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Beautiful jewel in kzoo, guide was full of info!
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The Castle was fabulous... the couples massage was completely perfect (Jackie was incredible). The meal was very good and so much fun. Matt and Jayrd were wonderful... small problems, and the devil is in the detail. The music stopped and it too long time to get it back. The wedge salad dressing was bland. The dessert was great and my husband has a new favorite drink... Death in the Afternoon. .. perfect.. The morning buffet had problems. I got a burnt croissant. I mentioned it to the waitress and she was willing to fix it, but she gave one to another guest later. A group of 6 had to sit at a table for 4... ran out of juice... This could all be corrected by empowering your servers. They should feel able to check that the croissants are not burnt especially after one was... they should move a large table to the other dining room if needed... they should be able to answer if the oatmeal is steel cut or rolled... or feel that they can say "I don't know, but I will find out for you!" THis teaches the wait staff, makes the customer feel heard and over all help improve the customer satisfaction. Will we come again? ABSOLUTELY and we will send others. I am in HR and I believe in total quality improvement. I'd rather tell you my concerns than to put it on facebook etc. So attention to detail!!! SMILE
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Amazing Castle and architecture. Friendly staff. The tour guide did not seem confident the facts she gave us were accurate-tour could have been better organized as far as content. We found so many amazing exciting rare things on our own. The inside and out of the BnB ere gorgeous-pictures online do no justice. Must see in person. Each room unique and different. We have told all our friends and family to go visit. Our tour lasted an hour and we did not get to see the outside and surrounding grounds or gardens-so we looked on our own some. Highly recommend the tour we did learn interesting history. Must see roof top of castle-breathtaking. Never had an experience like that view from the top.
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We had the tour, tea and couples' spa package. From the moment we arrived, the entire staff went out of their way to ensure our comfort. The masseurs George and 'Bob?' were outstanding! A highly recommended couples afternoon getaway.
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The staff were amazing!