A Memorable Addis Ababa Tour with Keba Guesthouse - I recently had the pleasure of experiencing the Addis Ababa tour offered by Keba Guesthouse, and I must say it was a remarkable adventure.

“Great Experience” - I had pleasure of taking a tour with Keba guesthouse & City tour in Addis Ababa. Our tour guide was professional and friendly,and the tour was informative and memorable. I will highly recommend using Keba guesthouse and city tour to anyone looking for a great tour experience!

A transformation worth celebrating - I was pleasemntly surprised by the amazing transformation of Bole international airport. Two years a go I had the worst experience at this airport and decided not to set a foot again. I dreaded both my arrival and departure experinces from this airport, the long queue, the dreadful porters, slow moving security lines and overcrowded seating, everything about this airport was awful. However, I think after a lot of complaints from customers and sole searching from airport management the airport has turned the corner and it’s a transformation worth celebrating. The first thing I noticed when I arrived there in January was the modernised terminal that opened up the space and made it more brighter and intuitive. The security process, which used to feel like a nightmare, is now efficient, staff are very professional, engaged and helpful. The biggest improvement for me was significantly reducing the number of porters who used to be a nuisance in the arrival area and the causes for the losses as well as damages of bags. Kudos to the people who are leading this transformation, the airport staff is attentive and genuinely friendly, which was a rare occurrence two years ago. Don’t get me wrong, there is still a lot of room for improvement to reach the full potential of this airport. Although, there number is less than it used to be, the dreadful porters are still creating havoc in the departure area. However, the airport has listened to its customers and invested significantly in making travel smoother and more enjoyable. It took me 40 minutes to clear security, collect my bag, clear customs and leave the airport. It took me more than 2 hours and one less bag when I left the airport two years ago. This airport has gone from being a hassle to one of the most convenient airports in the region. Opening the customer complaint offices is a good improvement, but it needs to be staffed at all times or provide other means such as email, QR code or phone numbers for customers to contact staff when it is not manned. Overall a great improvement. Keep up the good work.

A breath of fresh air - Tour was excellent. Guide (Dech) was friendly and knowledgeable.Didn't rush. Review for him is five star. We had already been to the national museum and skipped that part. I took one star away for Tripadvisor . It should have mentioned that entry into Unity park is another US$20 per person. I think that this tour should put higher on the list of activities to do in Addis

Extremely Disappointed with Ethiopian Airlines’ Service - I had a horrible experience with Ethiopian Airlines due to their complete negligence in handling my missing baggage. It has been [X] days, and my luggage is still missing, with no real updates or solutions from their customer service team. I have repeatedly contacted Ethiopian Airlines, but all I receive are false promises, generic responses, and zero accountability. The airline has shown no urgency or concern for how this issue has impacted me. I have had to spend extra money on essential items, yet they refuse to offer reasonable compensation. Their customer service is terrible, unhelpful, and unresponsive. It feels like once they take your money, they no longer care about their passengers. This is by far the worst airline experience I have ever had, and I strongly warn other travelers to avoid Ethiopian Airlines unless they want to risk losing their baggage and getting no support. I demand immediate action to resolve this issue. If nothing is done, I will escalate my complaint to aviation authorities and share my experience on every platform possible. Travelers, beware!