Overall a terrific and beautiful trip - well worth it! - Our guide, Michael was terrific. We had a lovely day. The weather did choose to cooperate but it would have been great either way - good weather just made it spectacular. The restaurant he chose for lunch was exceptional and since it was a gorgeous day we got to enjoy a leisurely and delicious lunch out on the patio. We had a really nice walk through town. We then went up the Gornegrut cog railway to the top to see the Matterhorn and Monte Rosa and spent about 1.5 hours wandering around and enjoying the views at the top of the mountain. We were so lucky we had made no other plans and that Michael was our guide because evidently not everyone gets this much time and it would have been a travesty to have less time from our personal perspective. The only disappointment is that we were crammed in 2nd class on the trains to and from Zermatt as they were so crowded and it would have been much better at the price we paid (plus tips, etc.) if Viator had sprung for 1st class seats which weren't that much more expensive but were definitely less crowded. Especially, since you are paying for your own lunch. Assuming based on our research on train fares that most of the fee you pay goes to the tour guide and Viator.

Best tour EVER. - If I could give more than 5 stars, I would definitely give Michael 10. He is a knowledgeable and interesting guide who goes above and beyond to make sure your experience is the best ever! All facts about Basel, Zermatt, The Matterhorn and the train system are at the ready. Michael is a consummate professional!

Great tour to a spectacular place Michael the tour guide was excellent and attentive. - Spectacular place and Michael was An excellent tour guide Very helpful to have a guide to help navigate the Swiss trains

Buckeyes - Amazing day and guides were wonderful. Only negative would be more time to shop in Zermatt. Only had 30 minutes.

Ícone place in Switzerland - Toblerone hehehe! It’s a car free village. Tiny and nice one to visit any time of the year. There is always something special to do either on winter or summer ! Just to walk around and enjoy the city and the view.

Fantastic journey - Nature's awe inspiring beauty. And a fantastic tour guide. Totally enjoyed our whole day from the train rode to the Matterhorn and then Zermatt village.

Swiss Alp - Very glad we did this trip but wish we had been given more time in Zermatt itself. Guide kind of insisted we all eat lunch at this one place that was very nice but not what I wanted to do with what little time we had. The Matterhorn did not disappoint. Guide (Michael) was very knowledgeable and a sweet heart to carry my shopping bags.

Incredible views - The itinerary provided was not followed making it confusing and stressful. The guide was obviously given a different itinerary than us said there was no way it could be completed in the allotted time. He did end up showing us most of what we were expecting but again not as indicated. Would recommend doing this through another site or on your own because it is worth seeing but not through this company.

Beautiful matahorn - Our trip was easy and beautiful. Our tour guide was very nice and knowledgeable. There was altercations with the tour guide and train conductor and it involved the police. It all worked out and we had a great time. But that is the reason for the three stars.

was not as advertised,... - was not as advertised, lucky the guide on his own extended the times. There is no way to get back to Basil in 2 hours as you stated