Fantastic experience renting from Unlimited Biking - We had a fantastic experience renting from Unlimited Biking on Hilton Head Island! The electric bikes made it so easy and fun to explore, and even my 12-year-old was able to ride comfortably all day. We covered so many miles cruising up and down Hwy 278 and really got to enjoy the area in a unique way. There were a couple small drawbacks — it was a bit difficult to find the location since there wasn’t much signage, and the employee who helped us seemed very new. That said, he was still incredibly friendly, responsive, and did his best to make sure we had everything we needed. Overall, it was a great experience and I would definitely recommend it to others looking for a fun way to explore Hilton Head!

Unlimited Bike Rentals avoid at all costs - This was possibly the worst experience I have had ever. We arrived at the location given no signs or any indication of a business. We did notice some bikes in an old store front so we walked up but it was locked. No signs no indication of any life. We called the Viator contact and was redirected to a switch board for the business. The operator said their employee was out making a delivery. We waited. He showed up 15 minutes later and checked us in. He said he needed to keep my license until we returned the bikes, I laughed and said just take a picture. He said it was policy. I was ready to walk out but he took a picture and gave me my license back. I should have aborted then. We got our e-bikes and dirty broken helmets. He said my wife’s bike was good but mine may cut out of if I hit a bump? I said I would like another bike. He said they were all broken or not charged. The store was full. I reluctantly took the bike and made it 75 feet and it shut off. I tried to reset the computer but nothing. I walked the bike back and he banged on the computer and said it should be good to go. I said I wanted another bike, he said he had nothing but went into a back room and brought out a bike that looked like it was underwater. The. Chain was so rusted it was solid. He came out with a quart of motor oil and dumped it on the chain and attempted to resurrect this rusted mess. I said are you kidding me? He said the first bike should be good now that he slapped it around. I didn’t want to ruin my wife’s day so I agreed again. He said call the number on the slip if I have any problems and he would bring out the fully charged good bike in the showroom. Well I didn’t make it about two miles until it died. I tried calling the number and no answer. I reset the computer and headed back to the store and made it 100 feet. I called again and got the switchboard again. The operator said he must of stepped out. I rode the bike back with no assist. Now two hours in and the store was locked up tight. I called the switch board again and they said he was five minutes away and that I needed to wait with the bikes or I was responsible if they got stolen. 30 minutes later and two phone calls he.came walking down the street. NEEDLESS TO SAY SO NOT EVER USE THE LOCATION. Awful experience and shame on the parent company for putting a person in a position they clearly can’t handle. He would not look me in the eyes and never apologized. I was direct but not rude to him.