When the driver arrives at Xiamen Gaoqi International Airport (XMN), they will first verify your flight’s arrival time from the Arrival Flight Information Board. They will then proceed to the correct terminal building and wait at the exit where you will emerge. The driver will hold a sign with your name and wait for your arrival before taking you to your hotel.

Frequently Asked Questions:

Q: How long will the driver wait for me?

A: If your flight arrives on time, the driver will wait until you appear.

Q: Will the driver leave the airport if I do not show up?

A: The driver will ask airport staff to check if anyone from the same flight remains in the luggage claim area. They will then contact the local travel agent and will only leave the airport after receiving approval from the travel agent.

Q: When should I call after arrival?

A: If you notice that all other passengers from your flight have left the luggage claim area but your luggage has not arrived, please call the local travel agent immediately and request the driver to wait for you.

Q: What should I do if I cannot find my driver?

A: Call the local travel agent. The staff will first determine your exact location. They may ask you to hand the phone to a nearby Chinese person to quickly identify your location. The driver will then come to you. No refund is available if you take a taxi.

Q: What happens if my flight is delayed?

A: An additional charge will need to be paid in cash to the driver. Please call the local travel agent as soon as you know the flight is delayed, and again after boarding the plane. The driver is waiting for instructions on whether to wait for you. It will be too late if you call after a late arrival.

Q: What happens if my flight is cancelled?

A: Please call the local travel agent. It is courteous to allow the driver to leave.

Q: Will the driver call me from the airport?

A: No, the driver does not speak English.

Q: Do you go to my hotel?

A: This pickup service is for hotels in downtown Xiamen only, which includes the Siming and Huli districts. Other districts are considered Outskirts Xiamen. Hotels in Outskirts Xiamen will incur an additional charge. Airport pickup is not available for hotels on Guliangyu Island. Please verify your hotel location before booking this service.

If your hotel is in Outskirts Xiamen, an additional cost will be communicated by the local travel agent within 24 hours.

• Plan A: If the local travel agent receives your approval of this additional cost in time, the booking will be confirmed.
• Plan B: The booking will be automatically cancelled, and a refund will be arranged if approval is not received within 48 hours.

• One way airport to hotel transfer by private air-conditioned vehicle
• Meet by friendly professional driver at airport
• Backup support by English speaking company staff during reservation and transfers

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities

Xiamen Gaoqi International Airport (XMN) is conveniently situated close to the city center. As there is no centralized taxi call service in Xiamen, arranging an airport pickup by phone in advance can be challenging. To bypass the inconvenience of lengthy airport taxi queues, consider this pre-booked Xiamen Airport pickup service. The driver will be waiting at the exit with a sign displaying your name and will ensure a smooth journey to your hotel. Please provide the customer’s cellphone number, flight details, and hotel name to receive a confirmation voucher promptly. Bookings without the customer’s cellphone number will not be accepted.

• Please provide customer’s cellphone, flight details and hotel name to receive a confirmation voucher in time. The local travel agent does not accept a booking missing customer’s cellphone number. This cellphone number will be used for urgent help only. Please be sure this cellphone can be used in China.
• No refund for all confirmed booking, including no show caused by delayed or cancelled flights.
• The service hour of this airport pickup and transfer is from 07:00 to 23:00.
• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).
• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.

For a full refund, cancel at least 24 hours before the scheduled departure time.