Loved our Tour Guide... - Loved our Tour Guide Henry ! It is a long day so be ready ! If you have the opportunity choose to eat lunch at The Volcano House it has amazing views with fabulous pizza and salads !

Educational and fun - A good guided tour of the Big Island with great historical, social, cultural, and scientific narratives to tie it all together.

Don’t miss this tour! - Mel is a fantastic tour guide!!! He made our trip educational and entertaining. I would recommend this tour to anyone wanting to know more about the Big Island and the Hawaiian culture.

Awesome Day Trip to the Big Island - Our tour guide Mel was fantastic! We had the best experience and learned so much history as we ventured to different stops. I would highly recommend this tour to anyone who wants to see the most of the Big Island in one day. The volcano was cool to see since it’s was active and erupting during our visit.

Mel is the best!! - Mel was the best!! He explained a lot of history of the islands and the people of Hawai’i. He was friendly and helpful! We didn’t see much of the volcanic action per se, but we did see the park, and a wonderful bakery!!

Great experience - Great to see the volcano and the wonderful coffee farm. The tour guide was great to introduce Big Island and control time.

Memories for a lifetime! - The whole trip was amazing! Great new friends and Mel was a terrific guide! His knowledge and love for the Island is evident. My favorite was the park if I have to pick one -the crater and lava tube were like nothing I have ever seen before.

A fantastic tour - This was an excellent tour, Mel our guide was brilliant. He kept everyone informed about what was next, how to get the best out of the experience and stories about the island and the stops all day. Lunch was fantastic and all the stops were well timed and not rushed at all

Fake trip - Due to the fact that my trip didn’t take place and my booking seems like was moved without to inform me, I had all the flight costs and lost of time for this day trip to a nice “fake dream trip”. I had a very poor support for all this situation, so I will definitely NOT recommend this site due to lack of seriousness. It’s the way you get a bad feeling about your holiday, it was just horrible.

Highly disappointing & Not worth for Money - Review Summary: I would not recommend the Viator tour to anyone. The service is not worth the money they charge, and it was highly unprofessional, with several delays and issues. I would suggest going with a local tour operator instead. They often charge the same or even less, provide private tours, and can tailor the experience to your preferences. We simply asked one of our ubercab drivers and arranged a wonderful private tour the next day to visit the locations we missed. Review details: During the Viator tour, we experienced several problems: 1. The driver canceled several locations without consulting us, citing his lateness as the reason. Another reason was that some people from the tour had to catch their flight. However, this should not have resulted in the shortening of our trip. He didn't even bother to ask us (I don't want to speculate, but I had the feeling this might have been because we are not American; however, let's stick to the facts). We paid the full amount, so why didn't we receive the full tour? All these issues arose because the tour started significantly late. Here are the details: 2. The pickup was significantly delayed, with the driver arriving 30-40 minutes late. 3. At one point, the driver made an unscheduled stop at his house, causing a delay of approximately 10-15 minutes (Isn't this is unprofessional?). 4. The driver took a nap for approximately 40-minute, despite our group returning on time and waiting for him to open the van's door. We were not informed in the itinerary that we would have to wait for his nap, and this seemed highly unprofessional on Viator's part. 5. The driver was meant to provide a guided tour but he was consistently talking about his family matters, leaving us struggling to recall when he actually talked about the tour. 6. Lastly, the driver didn't have the promised refreshment like soda, which was mentioned in the Viator itinerary. Due to these delays and disruptions, we had to spend a good amount of money the next day to book another tour to visit the remaining places from the tour. This alternative tour was far superior, more professional, and it was a "Private tour" just for my family so it added more places from Hawaii on the go. (Even the Viator driver also told us that he gives private tours with a similar charge, so basically one can get this option from most of the cabdrivers in Hawaii). Unfortunately, the Viator app lacks chat services, unlike the customer oriented apps in 2023, and there is no complaint box in the Viator app, but they have a feedback option with a very limited character count, which was not sufficient to explain why this tour had issues.