Exceptional choice - great day to break up the routine for a 7 day all inclusive - Fantastic experience. Crew was incredible. So hospitable and ensured everyone was having a great time all time. Full day experience. Snorkeling stop was a bit short but both teenagers (15 and 18) have validated that this was a great day. Including a happy birthday sombrero tequila celebration on the sunset cruise back to cancun. Highly recommend especially based on the crew!!

Chimi and the guys are awesome!!! - had such a fun day on the boat to the islands, had a nice dip in the sea then we danced the whole way back to the hotel on the boat, met some amazing people, the guys on the boat are such gentleman and make you feel so safe especially being 2 lone females!

Great family experience - We booked this tour through Nexus tours within our holiday resort. Our sailing was booked for 12 in the afternoon, We were picked up around 10am and arrived at the marina around 45/50 mins later. There was a long wait for other passengers to come and for us to set sail in the hot weather. There was no update that we were waiting on further passengers, When it got to 11:45am I had to ask a member of staff what was going on and then we were advised we were waiting for further passengers. Better communication to the guests would have been good here. The arrival into the Marina was quite intimidating, It was only myself my husband and my 13yo son who had arrived first, straight away there are a lot of staff around you, it felt a bit much. Once you pay your water tax and get your boarding pass for the boat, The guys are on you straight away to check your sun cream and ensure it's safe for marine life... I think this is a con to get you to buy sun cream from them at whatever price they want to charge you... No prices on the sun cream. We did check our sun cream as requested and it didn't have the chemicals in the cream that weren't allowed so we managed to swerve this robbing, We did purchase a waterproof phone case as I forgot to bring ours, this again had no price and cost roughly £22 in English money. Then they move on to sell you hats if you don't have them and motion sickness bands. this was all within stepping foot into the marina. Its very intense. There was then an hours wait in the waiting area for the next guests to arrive, We luckily had water with us however there is a shop set up that has chargeable drinks and snacks if required. Once on the catamaran the staff were very attentive and welcoming, We were welcomed on with a welcome drink which was nice and advised to sit at the front of the boat for the best view, We were lucky the sailing we picked only had 3 other families and ours, there was plenty of space to move around the boat and enjoy the views. Drinks were topped up often and a selection of drinks and cocktails which was great. The snorkelling could be explained better, I did feel it was here is your life jacket and snorkel and jump in! We as a family have never snorkelled before and would have appreciated a brief demonstration how to use the snorkel properly, My son was a bit panicked at the beginning as it was literally "jump in" but once we worked out how to use the snorkel while in the sea it was fine. We did see some fish and the underground water museum which was fantastic, I would have liked the snorkelling to last a bit longer as we felt we had just got used to the equipment and it was time to come back on the boat. The sea is beautiful and so clear, my son saw a sea turtle while on the boat he was delighted! We then got to the beach club which on arrival walking down is beautiful. Once we arrived at the beach club we were shown to a table and a drinks order taken straight away, We were also shown around the buffet and each dish explained to us which was great service! The food was average buffet style but decent enough, The drinks were good and strong. The bathrooms weren't the best. We were asked on the boat by the staff prior to arriving at the beach club if we wanted to hire the golf carts through them which was a cost of $55 dollars this included a member of staff taking you round the island and showing you tourist points of the island, we opted for this as we wanted the guided tour and to know where to go and to get good stop points for photographs, we had been advised independently that you can get a buggy off the boat by yourself which is around $35 but would not include the guided tour. We paid the $ on the boat by card and it wasn't until we were back at our resort we realised we were actually charged $65, $10 extra which is not great service overcharging tourists... Please ensure you check the amount on the card reader if you choose to book the golf buggy from the staff on the boat, We were very disappointed by this. You are then back on the catamaran and taken north of the island where you have two hours free time to explore, The beach is lined with beach bars which to sit at you need to buy drinks which we felt were expensive... The shops are all selling expensive junk, no prices and ludicrous even when you start to haggle, I didn't have the energy for the rudeness of the prices they were trying to charge... My son wanted a fake football top and it started off at £120 English money down to £55 safe to say we didn't buy as you can get the real strips for this price. Tequila prices were also ludicrous, no prices and verbally went from £80 upwards which again stopped us buying.. its cheaper in duty free. I personally would have enjoyed more time snorkelling and at the beach club rather than at the north of the island where I felt it was like walking into a pack of wolves trying to get what they could from the tourists... Also watch out for the men on the street who see your All Inclusive wrist band and say they are the waiter from your hotel and its their day off and working at the family business again trying to get you into their shop to rip you off which really got my back up. There is a 7 Eleven shop there which has Mexico shot glasses and some tourist bits in it you could purchase which is price marked and reasonable. We did enjoy the experience even with the couple of downsides it wouldn't put us off doing this again, it was a good experience but just be vigilant of the prices you are being told and what you are being charged.

They didn't send me my pictures. - They didn't send me the other pictures they took of me and they left me :(so I paid for the package because I wanted those pictures on the island swing :(

Looking for a romantic day trip? Look elsewhere - We purchased our tickets to the platinum trip through our hotel for a discount and some external costs included. The brochure listed the following: Priority check in; Coffee break in boarding lounge and welcome a board mimosa; sailing in a luxury catamaran; snorkelling; Premium open bar; Exclusive restaurant AMAZONA beach club; Cocktail bar; Premium grill lunch buffet; Balinese sunbeds; Live DJ; Kajaking and paddle board; Isla Mujeres downtown visit. Being picked up at the hotel was great! At the dock, there was quite a wait before check in and boarding and no time for coffee nor was any mimosa seen? The group was large, maybe fifty? The catamaran, Amazonas II, was big enough however it was more akin to a party cruise (ferry?) than a sail through the gulf (in fact no sailing at all). If you want to dance and drink poorly mixed alcohol, you are going to have a lot of fun. Snorkelling was fine but the groups are really large and get ready to be herded. The first stop was at the beach club in the middle of the island. If you rather not spend another 65(maybe 55?)usd on a golf cart, you lie in the sun at the beach, which is really small. So is the available piece of ocean sectioned off for swimming, kayaking or paddle boarding. As part of the package was to be a barbecue buffet, in our experience, however it lacked any traces of barbecue, but if you like steamed hotdogs you are in luck. The bar and drinks at the beach club were quite good, but a grill lunch buffet without anything grilled is as depressing as it sounds. Final part of the trip went to downtown. We had between one and one and a half hour to explore, which felt enough for some minor shopping. My main problem with the trip is that it felt entirely geared towards drunk tourists looking to become more wasted. Mandala is a better beach, our hotel has better food, and our hotel bar has better drinks, and I bet that is true for your hotel too. The souvenirs you can get elsewhere, and we didn’t even raise sail, so save your money it is not worth it - unless you desire to get wasted on a ferry to really really loud music, then enjoy.

Catamaran Trip - False Advertising - We took the catamaran tour to Isla Mujeres on February 7, 2026. The tour was offered by the tour agency at the Krystal Graqnd in Cancun. The brochure advertised as sailing to and from the island, snorkelling on the way there off the boat, visit south and north beach, buffet lunch and open bars. When we got to the dock we were assigned to a boat and advised to use only organic sunscreen with no chemicals to avoid pollution when snorkeling. We purchased this for 650 mx. An hour later later when we were on the boat and had left the harbour we were told that we could NOT snorkel or swim off the boat because we both were over 59 years old. So why did we get pushed to buy that sunscreen that doesn't damage the water environment when we could not go in the water. Also there was no sailing on Amazon II. We motored both ways despite 14 other cats putting up their sails. Total costs to us was around 120 US$ x 2 plus the sunscreen at 650 MX. The sunscreen had to be disposed of as the bottle was over 100 ml and could not be taken on the airplane home. At the end of the trip I wrote out a comment about our concerns and passed it to the tour operator on the boat but have not heard anything back. We also advised our hotel travel agency at the Krystal Grand and they apparently have contacted Albatros but again there has been no response. There is nothing on the brochure that indicates an age limitation. We feel cheated through this false advertising . We advised Albatros of all this and the reswponse was that the tour company should have advised us of the age restriction as its on the albatros disclaimer ( fine print) and the boat we were on does no normally have sails ( even tho we saw them, maybe they are just for show).

Disorganized, Dishonest, and a Total Waste of Time - ​I would never use this company again. Our day was ruined by incompetence and dishonesty. ​The Boat: Check-in was too long, and the boat was overbooked with limited seating. Snorkeling was a joke—too short, overcrowded, and very little to see. ​The Island: A staff member named Frankie promised us a golf cart for the same price as the tour so we could explore solo. He made us wait for over an hour, only to tell us none were available. This was a lie; we could see plenty of carts. By then, it was too late to rent one ourselves. We felt like hostages on the beach. ​The Return: Despite it being in our package, they didn't have us on the return van list. After a supervisor finally let us board with our friends, they forced us to get off the van while already seated just to move us to another one. ​Completely unprofessional and frustrating. Save your money and take the ferry instead.

Albatross staff steals tourists. My cell phone was stolen by one of them. The worst experience, ruined my trip - Albatross staff steals tourists. My cell phone was stolen by one of them. The worst experience, they ruined my trip and the minute I realized it they didn't care

not recommended - do not recommend this company they are not honest they stole our luggage we had to contact the police and the guide was a drug addict. they threatened us that if we complained to the police they would report us for drunk driving

STAY AWAY FROM ALBATROSS COMPANY AT CANCUN CITY IF YOU VALUE YOUR TIME AND MONEY. - Review of Isla Mujeres Tour with Albatross Company. We joined the Isla Mujeres tour with Albatross Company on September 1, 2025, and unfortunately, we cannot recommend this tour to others. What was promised and what we experienced were very different, leaving us disappointed and feeling that our time and money were wasted. 1. Check-in and Boarding Upon arrival at the Albatross pier in Cancún, we spent nearly 30 minutes in line under the hot sun just to check in. There were no proper facilities for changing or bathrooms — only dirty, unacceptable conditions. Boarding the catamaran Amazona 2 took additional time, and many passengers were left waiting under direct sunlight with no shade. 2. Snorkeling Experience Snorkeling was supposed to be a highlight, but it was poorly organized and unsafe. While equipment was provided, fins were withheld from guests but worn by staff. Customers were rushed through the swim toward the underwater museum, pressured by crew shouting commands. Many were unprepared, some had to be rescued, and most didn’t even have time to enjoy the sculptures. 3. Shopping Stop Instead of extra beach time, we were forced into a long shopping stop. This felt like wasted hours that could have been better spent enjoying the sea. 4. Beach Club and Lunch The Beach Club experience was extremely disappointing. The food was of poor quality, seating was inadequate, and many guests were left eating on the ground or waiting for tables. There were no beach chairs available, no proper shade, and the water was dirty — nothing like the clean, relaxing beach that was advertised. We even had to pay extra at a neighboring beach just to get basic seating and shade. 5. Return Trip and Tipping Pressure On the way back, the crew pressured guests into tipping, walking around with a box and standing over passengers until they paid. This was highly unprofessional and unacceptable. Conclusion This tour was not what was promised by MTS or Albatross Company. From poor organization and unsafe practices to false advertising about the beach and facilities, it was one of the most disappointing travel experiences we’ve ever had. We strongly recommend avoiding this tour if you value your time, comfort, and money.