A positive experience we never will forget. - We had a wonderful stay at the Baldi La Fortuna Hot Springs Resort & Spa. The resort is perfectly located at the foor of volcano Arenal. We stayed on the 3rd floor who offered view direct to the volcano. We felt we could actually touch the volcano. We also enjoyed the beautiful pools with the riched mineral infused and heared water coming from the underground rivers and veins from volcano Arenal. The restaurants served excellent dinners and fantastic Costan Rican breakfasts. Can highly recommend the Baldi La Fortuna Hot Springs Resort & Spa.

Relaxing - The hot spring resort was a wonderful experience. The place is beautiful, surrounded by nature and with a totally relaxing Mood. The thermal pools were spotless and with different temperatures, ideal for resting and enjoying the environment. The staff was very friendly and attentive throughout, and the facilities exceeded our expectations. We also enjoyed the breakfast included, delicious food and excellent Service. Undoubtedly, a place we would return to — perfect for unwinding and enjoying the tranquility.

Full day of sightseeing - Raul and Henry did a great job navigating the tour. We had many stops throughout the day and I really felt immersed in the culture. Good recommendation for a solo traveler

Filander our driver and guide was exceptional. Highly recommend to ask for him. - The drive to Fortuna and the Baldi hot spring resort. Our guide and driver, Filander was excellent and made our drive very enjoyable.

Arenal volcano&hot springs - It was a great trip👍😃😃our guide mario was very nice &funny it is a very long day but it's worth it!! The view to the arenal volcano is stunning and you can take very nice fotos from the viewing point🙂,and the hot springs are amazing we had enough time to enjoy them and dinner was very delicious🙂!so i can absolutly recommend this tour😃😃!!

Pay for the Volcano and enjoy the hot spring - is a beautiful journey to get there, through mountains and rivers. And the Spring site is nice, clean, and organized, and has good food. The problem is the Volcano. Must of the time is coped with clouds, and you do not have a chance to see, even the smoke. Different of the other Volcano (Poas by example) you have a better view. The price is fear, and probably you will have the chance to see “a perezoso”

The tour could be better but the best is at the end. - The massage at the bald hot springs was amazing and the pools were very refreshing. Really enjoyed that.

Misleading Tour description - No Arenal Volcano and only a couple of hours at the hot springs - For full transparency: We were looking for a day trip for the next day and it was already almost midnight so we only looked for options on Viator that showed availability for the next morning as most tours did not show availability for the next day as it was so late. After the tour, I did contact the tour operator to ask for a partial refund due to the following issues, but was told because we signed up so late, they had to put this tour together last minute, complied with what we signed up for, so no refund would be issued. I also contacted the booking site Viator; they were sorry to hear about our experience but would not issue a refund. So the day began with the tour operator arriving to pick us up 1.5 hours late for the scheduled 8:30am pickup. Since no one showed up at 8:30, we had to ask our hotel to call them and they needed to look into it since they didn't seem to know about our booking. Once they saw our booking, they called and said that the pickup would be 9:30 which did not happen. At a little past 10am, we were finally on our way. Due to the twisty rough roads and manual transmission of the van, one of my friends got car sick so the guide was kind to stop along the side of the road for a bit. As we continued the drive, we passed through a few towns and then stopped at a wood working workshop for 30 minutes where we got a quick tour and then time to buy souvenirs. We finally made it to the hot springs resort where we quickly changed and were then taken for lunch around 2pm. We were let loose to enjoy the hot springs until 5pm when we returned for dinner at the same place as our lunch. As we walked to the lunch spot, we asked about the volcano part of the tour and were told that it's overcast and can't see the volcano. There was no presentation of the history of the volcano or to drive around to see the base of it or the lava drains which were in the tour description. Instead, we were shown a photo on his phone from a google search, which he offered to email to us so we can see it; why would we want a web photo when we signed up with this tour to see it in person?! After spending a couple hours in the springs, we had dinner and then changed to head back around 6:30pm. The hot springs were very nice, although not natural, and the food was plenty as it was buffet style. We were provided with locks for lockers and a towel. Arthur was our guide and pleasant, but since he was called in last minute to run this tour and not employed by the tour operator, he was definitely rushing us to make what was probably set times for meals and final departure back to our hotel since additional passengers joined us back to San Jose. Although we enjoyed our time at the hot springs, the tour was definitely not as described and we would have liked to spend more time in the water than just a couple of hours. There was no Arenal Volcano component other than the hot springs were located at the base of it. Based on our experience, we would not choose this tour or this tour operator again. For half the price, we could have spent the entire day in the springs with two meals although the transportation to this remote location would be difficult using ride sharing and likely require hiring a driver for the day. In fact, we were turned off by our experience with this tour in Viator that we decided against our plans to do another tour through Viator and instead arranged our own coffee plantation excursion for the next day at 1/3 the price! We hope our experience with this tour on 10/1/2023 will prompt the tour operator to make changes so others do not come away from this tour disappointed and waste valuable vacation time to see the beauty of Costa Rica.

RUN. There are better excursions - I already rated this excursion. I will recommend this trip NOT NOT NOT be taken. We had a group of 8 family members we could not wait to be away from these excursion. First, took us to baldi. We thought we would be at hot Springs. NOPE. This is a hotel. They have 4 concrete pool like ponds they constructed that contain hot water and many people. They provided a buffet lunch that was absolutely terrible. Again tons of people as this is a hotel Second. We stopped to take pictures of the volcano from a LONG DISTANCE. I’m talking miles. There is a national park at the volcano. Did we go there. Nope!! We got back to the hotel very late. Terrible trip back as most of us skipped the terrible buffet a were very hungry. Viator should return the money charged to all on the trip. Is was one wasted day.

Not a fun experience - Terrible experience Tiny car with a guide that didn’t realize we didn’t want lectures so for hours we were stuck pretending to laugh at terrible jokes. The locations of the tour were all terrible.