our preferences for how we wanted to spend the day. We began with a stop for snorkeling, followed by time closer to shore where they set up the water mat and allowed us to lounge, swim, and relax for a couple of hours. It was the perfect balance of activity and leisure. As the afternoon progressed, we cruised through the water with breathtaking views as the sun began to sink toward the horizon. Just before sunset, we mentioned that we would love to see dolphins. The crew immediately took us to a known dolphin sighting area, and we were incredibly lucky to see dolphins in the wild, an unforgettable highlight of the trip. Midway through the day, we began running low on drinks, and without hesitation one of the crew members actually swam to shore to bring back additional beverages. This level of service was above and beyond anything we expected and truly speaks to how dedicated and hospitable this crew was. The experience would have been completely different without them. The yacht itself was beautifully maintained and truly felt like a full luxury experience from start to finish. Everything about this excursion was thoughtful, well-executed, and exceeded our expectations. I highly recommend this private yacht experience to anyone visiting Cancun. It was one of the highlights of our trip, and I am so glad we chose to do it.

Would rebook all over again - This what def a great experience, the crew was extremely attentive and helpful with my elderly mother in law. This was our trip highlight

Really amazing experience... - Really amazing experience they had everything that we requested with the birthday package. The staff took very good care of us.

Isla mujeres sunset trip - We didn’t go on the boat we expected but the staff made the trip! They went above and beyond for us from start to finish. We caught a fish, managed to do some snorkeling and managed to catch the sunset! 5* highly recommended Tony was brilliant! (I can’t remember the other 2 members of crew’s name but they were both excellent.

Amazing yacht experience - Great people and great vibes! The staff are super friendly! They have great prices and the food they provided tasted amazing!

Fun morning private fishing trip - The captain, crew and staff were all wonderful - made for a fun morning catching barracuda and other fish out in the sea! Would definitely recommend

Great boat- needs more equipment - The boat was great. The crew was excellent. It was advertised as a snorkel experience but they had no snorkels on board so we just had to hold our breath. In addition we only had 6 guests and they only had enough life jackets for 4 people.

Well-Organized Experience, but Mechanical Issues Affected the Trip - Overall, the service itself was very convenient and well organized. The team was responsive from start to finish, handled the logistics smoothly, and made the booking process easy. Communication was clear, and the crew on board was friendly and professional — I still tipped them well and thanked them for their efforts. Unfortunately, the experience was significantly impacted by mechanical issues with the yacht. During the trip, the engine was smoking making a few folks nauseous , and on the return we were unable to go more than about 5 miles per hour. What should have been a much shorter ride back ended up taking almost 2 hours, which cut into the enjoyment of the day and was concerning given the condition of the boat. Because of these issues, I’m only able to give this trip 3 stars. I’m currently waiting to hear back regarding what type of reimbursement or adjustment will be offered, which has been a bit frustrating given the circumstances. If the mechanical reliability had matched the quality of service and planning, this would have been a much stronger experience.

Meh.... Kind of a let down.... - The most fair way to review... the good, the bad and the ugly... The good.... GREAT communication pre boarding, seemed reasonably priced, short notice and they found us something to go out. The 3rd party driver provided, Juan Carlos, was an absolute pro. A true ace, great experience getting to the marina and back. I will say, even though there was zero english on board and I mean zero, the 3 guys that were working were at least trying and were friendly. I have to give them credit there. The BAD.... Our boat was held together literally by tape on the windows... actual tape. Rope on the stair cases and not a single phrase of english could be uttered by any of the 3 men on the boat, including the captain. Had we not had a cursory understanding, think sophmore in HS, level of Spanish, we would have been totally up a creek without a paddle. The waves were so bad on the way to the island, that 2 of our crew got seriously ill. It was like being out on the Pacific for a whale watch. We probably had no business going out there that day. The crew even told us that we picked a "mal dia" and by the time we got to the island, the captain looked a little green too. Soaked and freezing cold, holding onto your kids to not fall off the boat was not a ton of fun. The UGLY.... Well, our non english speaking guides eventually dropped us off at a dock and a restaurant/marina called Muelle 7. STAY AWAY. It was there that we learned, for the first time, that we had 90 minutes only and that we could pay 20.00 USD a person to depart their private dock that we were brought to without our consent, or we could dine at their fine establishment for lunch and circumvent that fee through our patronage? Given the timing, we had little choice. Eat we did.... For those of you that have ever travelled into somewhere off the beaten path in Mexico/Cancun or Isla directly, you can understand that spending 550.00 USD for 9 people at lunch, with 5 kids in your party , of the 9.... well that isnt really in line with what things cost over there. Not be a country mile. In any event, we were trapped, they had us, we were starving and thats just the way it goes sometimes... when we were done squaring up, we left a 40.00-50.00 tip in cash on the table and were accosted that this establishment commands a 20% gratuity. That was the last straw... a worker in Cancun makes 20-30 dollars A DAY... a 100.00 tip for a serverely overpriced tourist trap was ridiculous. We left and went back to our rickety vessel and non english speaking crew and thankfully had a non choppy, smooth ride back to the marina. When I reached out to the tour company via whatsapp about the experience, I was ignored of course..... You could do worse... but you could for sure do better. I mean... you have to tell people if you are going to trap them somewhere and pull the sophie's choice routine... Kind of a bummer of an experience overall.

Mehhhh - Boat is great with captain and crew amazing!! Be aware the add ons.. pictures, food, transport! I spent 1500 USD for boat and transport.. had to pay extra to get back