This pickup service is exclusively for hotels located in downtown Suzhou, which encompasses the districts of Gusu, Xiangcheng, and Wuzhong. Hotels situated in other districts are considered part of Outskirts Suzhou and will incur an additional charge.

The service is provided by an experienced driver from a reputable national car rental company, with support from an English-speaking travel agent. The driver will identify you in the hotel lobby either through eye contact or by calling out your name.

The pickup time from the hotel is scheduled for 2 hours before the train’s departure.

This private transfer service is available 24/7.

Please note that Suzhou has four major railway stations: Suzhou Station, Suzhou North Station, Suzhou Yuanqu Station, and Suzhou Xinqu Station.

It is recommended to purchase your train ticket before booking this transfer service. Your train departure number and station are required at the time of reservation.

Frequently Asked Questions:

Q: Is your service superior to hailing a taxi on-site?

A: Taxi services in Suzhou are not always reliable. Hotel doormen may struggle to find a taxi during peak hours, early mornings, or weekends. This transfer service offers a superior vehicle, reliable service from a national car rental company, and 24/7 support from a local travel agent.

Q: Do you provide pickup from my hotel?

A: Please verify if your hotel is in downtown Suzhou before booking. If your hotel is in Outskirts Suzhou, the local travel agent will inform you of any additional costs.

• Plan A: If the local travel agent receives your approval for the additional cost in a timely manner, the booking will be confirmed.
• Plan B: If approval is not received within 24 hours, the booking will be automatically canceled, and a refund will be issued.

Q: What should I do if I cannot locate my driver?

A: Contact the local travel agent. They will ask you to hand the phone to a nearby Chinese person to determine your exact location. Please remain where you are, and the driver will come to you. Do not move!

Q: Will the driver contact me before pickup?

A: No, the driver does not speak English. The local travel agent will provide backup support.

Q: Will the driver assist me with check-in at the railway station?

A: No, the driver will drop you off outside the station’s departure hall, which is typically a non-parking area.

Q: What is the luggage allowance?

A: Each passenger (excluding infants) is allowed one piece of luggage, with total dimensions not exceeding 158 cm (62 inches), including wheels, handles, and side pockets. Each bag should not weigh more than 20 kg (44 lbs). Oversized or excessive luggage is subject to vehicle storage space availability and may incur additional charges.

• English-speaking backup support during reservation
• Private air-conditioned vehicle transfer from hotel to railway station
• Friendly professional driver meets you at hotel lobby

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities

Suzhou does not have a taxi hotline with English-speaking service. Taxi stand signs are not visible on major streets. The demand for taxi services increases during rainy days, peak hours (6:00 am to 9:30 am and 6:00 pm to midnight), weekends, and public holidays. For those who like to plan in advance, this pre-booking service is ideal. The price includes all fees, such as peak hour charges, midnight charges, city area surcharges, tolls, and parking fees.

• No refund for all confirmed booking, including no show or late arrival.
• This service is not available for Chinese public holidays such as Golden Week from May 1 to May 7, National Day Holidays from Oct 1 to Oct 7, Chinese New Year, Mid-autumn Festival, QingMin Festival, Duanwu Festival.

For a full refund, cancel at least 24 hours before the scheduled departure time.