Jamaica trip 2026 - Our meeting with Alexis Was excellent and very informative. She made sure everything was going smoothly on our vacation so far she made us laugh the entire time. We also booked catamaran cruise for tomorrow and we are excited 😊.

Pleasant - It was perfect, we felt safe. Despite the trip which took 2h30, it was interesting to get an idea of Jamaican life and admire the landscape and vegetation.

Best worker ever !!! - Christopher brown was the best transporter he was so nice and helpful, funny he had remember me when I came in July so that was very nice. He had such a love spirit and can’t wait to come back just for him as I haven’t had a good experience with nexus last time.

Great transportation - Our transportation was very unprofessional, friendly and respectable. Mr brown went above and beyond to make us feel welcomed, answered any questions/concerns we had. Long ride but felt so short due to the driver and guider. I will be back

Nexus transfer - The travel representative Chris was awesome and very funny very good at his job very kind and interactive and knowledgeable on the transfer to our hotel. Thank you for the great entertainment Chris!

Christopher was so wonderful! - Great bus ride to hotel, RIU palace Tropical Bay. He was so friendly and helpful! Made us feel very welcomed home!! Great emplyee! Truly a pleasure to be greeted so warmly!

Easy private transfer to resort - We had a good experience with a private transfer to Negril. The website is sometimes hard to negotiate around but I did get a live response to my questions quickly. Tipped the driver $20.

Anesha from nexus located in riu negril - Extremely Disappointed with Customer Service from Anesha at nexus located in Riu Negril While Nexus Tours provided reliable and efficient pick-up and drop-off services overall, our experience trying to book our return trip from Riu Negril back to the airport was completely ruined by one of their employees, Anesha. When we went to the Nexus desk to book our return transfer, another lady initially greeted us and then called Anesha to assist. Anesha showed up promptly but completely ignored us, choosing instead to have a conversation with other employees while I was seated right in front of her. It took another staff member pointing out that we were waiting before she even acknowledged us. Her first words were a cold, “What do you need?”—no greeting, no professionalism, just a terrible attitude right from the start. I explained that we were trying to book our return transfer, as we were advised to do so the day before our departure. Her response was dismissive and unhelpful. After briefly checking her tablet, she said “That’s it,” with no further explanation. I asked for a confirmation or some sort of proof of the booking, and she flatly told me “I don’t do that.” When I calmly asked why she was treating us with such an attitude, she denied having one—but her tone and body language said otherwise. She then looked at my wife in a very disrespectful and confrontational manner, to the point that we both felt uncomfortable and chose to walk away rather than escalate the situation further. It’s a shame that such a great company is being represented by someone so unprofessional and rude. Anesha's behavior was not just unpleasant—it was completely unacceptable, especially in a hospitality setting. Nexus needs to seriously consider retraining or reassigning staff like her who clearly lack basic customer service skills. This experience left a very bad taste at the end of our trip.

Communication nightmare - Booking our pickup at the airport in Montego Bay going to Negril was perfect. Then all the trouble starts two days after I arrived I called to add on the 4th person in our party come and two of our party of four move to a hotel Four Doors Down from us in Negril Jamaica. A 5-minute walk away. Adding the fourth person was not a problem. However our pickup times to take us back to the airport two of us they were picking up at 7:00 a.m.. then the party of two in the other Hotel one was being picked up at 8:00 a.m. and the other at 7:40 a.m.. we are supposed to all be traveling together to the airport. They could never confirm we would be on the same bus, they did end up changing the pickup times for my myself and daughter at 7:00 a.m. and changed the pickup time at the other hotel to also 7:00 a.m. which didn't make sense so I questioned that and also again would we be on the same bus I asked. They couldn't confirm that because we're in two different zones. Again we're 5 minute walk away from each other. So for the last 5 days I have been messaging, on the phone with them for up to 26 minutes over and over and over again. The other two in my party are seniors and would be more comfortable and not so nervous if we were all together. Nothing I say will get through to them. The day before my trip actually 12 midnight before we were leaving for the airport at 4:30 a.m. I got an email offering me an upgrade for $20, so an upgrade means a private transfer instead of a bus. I replied to the email 9 minutes after I got it 1209 a.m. I still haven't had a reply to that so to fix this situation I told them I got this email and ask them if I could still apply that special deal to an upgrade to ensure the four of us would be in the same Transportation together and they said it's not valid anymore even though I said customer service wise they never did answer my email and it would be nice if they could offer that still? Now I've called and asked for a manager to call me back so they said they would put in priority call back for a manager so now I will sit here and wait on my last day of vacation for this call. So my review the ride was nice it was reliable but the communication with this company I'd probably rather just swim across the ocean to go home then deal with them ever again

NEVER AGAIN - I Will NEVER use Nexus again.... We were offered free transfers through Nexus as part of our vacation package. It was not at all worth the aggravation. We arrived at the airport before 3pm, but did not get to the resort until late that night. Dealing with Nexus we lost almost a full day of vacation! Once we boarded the van, we waited forever for other passengers to arrive because the driver or company wanted a full load before leaving. The later it got the worse traffic got. More passengers meant more stops. It was absolutely awful. It started raining and the driver was constantly on his cell phone making it a dangerous drive also. The company was disorganized, kept contacting us before the trip regarding the reservation but did not return our calls regarding the return transfer. When we finally spoke to someone, they wanted us to be ready at 8am for a lengthy return trip! Never mind we had a late flight and would have list more vacation time. No, thank you. We declined and ended up spending more money to get back to the airport. But it was worth it to have a smooth, direct transfer back without rushing or losing vacation time. This company could not care less about your vacation or your convenience. It was clearly all about them making money without regard to our needs. NEVER AGAIN!