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    Washington DC
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    • 0 Ratings
    would have been good to see the machines running in action during the tour! also good if you can reduce the price of the tour? it was nice and i enjoyed it but not sure worth $10 per ticket.
    • 0 Ratings
    For $10 I think it was a fine tour, but I would be willing to spend more if you get to actually see the chocolate being made.
    • 0 Ratings
    Just a few too many people on the tour. Perhaps limiting it to 20 people would make the experience perfect. I think there were 27 on the tour i was part of.
    • 0 Ratings
    The chocolate was great of course, but I think the guide could have had more answers to our questions. Like, how many bars of chocolate do you make a day? How many people work for HM in Brazil? How much cocoa bean do you buy (kgs)? What happens during he fermentation process? How long did it take for the owners to actually start Harper Macaw? Where does the name come from? Where do the other ingredients come from? I think people who are paying $10 to visit a fair trade chocolate factory are going to be well educated, sophisticated people who are curious and care about these aspects of the company, so the guides should probably be a little bit more knowledgeable. Overall I really enjoyed the tour, which deepened my understanding about sustainable chocolate. It has made me into a fan and sectet Ambassador of your chocolate! Best wishes.
    • 0 Ratings
    Interesting to see the machinery and learn about tasting. Our tour guide was unable to answer many of the questions that were asked. It seemed she wasn’t comfortable going “off script.” In addition her explanation of the chocolate making process was choppy and somewhat disjointed.