Dec 15, 2025
A great seven wonder trip - I really had a great experience with this tour. I also love the fact that they fed us and it was honestly worth the money. This was very memorable because it was our first sibling trip and it really brought us closer.
Review provided by Tripadvisor
Nov 17, 2025
Great day trip to a Modern Wonder - Great day trip! Relaxt and fun guides. Good driver. Do take you to shops, but spending there is on your own. Little tip, pay for the vest and locker at the Cenote. It is cheaper.
Review provided by Tripadvisor
Dec 1, 2025
Chichen Itza told well. Selling not so much. - ULI, Norma were awesome guides. They teach Mayan history from their hearts. Juan was the bus driver who maneuvered us through some tight spaces. Favorite was Chichen Itza and it's history. The buffet was OK. My least favorite was the overwhelming sales.
Review provided by Tripadvisor
Nov 13, 2025
Mixed experience — beautiful sights, but very uncomfortable and pushy moments - Communication from the time of booking was clear and consistent, which gave me a good first impression. Unfortunately, the day of the tour didn’t quite live up to expectations.
The bus ride was rough — the air conditioning was extremely weak, making it very hot and humid inside, and the seats had almost no legroom. I wouldn’t recommend this bus for anyone over about 5’7”, as you’ll have to cram your legs behind the front seat the entire time. Spending over four hours in those conditions throughout the day was very uncomfortable.
Our first stop was at a shop I don’t remember being mentioned in the tour description. The bathrooms there were clean and nice, but the experience overall was unpleasant — the salespeople were extremely pushy, following us around and not even allowing me and my partner to talk privately. It felt like a sales trap, not a planned part of a cultural experience.
Chichén Itzá itself was absolutely beautiful and awe-inspiring. However, it’s filled with dozens of vendors who constantly call out and pressure you to buy souvenirs. Most of them sell identical items, and it’s hard to believe they’re all handmade as claimed — it feels more like mass-produced merchandise from elsewhere.
The next stop was a highlight: the cenote was refreshing, and the buffet food was genuinely good — definitely the best part of the day.
The final stop was at a small old town that, according to the tour description, sounded like an amazing experience to look forward to. Unfortunately, we were only given about 30 minutes there, which made no sense — it was far too rushed to enjoy or appreciate anything.
The tour guide was friendly and knowledgeable, but he talked nonstop, and the bus’ PA system made it hard to understand him because of the distorted sound.
Review provided by Viator
Dec 6, 2025
Tour full of tourists traps - Is one of a must to do. However the tour is average and with a lot of tourist traps made to take more money out of your pockets.
Firstly, your first stop is a souvenir shop where you spent a total of over 1hr (half hr with the tour and half hr of free time to shop), the shop is HUGELY overpriced and the guide is planting the seed of “this is is art, this is a must have, this is a best and unique souvenir” to push people to buy the exact same stuff you’ll find all over in every shops in Cancun and Playa at a fraction of the cost.
Second stop, the pyramid. Tour operator asked to pay a ticket price of 800 Mexican pesos for each adult, however the ticket they handed is clearly showing a cost of 571 Mexican pesos.., so seems they want to round up numbers on their favour.
Third stop, the Cenote. Cute but I’ve been in a much bigger and better, this seems to jump in a small dirty pond, no surveillance down in the water, seems they do care more about whatever is happening upstairs with sale of drinks and souvenirs than down in the water were the real risk is. Also the tour operator was offering a “special all-inclusive add-on” at USD17 for each adult which would have covered a cost of the life jacket, the locket and 1 drink (no specific of which drink), during the tour found out that the drink was a fixed non-alcohol beverage of their choice, the locker cost 65 pesos and life jacket 65 pesos, a coca-cola costs 70 so I would have saved +100 pesos anyway on not purchasing this useless scam add-on. Also the buffet food is low quality food, few of tray were empty already and when asked to staff to refill those they seems annoyed by my request (sorry not sorry mate, bring what I paid for).
Fourth stop, to a tequila testing place, probably a friend of them, on a stop of 30 minutes to a colonial city, 20 minutes were wasted for this tasting which consisted in 3 different flavours, all served in the same small cup, in this way they nicely and kindly mixed all flavours you tried.
In summary the tour worth only for the pyramid, the guides Norma and Uli are overtaking to my opinion and make a lot of unsolicited requests with the excuse “a lot of people already asked what we can buy as a souvenir”, which nobody did.
The tour could have been at least 3hrs shorter excluding the tourist trap forced stops we had to made, I would have definitely enjoyed a later pick-up rather than meet at 6:30am or returning hotel earlier, also there’s no clarity for prices as we have been asked to pay for mandatory services which were all priced at a low cost.
Review provided by Tripadvisor
Nov 26, 2025
Poor expérience because of financial Tony's interest - Be careful — this tour feels much more like a sales pitch than a cultural visit.
The moment you step onto the bus, they insist that the only thing you really need during the excursion is your credit card — not your ID. Then they immediately start offering to “reveal your Mayan birth date meaning” for just over $30, repeating over and over that “it’s not expensive.”
Because it’s hot at Chichén Itzá (or “Chichen Pizza,” as they joked), they also encourage everyone to buy umbrellas for $5.
The first stop on the tour isn’t a historical site, but a shop, where Mr. Tony gives a long commercial demonstration about how certain stones shine and supposedly boost “your inner strength.” Right next to this shop there is a cultural area explaining how Mayan sculptures and temples are made — but our group never got to see any of it. Instead, Tony spent 30 minutes keeping everyone inside the store, where the prices were absolutely outrageous:
Small stone turtles: $85 (“American price”)
Large masks: $1500+ (“American price”)
Meanwhile, other groups around us were actually receiving the cultural explanations and demonstrations — but not ours whith Tony guide...
When we finally arrived at the pyramid, we got a few rushed historical notes and some trivial anecdotes, followed by almost one full hour of free time dedicated mainly to shopping, where everything is negotiable.
At the cenote, we were told we could not enter unless we paid 65 pesos, so we ended up only observing it from above. Safety vests were said to be “mandatory,” even though the water was barely 50 cm deep and many of us are strong swimmers. They also tried to sell hats for $15, which shocked more than a few people — in Europe, these same hats cost €1 or €2.
To finish the tour, we arrived in Valladolid, a charming Mexican town. But instead of showing us around, Tony took us straight to another store disguised as a museum, where two people told us:
“If you’re here to visit, it’s not the place. If you’re here to buy, this way.”
We simply wanted to explore the town! We ended up leaving on our own, and fortunately the main square and small local shops had honest prices and were worth seeing. We essentially had to become our own guides.
And for the final touch, Tony ended the trip by pulling out a card reader in the bus, proudly announcing he accepted PayPal, CashApp, and cash (for the tip ! 🤣) That made us laugh — at least we got confirmation that his financial interests clearly came before any cultural or historical guidance.
We later checked everything online on Wikipedia to learn what we were supposedly meant to discover during the tour.
We had 30 minutes late and 15 minutes late because we waited for a family who did not respect the visiting group . So we were looking for them in the city with the bus...
However, the bus driver was very kind and excellent service.
Thank you for the “welcome.”
Review provided by Viator
Nov 21, 2025
14 hours (700 pick up... - 14 hours (700 pick up 2100 drop off) and only 2 are Chichen Itza. The hotel pick up/drop off is not at your hotel lobby it's on the main road, so did not get back until 2100. Spent more time being sold things than actually learning, so a little disappointed. Staff on the bus was nice and the reason for the 2nd star.
Review provided by Viator
Nov 17, 2025
Mass tourism and 4h detour from Tulum - This tour was the worst tour i had in 3 weeks traveling in mexico.
First of all, after pickup in Tulum at 0615 we drove in a small bus all the way to Cancon to board a bus with 60 people to drive to Chichén Itzá. Nothing of that (group size or that we drive via cancon) was in the tour description. The bus didn't have seatbelts. Besides the 2h detour to Cancon the guide made a 1.5h sales pitch for some souvenirs during the drive. the first stop was a "rest room" stop, which was actually a tourist trap and we stayed there more then a hour to buy all the stuff the guide was pitching to us!!.. Finally we arrived in Chichén Itzá at around 11 o'clock. Chichén Itzá is really great to see, but the guid should freshen up his knowledge and one guide for 60 people in Chichén Itzá is just not enough. lunch was ok and the cenote was quite nice. the last stop Valladolid was only 30min which was definitely not enough. And then a 4h ride back to Tulum via Cancun.
Conclusion:
- 8h driving instead of 4h (Tulum to Chichén Itzá would be a 2h drive.).
- Mass tourism like i never experienced it
- Knowledge of guide was not good. He talked a lot, but with little content and some of it was definitely not correct.
Review provided by Viator
Nov 12, 2025
Not recommended - The good: The food served at lunch was great.
The Bad: The tour guide spoke such terrible English I understood about 20% of what he was saying.
The Ugly: The bus ride was long and stinky: Save your money and go on your own.
Review provided by Tripadvisor
Nov 12, 2025
not enough time to explore Chichen Itza, hard to listen guide, broken bus… - Everything started with the pickup. We were picked up 15 minutes late, even though they had advised us to be ready 10 minutes early. Then, for another hour, we drove around picking up other passengers from different hotels.
Our guide was really bad — we had Luis, number 22. His microphone was unclear and too loud, and he constantly used filler phrases like “Mis amigos,” “Am I right?” and “Do you see me?” It was honestly hard to listen to him.
They also brought us to a gift shop for 45 minutes, clearly just to sell overpriced souvenirs.
Chichen Itza itself was amazing, but that had nothing to do with this tour. We were given only 2 hours there — about 30 minutes of preparation, 30 minutes with the guide, and just 1 hour to explore on our own, which is far too little. The site is huge, and you really need more time to see everything since there are so many interesting areas around.
The cenote visit was the only good part of the tour — it was well organized, we had enough time to swim, the place was beautiful, and lunch was included and actually decent.
At the end of the day, about 35 minutes outside Cancun, our bus broke down on the highway. I don’t know how long others waited, but we ordered an Uber back to our hotel right away. The guide said another bus would arrive in 5 minutes, but after waiting 20 minutes, no replacement bus had shown up.
Overall, it was a disappointing experience. I’d recommend choosing a different tour company with better guides and more time at Chichen Itza.
Review provided by Tripadvisor