Additional

Mar 14, 2021

Amnesia presented a nice challenge for me and my 4 friends. The room had wonderful props and a very nice atmosphere in which to solve puzzles. We have done a few escape rooms before and decided to give this a room a try. As a group who usually doesn’t need hints or much help when getting through rooms we used all THREE of our hints in this room and I dare say we would have failed without them. But it’s all worth it when you open that final door as it felt really good to escape. Definitely a challenge for any party so attempt at your own risk!

N

Feb 28, 2021

I had to call twice before i got a hold of someone while waiting outside. Then, i started with 15 minutes off my clock because i was late. What a joke

Carolyn

Feb 7, 2021

We weren’t able to get much help when we needed a clue. We had been to another escape room and they were much more helpful. Our guide didn’t seem to know what to tell us. No one was at the door or ever spoke to us. This was a birthday party and it was very disappointing

Rebecca

Oct 24, 2020

We were a group of 8. We chose one of the harder games. We had to use every clue and all of our brainpower to escape! A great challenge!

Cierra

Oct 23, 2020

The escape room was fun but the lady was late to get there. We scheduled our escape room for 6 pm with 4 people all adults and we got there and tried calling the phone 8 times to notice it was nobody in there, she came about 10 minutes later and apologized for the inconvenience.

Justin

Oct 10, 2020

Rude employees. Game guide was ok but the lady that answered the phone when we arrived was very rude.

Chase

Aug 20, 2020

How dare you say thank you for attending our Great Escape Room when you know damn well that your location was closed! I booked for today, August 19th for Insomnia and got there and the place was desolate! I will be calling to speak to a manager and I want a FULL refund. I will not be recommending your business as it is very ghetto! This was a part of my first anniversary plans so thanks a lot! Sarcasm!

Abbey

Jan 8, 2020

We had a great time at our escape room and had great customer service/game masters on site. However, we came in because I had received an offer via email for 1 free player if booked by 12/31. I booked on 12/24 and played on 12/27, but when paying online they would not accept my valid discount code. Upon inquiring in person on 12/27 for the 1 player credit, the employee there told us we needed to speak with the manager Kareem because "many people had the same issue I did" and it needed to be resolved at the top. Kareem was not present so the employee specifically told us to email him. We have emailed Kareem 2 times with no response to the inquiry. To make this right, Ultimate Escape needs to honor the discount code they issued and advertised, but I cannot get a response from the manager. Extremely satisfied with the room, dissatisfied with the customer service.

Lorna

Nov 26, 2019

The experience was so much fun! The host was amazing. They were very professional and made sure our group had a great time.

Keisha

Nov 8, 2019

This was so much fun. It’s great for team building.