Nice day sailing to Isla Mujeres - Amazing trip with my girls We really enjoyed the Catamaran experience from Cancun with my fiancee and her best friend The service was fantastic and the food was great, the drinks were ok and the beach club was the perfect place with the best atmosphere

Great experience, VIP upgrade worth it - We had a great experience with this tour. We had booked the 1 PM boat for Friday August 8th and I contacted the company by whatsapp at the number they provided in the confirmation email the day before to confirm pick up time and location. They had a driver pick us up at 11:45am and also drive us back to our hotel upon completion of the boat trip (around 7pm). When we got to the marina around noon, a tour guide approached us and advised us that this tour is the "plus" tour, and for $30 USD more each person, we can have the VIP experience with a nicer boat, no kids, better party boat experience, better and more food options at the buffet and more time chilling on the beach as they don't take us into town like the "plus" experience. So we decided to do the VIP upgrade and it was very worth it and glad we did it. It was exactly as he described and the open bar and buffet were so good with a big variety of stuff. Also the boat was definitely like a party boat experience with music, drinks and dancing. One thing I can recommend is to pay any upgrade or the mandatory $45 USD dock fee in US dollars and not pesos because if you pay in pesos, they end up charging you more money. The VIP upgrade and dock fee for 2 people was a $155 USD, but if we were to pay in pesos, they wanted to charge us $3,100 pesos, which worked out to be $165 USD at the time.

Truly worth it - This was an amazing experience. The catamaran was fun, the beach at isla mujeres was great, but the best part was the golf cart tour. My catamaran hostess Daphne was awesome

Very cool experience!! - Went to the catamaran tour to isla Mujeres yesterday and we really enjoyed the whole experience, our favorite part was the beach club. Very nice place, we recommend to upgrade your tour for the adults only boat, is very nice !! Special thanks to Samuel our host! Food is good and drinks are ok

The wonderful CATAMARAN staff. Good drinks. Lunch in the LOUSY buffet area. Bad food - Bad food. Catamaran staff at most. Years ago I did and it's amazing that they don't improve Food Service. Friendly staff but the owner should invest a little more in the food on the Island. Few grim on the beach for all catamarans

Great staff, need more snorkel time - Good things: Staff, sailors and everyone else involved in the process was very helpful and accommodating. They kept the large group organized and safe to make the day flow smoothly once we arrived in Cancun. The boat was very nice and not overly crowded, the water and destination were beautiful. The food at the beach club was good, it was very much like what you get at the buffets at the all-inclusive resorts. Not so good things: We had to come from playa del carmen. We got a taxi to the pick-up point but were given no instruction on who would be picking us up from there so we stood around on a street corner hoping we could figure it out. We saw other people being picked up, the drivers would get out of their shuttles and ask for names of the guests so we figured that would be what would happen for us too, which was fine, but getting a heads up about this process would have been nice. Also, if snorkeling is the main point you are going to take this trip, I would not recommend it. We only got to snorkel for about 15 minutes. Everyone snorkeled in a line along a rope and then the boat moved and picked us up at the end of the rope and we were done. That was disappointing. I thought there would be more time and it would be a larger part of the trip. There is definitely time to do more snorkeling if they took time away from the beach club. The time at the beach club was 3 hours, which was a bit long even though it did include the buffet lunch. More time could be taken from this 3 hour block to allow for snorkeling and more time at the second beach destination (North Beach) which was much, much nicer than the beach club area and less crowded. We did walk about 10 minutes from the pier to a larger and more open part of the beach. Overall, it was a nice trip, just depending on what you'd rather do more of should help you decide whether to choose this trip or not.

Think twice! - At first arrival, they say you can’t use your sunscreen because it’s harmful to the sea life. Then they make you buy their “natural sunscreen” that’s over priced. Snorkeling was about ten minutes. On the boat they are pushing drinks but what you don’t know is they are reusing the ice and cups that people are drinking out of. Disgusting! The food was horrible and cold. I wish I could get my money back!

There is a 45 dock fee... - There is a 45 dock fee per person that is not included in the cost of the trip. It was hidden in the fine print. Also we paid an additional fee for pickup and drop off from our resort. They picked is up and brought us to the marina but there was no one there when we returned so we had to find different transportation. I emailed the provider and was never returned a message about the transportation and did not receive my money back.

Do not go! - To start the day you are crammed like cattle into a waiting area to check in before you board the catamaran. From the minute you step on music is blasting from the speakers constantly. No one speaks English who goes out on the tour of the boat. We were told by them to be back on the boat by 1.50pm on which it was actually 1.15pm. It’s a good job we skipped lunch and waited by the boat otherwise they would have left us! Lunch is inedible, filthy, full of flies and served on rusty trays. Do not risk it! The only good thing about this trip was the 2 hours we got to spend off the catamaran and by ourselves on Isla mujeres as this is a beautiful island. We wish we got the ferry across so we could spend more time. Once again on the way back to Cancun music was blasting the whole trip and drinks were being poured into people’s mouths- not very sanitary! Cups and snorkels were washed in the same bucket of water. You are not allowed to snorkel with any suncream on so be aware of this!!! We tried putting our REEF SAFE suncream on that we specially bought and they were saying no no no and pushing it back into our bags. I tried showing and explaining it was reef safe but due to lack of English they could not understand meaning I was unable to snorkel in the midday 40° heat. A big waste of money! Book one of the private small catamarans not this one with 80-100 people crammed in!

A tourist prank. To flee!! - Go your way. If you are looking for a moment DE relaxation, a real moment DE discovery or even just an outing a bit human... run away. It is not an excursion, it is a tourist production line DE, calibrated to the millimeter to scroll the tickets like on a conveyor belt. Upon arrival, the tone is set: a low-cost airport-style hangar, where you are sorted like cattle ready to board for boredom. We barely brief you, we push you towards an overcrowded catamaran, one DE more among the fleet DE clones that parade in the chain. I’m waiting for you for 45 minutes just to scan your QR Code. My reservation made the day before got me 1h45 waiting because they could not find my reservation!!! Outrageous... The Mood? That of an open bar a little sad and stuck with an outdated sound. The photographer was not there to capture memories: he was a commercial sniper. When he spotted a ‘bankable’ group, he did not hesitate to sideline us like ugly street lamps in the setting. Not a ‘sorry’, just an arm that grabs your shoulder to get you out of the frame, as if you were a bug in his ad. And there are many of you. Too many. People are crammed together, the slightest desire DE sit or breathe becomes an adventure. If you dreamed of an intimate experience with the sea, you will especially live a good time... with the armpit of a stranger. As for snorkeling... How to say... Imagine 90 people (+ the other companies DE cata), in the water standing on a rope pulled between 2 catamarans. You probably don't think the fish will come. Why would the fish go where it has DE dozens DE catamarans and hundreds of tourists with vests on top of each other. Ridiculous... Then, the mistletoe DE will press you all along to see 3 miserable statues put here by tourist agencies 2 years ago. Very natural these statues crossing their fingers... WOW! DE mass tourism to its climax. The island EN itself, we stay 2h30 EN knowing that you will have to reserve time for lunch. Overtourism and disappointment will be there. Despite its beaches DE fine sand and its turquoise water on only 5 meters DE beach, (because the algae are just set aside for your little pleasure, because EN reality they are just moved for you), the Isla Mujeres has some nice shops and glaciers to enjoy DE these palm trees. EN summary: if you want to go to Isla Mujeres, take the ferry on your own. If you want to take a snorkeling tour, take a tour exclusively for this. To want to do everything finally you do nothing. Very disappointing. Anyway. A huge masquerade. A tourist factory disguised EN nature outing. A very well-honed bad joke. Everything is optimized to maximize profits, absolutely nothing is thought to offer you a real experience. I'm not demanding. Just disappointed. Deeply. And the sea deserves better.