Worth it!! - Very beautiful sight near Lisbon, Portugal. Definitely go, you will not regret it. Go early in the morning and get 9:30 reservation; buy your tickets ahead of time. There’s a cafe at the top of the castle if your take the inside tour. There are very steep walking paths everywhere.

Sintra Day Tour - He was extremely sweet and helpful! As uni students we had very little time to cover everything as our trip was pretty short and we had to fly back the same evening. 10/10 would recommend! The Tuk tuk ride was so much fun :) we got to see everything.

Professional tuk tuk experience - Our tuk tuk driver, Araphat, was such a kind and helpful gentleman! He was on time. He was an excellent driver on the narrow and winding roads to the palace. He went out of his way to show us which line to enter since he already had sent the online tickets to us.

Adequate transportation from town to palace. - Tuk tuk got us where we needed to go with no frills, very noisy and bumpy, open air on a chilly and wet day. Uber would have been better as it turns out. Maybe we are not tuk tuk people.

Disappointing and not a great start to our day - Our group had really been looking forward to this excursion and it was a special day for my husband’s 50th birthday. As directed we showed up to the meeting point 90 min prior to our tour departure of 1030 am. By 1035 we became concerned that our tuk tuk driver had not arrived and no message had been sent. We had a few tuk tuk drivers in the area approach us during this time to see if they could assist us since given we had been waiting for so long. We finally decided to call the company and were told that they didn’t have a reservation for us. After a few minutes of conversation they then said that the tuk tuk driver that was supposed to pick us up had a mechanical issue. By this time it was around 11 am and the tour operator said he had found another driver but would not be able to pick us up for another 25 min. He also wanted to confirm that we were only two in the group but our booking clearly said 4 adults. He then directed us to another tuk tuk driver across the street and made a deal to send them funds to take us up to the castle entrance. At this point we thought the matter had been resolved and we were on our way but unfortunately we encountered a few more issues. As we spoke to the tour operator we asked for confirmation of our tickets for palace entry but he told us we would have to queue or pay extra to skip the line for something we had already paid for. The conversation went back and forth with us confirming that we specifically bought this more expensive tour to skip the line for entry. Another 30 minutes passed before the tour operator finally messaged us the tickets for a fast track entry to the palace. While we ended up enjoying our day after all this turmoil I am very disappointed by the treatment from this company. The fact that we needed to waste so much time and effort for a tour that we had booked and paid for one month prior is not great business practice.

Changed booking times - changed times on me twice. Had to go through Tripadvisor to get the refund the operator promised. Was easier/cheaper to just get a tutuk at the train station in Sintra and buy tickets directly from the Pena site

Never again in the goose march - Far too many people (and we were early) far too commercial, a huge disappointment... Make something better of your holiday day!

Scammed - Don't Use This Group! - Spare yourself the trouble and do not use this group. I got on Viator to book Pena Palace tickets and saw they had one time slot at 4:00pm left. It said, Tuk-Tuk ride to Palace and use our "skip the line" special access tickets to view the palace. They KNEW the palace tickets were sold out and took our money anyway. They told us they were going to check and see if they could swing some things and then told us they were able to get us in and that the 4 tickets were secured. We got picked up and I asked, "Did you get the tickets?" and the driver exclaimed excitingly, "Yes, I have the tickets!". We were overjoyed and overlooked the terribly loud and uncomfortable, and kinda dangerous Tuk-Tuk that picked us up. I mean, this thing was loud and smelly. The engine died several times on the way up too. Anyway, we were blasting by all of these picturesque scenes and the driver would slow slightly and attempt to scream some history over the loud engine while he hurried through each one. We didn't mind because, hey, we got the tickets and it was the last round of folks before the palace closed so we thought he may be in a hurry. We get up to the gates and the driver gets in line. Like in line with us to purchase tickets. I'm thinking this must be a will call situation where you pick them up but no, he tells us, "Oh, they're sold out." I was like, "What? You said you had the tickets?" He lied. He did not. He tried then to get us to take the garden only tickets that cost less and we already prepaid for palace tickets. He then says, "Let me call my boss". He calls and says, no worries...you'll get a full refund because he could see how mad I was being lied to. We get down the mountain and he tries to pay me 60 euros! I paid $232 euros and where's the full refund? I was PISSED!! These guys try and skate by and lie and manipulate tourists. Spare yourself and talk to a LOCAL PORTUGESE person who is standing by their Tuk-Tuk and pay them. The money stays in the country and these people are proud of their country and want to educate you. Don't make the same mistake I did. It was terrible.

Scam rip off - Don't WasteT Your Money!...Our Trip Cost $258. For 4 People!!!!!!! We could have hired a tuk tuk to do the same thing for $40.

Left me waiting then didn’t turn up! - I booked this as it had good reviews. Instruction’s weren’t too clear, broken English, but I found where to wait and…nothing…no one arrived. Waited…30 mins…time of pick up came and went. I phoned the number on the ticket and the guy on the end said he’d cancelled it. No call to me. No messages received to let me know! Good news is…I caught the 434 bus…so easy to get the ticket as someone stands by the bus door with a ticket machine. Travelled all day on it…couldn’t have been easier. On the journey up to Peña I bought an entrance ticket again on my phone and was good to go when I got there. I recommend it. Don’t get let down at the last minute and waste an hour standing around. I haven’t had my money refunded…will post again if I do receive it.