Perfect support team - The resposne was blazing fast and on point! The support team found me a solution in matter if secconds and I am very happy with the service!

Enjoyable, interesting tour - We enjoyed our tour with Kaan very much. She was knowledgeable, friendly and helpful. The #Dolmahace Palace is a wonder site and we'll worth visiting.

Excellent - Good communication overall. The PDF shared here in the group chat was very useful. The E-pass includes all that is needed to see in Istanbul and to enjoy the city. Also, the tour guides were very friendly and informative. We also appreciated that the tours started on time at all locations. Would recommend Istanbul E-pass to friends! Thank you!

Efficient Way to See the Palace - A very good tour. The guide was easy to find and very professional. He gave a good introduction to the palace but this groups are too big for guides to accompany you. I recommend getting the free audio guide, which enhances the tour inside. He the. Met us for the second half of the tour since there are two separate parts and tickets.

Great informative tour - Really good guided tour and fascinating insight into the history of the palace. The tour guide did a great job and we learnt alot

Istanbul epass is worth it - The quality-price ratio of the card and the services that can be accessed is very good. The guides were always punctual and attentive, especially Ahmet Faruk

Safety pin - Very good guided tour by Garbi, in English, and the palace is impressive, not to be missed. Turkish culture and so-called Asian luxury are appreciated.

A good choice if you want to skip lines - We decided to buy this tour because we were afraid of the long lines. It turned out that the day we went it was not so bad. When we met the tour guide, the group turned out to be extremely large, over 30 people so he said he would not accompany us inside because they do not allow tours that large. Hence, the 4 stars. (We thought it was going to be more of a small group tour) However, our guide was extremely knowledgeable and gave us historical information about the palace and answered any questions. Some people got the guided earphones so you can get info on what you were seeing as you walked through the palace. I thought our guide did a good job explaining facts, his English good and we could understand despite the large group. I would say the only advantage to this tour is to skip the long lines if you anticipate that.

Not so much - Here’s the review - didn’t happen! Got an email morning of tour asking to reconfirm - which I did. Then hour later “sorry it’s been cancelled.” Some lame excuse they’re “cleaning or repairing.”. Huh?? Asked for refund - not automatic apparently - was told they couldn’t issue refund. I have to go through the broker that booked the tour - Viator. Allegedly, Viator is refunding me. Not a great experience.

Bad experience with epass with terrible service - The pass I'd not value for money. The service provided was terrible. I gave the feedback in their WhatsApp group and asked for refund I was told that they won't give it. In guided Tour, guides do not go inside unlike other tour companies