Harper Macaw Factory Tour in Washington D.C.
Enjoy an in-depth tour of the Harper Macaw chocolate factory in Washington D.C. Learn about the company, its mission, and the entire chocolate-making process from an informative guide.
What You Will Do
- See the chocolate-making process from beginning to end: Understand how the seeds of the tropical cacao fruit are transformed into chocolate
- Get a behind-the-scenes look at the factory to learn about the essential equipment used in the process
- Sample multiple varieties of the chocolate right on the production floor after your tour
- Guided Tour
Recommend that all guests be over eight years old for safety reasons and due to the degree of technical content covered.
- 191 Ratings
Didn't see much of the actual process of chocolate-making. I liked learning about it, and our tour guide was very good, but I expected to see more of the actual process (roasting the beans, making the chocolate, etc).
We took a tour of the factory as part of a food-themed bachelorette party, and we had a wonderful time. The gracious staff even let me use their break room to feed my two-month-old baby. Every staff member we met was great. And of course, the chocolate was delicious!
Super interesting! Who knew that a chocolate factory existed in the middle of DC! Not to mention the chocolate was awesome -- definitely taste quality
It was difficult to hear tour guide at times. If she could remember to face the crowd at all times and project her voice when machinery turns on, it would have been helpful.
There were too many people on the tour and the guide was very soft spoken. It was difficult to hear her.
would have been good to see the machines running in action during the tour! also good if you can reduce the price of the tour? it was nice and i enjoyed it but not sure worth $10 per ticket.
For $10 I think it was a fine tour, but I would be willing to spend more if you get to actually see the chocolate being made.
Just a few too many people on the tour. Perhaps limiting it to 20 people would make the experience perfect. I think there were 27 on the tour i was part of.
The chocolate was great of course, but I think the guide could have had more answers to our questions. Like, how many bars of chocolate do you make a day? How many people work for HM in Brazil? How much cocoa bean do you buy (kgs)? What happens during he fermentation process? How long did it take for the owners to actually start Harper Macaw? Where does the name come from? Where do the other ingredients come from? I think people who are paying $10 to visit a fair trade chocolate factory are going to be well educated, sophisticated people who are curious and care about these aspects of the company, so the guides should probably be a little bit more knowledgeable. Overall I really enjoyed the tour, which deepened my understanding about sustainable chocolate. It has made me into a fan and sectet Ambassador of your chocolate! Best wishes.
Interesting to see the machinery and learn about tasting. Our tour guide was unable to answer many of the questions that were asked. It seemed she wasn’t comfortable going “off script.” In addition her explanation of the chocolate making process was choppy and somewhat disjointed.
The tour was fine, but a few tweaks could have made it so much better! Include some cacao bean show and tell, have data at your fingertips, and set the cultural/business context would be my top 3 tips. I would love the opportunity to provide more detailed feedback (and even marketing help) if you are interested. Joanna Hoffschneider 301 873 9481 email@example.com
It was a very fun experience
Excellent chocolate. I wish there were more visuals during the tour. Overall our guide was very knowledgeable and passionate.
Our tour guide was great--friendly, knowledgeable, engaging--but we were really hoping to actually see chocolate being made. The film at the beginning was helpful (though more of the origin story of the company would be a big plus!), but seeing empty, dormant machinery was less exciting than what we had expected. We weren't looking for Willy Wonka, but we felt that the tour left too much to the imagination. If nothing else, it would be helpful for the website to clarify that you don't actually get to watch chocolate being produced during the tour. That said, your chocolate is really delicious!
Great informative tour, learned a lot about production and tasting. Look forward to returning with friends and gifting your chocolate over the holidays.
Awesome having your subject matter expertise on the tour Colin. The woman who ran the chocolate tasting (short hair and glasses) was excellent - her passion for the work and knowledge really made the experience great.
Tour was informative and interesting!
Good tour, great chocolate, tour guide could have been a bit more polished
We enjoyed seeing the equipment and the tour and Colin clearly knows what he's talking about when chocolate is concerned. We also really liked the chocolate tasting. However, we were stuck on a tour with approximately 20 Chinese tourists who required an interpreter. As such, Colin had to stop every two or three sentences so the interpreter could repeat everything in Mandarin. This took away from our experience of the tour and made it so we only got about half the information in twice the time because it took so long to interpret everything. Also, whenever the Chinese group asked a question, it took twice as long for the question to be answered. If another group requiring an interpreter books a tour, I would recommend giving them a separate tour, perhaps outside of your allotted times so that they can get a good tour and the English speakers can also get the complete tour, without the interruptions of interpreters. I'm not sure if you've had foreign groups book a large group like this before, especially since you're relatively new, but it would be something to be mindful of in the future.
Our tour guide was a bit new I'm assuming but the information was somewhat scattered and pocked with odd quips about how she's fresh out of school and how young she was. Normally in a bigger, more diverse group this might be fine but ended up being awkward for just a 4 person tour.
I would have loved to see the machines actually working - although I understand the health risks involved with that. Tour was really informative. I learned a lot about the fair trade system with cocoa, the process of making just one chocolate bar! I really enjoyed it, though, I think it may have been too advanced for some of the younger audience, which kind of soured the experience a little bit.
Enjoyed learning about the chocolate making process. The guide was personable and engaging. Seeming like the process is really complicated. Would be great if the chocolate bars were a tiny bit more substantial.
Your chocolate is fantastic. I would have liked to see some of the chocolate making live.