Beautiful Santo Domingo! - This was an amazing excursion! My guide had so much information to share and even recommended different sites to see, as well as restaurants and bars. I learned a lot and enjoyed the experience.

Better than advertised - The tour started with a pickup inside the cruise pier gate, right in front of the terminal exit. Driver Alex did a fantastic job of navigating the crazy traffic. Guide Armundo knew all about the history of the country and each site, and made sure we knew it (by asking questions about what he told us)! During the downtown walking portion we stopped at some extra sights that were not on the agenda. At the end we had an EXCELLENT lunch at a nice Italian restaurant (which was not advertised clearly in the description). The tour ran a couple hours longer than planned, but this was a good deal for us, as still returned well within our ship's boarding time. For me, the highlight was the underground Caves/Lakes (called 3 Eyes Park).

Great tour! - The tour is amazing covering many sites in one all encompasing tour. Our guide was very informed of the history of the island and spoke fluently covering both the english and Spanish speaking group. The tour tends to last a little longer than the 4 hours around 5.5 as the buffet lunch and time at Tres Ojos can take a little longer depending on crowds.

Victor makes the tour - Victor is the best tour guide. He is knowledgeable and ensures that your ok all along the way. The price is also good as it includes pickup, lunch and the entry to all areas.

A couples tour - Our tour guide Rodolfo was knowledgeable and helpful. Jeyson was amazing. Thanks to both for giving us an unforgettable experience

Rainy day but we made it happen - They were an hr late but the tour guy Francisco was charismatic and knowledgeable . However it felt a bit rushed through the entire experience because we were picked up late also the weather was not the best . They then took us to an amazing gift store that had great service .The tour guy takes great pictures .Over all the tour was very informative but no lunch was included.

A Good Tour with Room for Improvement - At first, I felt a bit insecure because I wasn’t given the name of the guide, even after requesting it. Additionally, when I arrived, I found out the tour would be just me, which I would have liked to know in advance. As a solo traveler, especially as a woman, safety is always a concern. The transportation on the way there was excellent, but once we arrived at the locations, I felt the pace was a bit rushed. The guide, Francisco, was extremely competent, demonstrating vast knowledge and answering all my questions. He also showed great skill in navigating the city, which was impressive. My rating for him is 5. The lunch was good, and the venue was pleasant, but I missed having more salad options. Considering the price I paid, I expected a more complete experience. For instance, it would have been great to include visits to iconic places like the Ozama Fortress and the Columbus Lighthouse. The transportation on the way back fell short of expectations. On the way there, the company provided a driver who accompanied me and the guide, but on the way back, they called a ride-share service and gave me the money to pay for it. This was not the level of service I was expecting. Overall, the tour is quite comprehensive, but there are some areas that could be improved to better justify the price and provide a safer, more satisfying experience.

Not quite as advertised - It was ok. They did not provide bottle water as advertised. It was raining and they had an umbrella in the car. When I asked to use it he said he would provide one and never did. They were half hour late in picking us up and I felt like they rushed a little through the tour to make up time.

A tour different from the one purchased and in a hurry - The water bottle that was included, was NEVER SEEN, NOR OFFERED. The COLON LIGHTHOUSE INCLUDED , was not visited, what was seen of it, was a PANORAMIC VIEW AT FULL SPEED. From the Alcázar de Colón included, we did not go or explain why it was not visited. A bird’s-eye visit of the Royal Houses and the National Pantheon in a hurry and a stop from outside the Presidential Palace, it seemed that with places offered on the Tour we bought and those visits at full speed we had taken another Tour. In addition, visits to two souvenir shops ( TOURIST TRAPS) should be withdrawn and thus concentrate more time on the places than one if you were interested in visiting more carefully.

Don't use this company - This tour was scheduled to begin at 9am. At 9:05am, I messaged the company and was told that the driver was going to get to me at 10am. At 10am, they messaged me saying that the new pickup was going to be 10:20am because of traffic. I messaged them at 11:15am with no response. I called Viator and they tried getting in touch with them with no answer. I requested a refund from Viator and 15mims later, I get a call from the operator telling me that they are 10mins away. I told them I waited over 2 hours for a 4 hour tour and it took them 30mins to respond to my request for an update. The operator gets upset and starts screaming at me in Spanish and then goes tour or not? Who wants to go on a tour with someone who treats paying customers that way. I had one day left and it was too late to book another activity. At this point I hope Viator honors my request for a refund.