Upon arrival at Wuhan Tianhe International Airport, the driver will first verify your flight’s arrival time from the Arrival Flight Information Board. He will then proceed to the correct terminal building and wait at the exit where you will emerge. Holding a sign with your name, he will wait for approximately 30 to 40 minutes until you arrive. Follow him to your hotel.

Frequently Asked Questions:

Q: Will you take me to my hotel?

A: The pickup price covers hotels located in the downtown area of Xian only. Downtown Xian includes the districts of Beilin, Yanta, Lianhu, Xincheng, Weiyang, and Baqiao. Hotels in other districts, referred to as Outskirts Xian, will incur an additional charge. Please verify if your hotel is in downtown Xian before booking.

If your hotel is in Outskirts Xian, the local travel agent will inform you within 24 hours about the extra cost, which you will need to pay in cash to your driver (Plan A). Your consent to this additional charge is necessary. If you do not agree to the extra cost, the booking will be canceled, and you will receive a refund (Plan B).

Q: What if my flight is delayed?

A: Delayed flights will incur an additional charge. Please use the urgent contact number on your voucher to reach the local travel agent as soon as possible.

Q: What if my flight is canceled?

A: Use the urgent contact number on your voucher to contact the local travel agent promptly. If your driver is already at the airport, there will be no refund for a no-show due to flight cancellation.

Q: Will the driver call me from the airport?

A: No, the driver does not speak English. The local travel agent will assist you.

Q: What should I do if I cannot find my driver?

A: Call the local travel agent. The staff will ask you to hand the phone to a nearby Chinese person to help clarify your exact location. Please wait there, and your driver will come to you. Do not move or attempt to go to your hotel on your own.

• One way airport to hotel transfer by private air-conditioned vehicle
• Meet by friendly professional driver at airport
• Backup support by English speaking company staff during reservation and transfers

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities

Xian Xianyang International Airport (XIY) is situated 36km north of Xian. To bypass the inconvenience of lengthy taxi queues at the airport, consider pre-booking the Xianyang Airport pickup service. A driver will greet you at the exit with a sign displaying your name and will comfortably transport you to your hotel. Kindly provide your flight information along with your hotel name and address to receive a confirmation voucher promptly.

• Please provide customer’s cellphone, flight details and hotel name to receive a confirmation voucher in time. The local travel agent does not accept a booking missing customer’s cellphone number. This cellphone number will be used for urgent help only. Please be sure this cellphone can be used in China.
• Please offer airline details upon reservation.
• No refund for all confirmed booking, including no show caused by delayed or cancelled flights.
• The service hour of this airport pickup and transfer is 24 hours.
• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).
• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.

For a full refund, cancel at least 24 hours before the scheduled departure time.