Glacier Tour - It was a very pleasant trip. Our tour leader, Elias, gave us a very enjoyable time. We are looking forward to meeting again.

#1 and the Best tour operators!! - They provided the best time of our trip and captured moments for lifetime. The tour guide was professional and friendly!

Great cave and glacier hike with small group sizes! - Our guide, Julien, was excellent. After a short 4x4 ride to the starting spot, he took us along the glacier to a bowl that we climbed into. The scenery was amazing. We went into a few caves. Had a great time!

Glacial hiking - Julien has been a great guide, very professional, who adapts to everyone. We had a great time in a magical place

Unforgettable Glacier Adventure with Julien! - Our guide Julien was amazing! He provided useful and exciting info throughout the tour. The glacier hike and ice caves were truly unforgettable experiences that we will cherish for a long time. Highly recommended!

Favorite expedition - Amazing experience, totally loved it. Julien the guide was a spectacular person and we loved ice climbing on the largest glacier in Europe and ice caving was a dream.

Unique experience!!! - Guides who know their trade. Good guidance, learned a lot about the glacier, the volcanoes and the surroundings. Thank you for this unique experience.

Klaudia you’re the best!! - Definitely a must to see the ice cave and the glacier hike! Incredible views!! Klaudia was definitely very informative throughout both tours and safety always came first! Would definitely recommend!

Amazing views, great experience - Julian was a great guide, it wasn't the trip we originally booked as the weather meant the zipline wasn't running but really good alternative. Only didn't give 5 stars as several time changes we had to work around

Laughable misrepresentation at best. So sad that this is happening to people! - Ok. First, the tour we booked was changed twice. First due to needing to change locations for ziplining. No big deal, we just ended up needing to do a tour that didn’t include that (we would’ve had to drive two hours backtracking.) Then, they swapped our tour to “upgrade” us to a 5 hour one, rather than three. Ok, great. Then, we were called that it would depart an hour later, no problem, we knew pivoting due to weather, etc would be necessary here. Here’s where it becomes a problem. We arrive to the meeting location, which was literal chaos. No signs, no guides with the actual business logo anywhere on the. We finally heard someone yell “Ice Pic Journey” so we headed over there. Then he said he was handling two different companies so he needed to know who we booked with. After checking in, more chaos before getting into the super jeep - which is a white van with big wheels. We did the Glacier Hike + Ice Cave Adventure. Every picture for this tour shows you on the pretty white area of the glacier. I figured the cave at this time may not be the prettiest (October, even thought their photos represent it ALWAYS being blue and beautiful), but never did I ever think the “glacier hike” would only be through the ashy slush the ENTIRE time. This company completely 100% misrepresented what to expect on this tour!! Everyone in the group was asking why they aren’t on the white glacier like the pictures, etc. If it IS because of the time of year, they need to put seasonal photos so people understand what they are getting. We took a tour with a different company the day before and thank GOD, they delivered on what they advertised. The beautiful part of a Glacier! So the argument that it’s because it’s this time of year isn’t really an acceptable answer. Not only do you hike gray ash area the entire time, but the tour suggests you get headlamps, ice pics, and can fill water bottles from the glacier at “many areas on the hike.” We got none of that. When someone asked the guide about filling a water bottle with glacier water, she literally said “I would not drink on this tour.” - Everyone was so disappointed about everything on this tour. It’s extremely disappointing and disgusting how they misrepresented it. The tour guide gets the star as she was nice, and did her best. She gave bits of information regarding the glacier and kept everyone safe. She knew everyone was upset though, and had to field multiple questions regarding the differences in what people expected vs what we were getting. I actually felt bad for our guide, you could tell she was disheartened because she couldn’t help it. They offer nothing in return after the misrepresentation, so I will be contacting my card company regarding it, and will make sure to tell people about this. Many people spend lots of time and money to adventure here, and this could really ruin it. Do better Ice Pic Journeys.