Your airport pickup is more than just transportation — it’s a smooth and comforting service experience.

Step 1:
Once the booking is confirmed, the operator will promptly reach out with a comprehensive step-by-step guide (including text and visuals) to ensure full understanding of the pickup process.

Step 2:
Prior to departure, all essential details will be sent: the driver’s name, contact number, license plate, and an actual photo of the vehicle. This service is among the few that provide real car photos in advance — ensuring the car seen is the car received.

Step 3:
Before arrival, the flight is monitored in real-time. The driver will be at the airport with a name sign according to the actual landing time, whether the flight is early or delayed — no need for concern.

Step 4:
Upon landing, a warm welcome message will be sent along with a photo of the driver holding a name sign in the arrival hall.
Meeting point: the EXIT of “Checked Baggage Claim Area”
Once the checked luggage is collected and the EXIT is reached, the driver will be easily recognizable — no need to wander through the terminal with luggage, unsure of where to go.

Step 5:
From deplaning to clearing customs and retrieving baggage, the team will be online to guide and assist in the preferred language. If currency exchange or a SIM card purchase is needed, inform in advance — the driver can assist at the airport before heading to the car.

Step 6:
The passenger will then be escorted to the parking area and driven to the hotel via the most efficient route.

And remember:
60 minutes of free waiting time is offered at the airport, starting from the actual landing time of the airplane (it typically takes customers 30-40 minutes to disembark, go through immigration, collect checked luggage, and exit to meet the driver. By providing 60 minutes of free waiting time, passengers can feel relaxed and unhurried.)

During travel in Hong Kong:
The service doesn’t end when the transfer is over.
Throughout the stay in Hong Kong — and even when traveling to other cities in China — assistance is available anytime for any questions or help.
The same reliable, professional transfer and private car services are offered across Mainland China, Hong Kong, and Macau.

The operator is your trusted travel partner — always by your side.

• Private transportation
• Government fees
• In-vehicle air conditioning
• Airport and departure taxes
• Surcharges on fuel
• Parking fees

• Gratuities

Your airport pickup offers more than just transportation — it provides a smooth, worry-free experience crafted for your comfort.

The process is guided step-by-step from booking to hotel drop-off:
✅ Pre-arrival instructions with clear visuals
✅ Driver and vehicle details (with actual photos) provided before your journey
✅ Real-time flight monitoring — we wait, whether you’re early or delayed
✅ Upon landing: a warm welcome message + live photo of your driver holding your name sign at the arrival hall
✅ 60 minutes of complimentary waiting time for a relaxed arrival
✅ Online support throughout your arrival process — in your preferred language
✅ The same professional service is available in Hong Kong, Macau, and throughout Mainland China

We are your reliable travel partner — always by your side.

For a full refund, cancel at least 24 hours before the scheduled departure time.