The staff was stretched too thin, so our only interaction with our host was when we first arrived. It was hard to coordinate activities or find help. We had to bring outside food because of food allergies, but we didn't get our dish back.
Overall, the kids had fun and it was a good time. The pizza tasted great, the facility was clean, and the staff was friendly. The price was a little steep but we were generally pleased.
Everything was good for the most part. Only 2 things I’d complain about... one being that I asked when we first got there if we could add a pizza to come out with our other 2 and was told that wasn't possible. And the other being that I consolidated the pizzas to one pan but the empty pan stayed on our table the whole party.. until I moved it to a different empty table. Other than those two complaints everything was great!
We had a great time. 5 parties at once it took a while to get pizza and ice cream.
Pizzas were taking so long to come out. Lots of my guest were just waiting around for them to come out. I ordered 6 and I cancelled 2
Service was awesome. Pizza was very greasy.
Everything was great but I’m not sure about the waiter and they wasn’t happy to serve us at all and the food was slam into the table and they weren’t talk or smile at all. I’m not sure if they’ve been working hard or what , other than that it was nice , the kids had a good time , great experience. Thanks
We felt like the party was very expensive for what we got. Our daughter had a wonderful time, but we would do it differently next time.
More time would be good. And sometines our soda oitchers we empty. Other than that, it was great!!
Everyone was very friendly and helpful. Thank you!
Friendly staff, pizza was tasty, games throughout the afternoon kept the kids occupied, clean bathrooms, appropriate music... It was a LOT of fun!!!
Our party guide was helpful. Everything was ready when we arrived. It was fun!
The party set up was great and we loved all that the party package included but it was so crowded that it was very hard to keep track of the kids and trainers that we purchased for them to use. In fact, we had a few just walk off with another family/kid because there’s no way to keep track of them other than never letting it go. I was pleased with everything but I won’t be doing a birthday party there until my kids are much older. It was way too crowded and it seemed like the staff isn’t trained to be help manage people just do parties, work the desk or concession area, and watch kids skate.
The only thing I didn't care for was the pizza. It was eaten but none of the kids or adults really cared for the flavor of the pizzas.
Everything was great, beside the pizza coming out later than expected.
Pizzas were supposed to be large but looked more like a medium size. Had to keep asking for refills. Had to ask for the t shirt that was supposed to come with the package. The skating and play area were great, I just feel the staff needed to be more attentive
The time seemed REALLY rushed to get food, cake, presents, AND play in. I do understand the kids could continue to play or skate, but with all the kids’ things and having to move them, that may have been a challenge! 3 hours would have been much better and less stressful. Also, we did have to ask about ice cream as it was 4:30, and it hadn’t even been mentioned. We also did not get a t-shirt.
The pizza was burnt on top and completed uncooked on the bottom no one was able to eat it at all. The girls were nice and made another one but it was the same way.