Very good tour guys, very knowledgeable - Very nice trip and safe with Oto and Moise. They made sure all the people were able to keep up Snorkels and life vest in great condition

disappointing tour guide, otherwise could have been a great experience - The experience was a great opportunity, however, the guide was not best suited for families. After repeated requests for my son to have better fitting snorkel gear, I was ignored. In the water, it was as if it was beneath her to support my son. My son can swim and has his head under water comfortably at home. In turn, I had to tend to my son and his improperly fitting gear the entire swim. This resulted in myself not having a great experience. Others had a wonderful experience and the guide was more interested in the ones having fun that the two of us. In the water I repeatedly requested assistance and it was inconvenient for her. At one point she quickly tried to adjust his gear without paying attention and hurt him in the process resulting in tears. This was a chance of a lifetime for my son and myself dampened by a poorly manages guide. I have snorkeled before and never experiences this lack of professionalism in a guide. And at the end she was offended by not receiving a tip. I also placed a complaint upon return and still no response by provider.