Fun with my friends - Great experience Gizo our tour guy was very good. We enjoyed ATV and the beach. We all enjoyed it. Recommend

Off road ATV tour with caverns, Cedral and beach time with transfer - This ATV tour was hands down one of the best experiences we had in Cozumel. Riding through the jungle was an absolute blast, mud, adventure, and nonstop fun from start to finish. The trails were exciting without feeling rushed, and the scenery was beautiful. Gizmo made the entire experience next level. He was knowledgeable, hilarious, and made everyone feel comfortable and safe while still keeping the energy high. You can tell he genuinely loves what he does, and it shows in how much fun the group had. The tequila tasting at the end was the perfect way to wrap it all up. We got to try a great variety of tequilas, and it never felt like a sales pitch, just a fun. If you’re in Cozumel and want a great day experience, book this tour and ask for Gizmo.

Off roading was fun! - It was a fun experience! We drove through some mud but it made it more fun. We especially liked the tequila tasting as well

Can't thank Hans enough for this truly one of a kind - Hans was awesome. What a wonderful experience. He went out of his way to customize our experience. Even though I've been to cozumel 4 times before, even we did was new because of Hans

Amazing experience we had... - Amazing experience we had gizmo as our tour guide 10/10 experience and the beach club was nice too! The tequila tasting also a 10/10 don’t let the bad reviews stir you away it was an amazing time and we got back to our port two hours before departure.

The avt was fun but it’s... - The avt was fun but it’s very hard to find the meeting with out internet but the address at the right location

Disorganized chaos but our guide was awesome! Tour company needs a lot of work though - Booked our excursion a few weeks in advance for 9am but the company thought we were meeting at 10 so no transportation available. They were surprised to see our tickets actually did say 9:00am! When our tour guide finally arrived, the company sent him (and us) a few blocks away to a back parking lot to search for an available vehicle in a bone yard of old vehicles. We wandered around for awhile while he was on the phone trying to sort out which vehicle was the one they wanted him to use. We finally found it, a Jeep Commander (Cherokee) and the 7 of us piled in. It was in the absolute worst state of repair: needed a complete front end replacement, clunked and rattled over every pebble, had a fully broken windshield, no working seatbelts, broken vents and was filthy like it was just pulled out of an old abandoned barn. It even stopped working a few times as we drove then kicked back in. Our guide was lovely (Jojo), super personable and knowledgable about the area and expectations about the day. We arrived at the ATV location and were told we all had to share ATV's (our group of 6 had 5 licensed drivers but they wanted us all to share anyways). We managed to get them to give us one additional one which I was thankful for in case there were any mechanical problems. The ATV's were super fun to drive, though the condition of them was not great. I was both thankful and surprised that we didn't have any breakdowns along the way. The jade cavern was super fun, my teens loved it. Then on to the tiny town where we shopped for black coral jewelry. We then rode to another building where the Tequila tasting was. As we pulled into the parking lot, our crappy jeep appeared at the same time and after an awkward moment between the jeep driver and our guide, he told us that was the end of his time with us and we would be leaving the ATV's there. I was surprised to hear this was the end of the ATV journey as we didn't get to drive them back to the starting point. Our guide seemed equally surprised but assured us we were in good hands with another gentleman who did not speak english. We carried on with the tequila tasting which was both fun and informative. When we were done the tasting, our first guide reappeared and said he would pick us up at the beach location when we were ready, said to give him a text or call 10 min beforehand. So, we piled back into the jeep with the non-english speaking second guide who drove us in silence to the beach. This location was a fun surprise because we weren't expecting it to be as nice as it was. Unfortunately it was a rainy day, so not the nicest beach weather. We swam in the ocean for about a half hour, then texted our first guide to come pick us up. Unfortunately, through a variety of issues, we had to wait for 1.50 hours in the torrential downpour for our first guide to return and pick us up. Had it not been so terrible weather-wise, this would have been much more tolerable. Unfortunately, our guide got into a car accident on the way to get us and ran out of power in his phone so he wasn't able to contact us further. BUT! He did eventually come back for us and got us back to the ship on time. Jojo was AWESOME! We really, really liked him and he tried his best. I think the main issue was this company itself. Somehow they had our start time incorrect and it threw off their entire day. Each stop felt rushed and awkward. They kept calling our guide to make adjustments. He would say things like, "Take your time and enjoy" and then was in a rush to leave. All in all we had a lot of fun, lots of laughs about the comedy of errors, but in the end I would book elsewhere next time. Hopefully other companies are more organized than this one, but if you do choose this company, hopefully you at least get Jojo as your guide.

Terrible scam and underwhelming ride - Initially, the tour operator was accommodating and allowed us to change our tour date and time, which we appreciated. Unfortunately, the experience deteriorated significantly on the day of the tour. We arrived at the cruise port at 9:15 a.m. for our scheduled 9:30 a.m. pickup, but were left waiting until 10:45 a.m. while the company attempted to locate passengers from a later tour who ultimately never showed up. After that, we made two additional pickup stops before finally heading to the ATV location, further delaying the experience. Once we arrived, our guide, Issac, provided little to no instruction on how to safely operate the ATVs. The actual ride to the grotto was very short, and we estimate that we had only about 20 to 30 minutes of driving time. The grotto itself was underwhelming and did not meet expectations based on how the tour was advertised. At the conclusion of the tour, we were unexpectedly told that we owed an additional $30 fee, despite having already prepaid and received confirmation of our booking. During this interaction, Issac made a racially inappropriate remark toward my friend and spoke to us in a disrespectful manner. The situation escalated to the point where we felt compelled to contact the police. Only after that did the staff allow us to leave. Overall, this experience was stressful, unprofessional, and not at all how we wanted to spend our vacation. I would not recommend this operator based on our experience.

Not worth it...spend your money elsewhere - From the moment we were paired with our "guide", Brandon, the entire experience was extrememly rushed. We were told, when we checked in that we were waiting for other participants, so we waited about 10 minutes. Then after waiting we were told to go with Brandon...with no other participants joining us. We were taken to a ranch and originally offered a "tour" about tequila and chocolate. We declined the tequila tour since I was with my child, but listened to a young man talk about chocolate and their local honey. The young man did a nice presentation but it seemed oddly placed and I assume it was just to sell their homey and chocolate. Once we were done with the presentation, our guide Brandon had our ATV ready. We got a quick explanation about the ATV and then we were off on about a 10-15 minute ride to the cenote (along residential streets and some muddy trails). Once we arrived, our guide pointed at a path and told us we could follow it to the cenote. We were told we could swim in the cenote and that we had about 10-15 minutes at the location (clearly not enough time to swim or really explore the area). We got no tour, no explanation, no idea what we were looking at. Once we were done, we rode back to the starting point, 10-15 minutes away. We were then driven to a local beach resort and given 1 hour to enjoy the facilities. About 40 minutes into our time at the beach club, Brandon found us on the beach to ask if we were ready to go. We asked for another 15 minutes and then found Brandon standing waiting for us. When told my son would change clothes before we left, Brandon said he would be waiting with the car. We found Brandon waiting at the car to take us back to the cruise port. He dropped us on the side of the road in a quick hurry, but not before asking for a selfie with us. Brandon was nice and a safe driver but he barely spoke to us and only spoke when we asked a question. We got no "tour", just rushed a round. The tour was billed as a 4-5 hour tour, but we got just over 2 hours, which included driving time to and from the ranch (about 10 minutes each way). I would NOT recommend the tour...we definitely didn't get what we paid for and the entire experience was rushed. I think the most enjoyable part of the experience was the young man's chocolate and honey presentation.

Completely Misled…. - For starters, they started our group very late, even though we arrived on time. The driver walked the entire group about 1/2 up the road from where we all had passed to get to the meeting spot! That was stupid….why not just have everyone meet at the take off location? Next, We paid for single rides but was forced to share the ATVs. Several of them were very unsafe. One of our friends lost a tire during the ride, a few of the ATVs has only one lug nut on the tire which was very unsafe. Although we paid the $15 to go to the cave, we were rushed because we started late and there was a ride scheduled after ours. The tour guide was very pleasant.